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Our business ethics

Moving house can be a stressful process that requires the most trusting and open of relationships

Foxtons business model is built upon our values of honesty and integrity and we work hard to ensure that everything is done with total transparency.

Fee transparency

We strive to be transparent and upfront about any possible fees that may be payable, helping our customers to make informed decisions with no last minute surprises. That's why we ensure that our fees are clearly displayed in every place possible - from our website to our office reception desks.

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Complaint resolution

We take every measure to ensure that our customer's journey is as stress-free as possible. On the odd occasion that something hasn’t gone to plan, we're not afraid to put our hands up and admit it. We have a clear complaints procedure and an effective in-house tracker system to ensure that we are always 100% aware.

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You're in safe hands

We are a voluntary member of the key governing bodies, abiding by the strictest codes of practice.

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We also believe in fee transparency, helping you make informed decisions with no last minute surprises.