A day in the life of an Office Co-ordinator
What does the role of an Office Co-ordinator really involve? One of our Office Co-ordinator Receptionists gives you an inside view.
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A typical day...
As an Office Co-ordinator you act as both a Receptionist and an Administrator. As a Receptionist you are the first point of contact for Foxtons customers. Your priorities are to maintain an immaculate shop front and offer a friendly, professional service to all those you meet and greet. However, this must be balanced with challenging administrative, secretarial and office duties. You are of paramount importance to the daily running of your office.
One of the greatest parts of the job is having the opportunity to build relationships with customers and the satisfaction you feel when their expectations have been met
The day begins with preparing and organising the reception area. Throughout the day you meet a range of people who are at different stages of their property search. You may meet customers who are in the early stages of looking for a home and need to register their details or those who have just found their perfect home and have arrived to pick up their keys. Regardless of the enquiry, you will give all customers the highest standard of service. We always offer a drink to our customers and it's your responsibility to make them feel welcome and comfortable.
Things can get hectic so you must be organised and always 'on the ball'
Depending on the day of the week there may be a morning meeting in which you are required to take notes. These meetings provide you with the information necessary to carry out your administrative duties, such as the latest knowledge about properties currently on the market with Foxtons. A major task is also managing the keys for these properties. This requires you to organise and keep track of up to 500 sets of keys and this is one of the more complicated tasks as you will have a constant stream of both customers and Negotiators requiring keys.
We go the extra mile for our customers
Every day is different. Not only will you have to juggle administrative duties with meeting and greeting customers, but it is your responsibility to make sure everything in the office is in full working order. You could be doing anything from ordering stationary and drinks for the café-style reception bar to calling out an engineer if the photocopier has a fault.
Each Friday you support the Area Directors at the regional meeting. This will involve setting up presentation equipment and recording sales figures. This meeting is fast moving and your role is essential. For this reason, you must be organised and able to remain calm under pressure.
As a Front Office Co-ordinator you get the best of all worlds. You work as a part of a fun and friendly team, but you also have the opportunity to meet new and varied people every day.
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Hear from our Office Co-ordinators
