Complaints procedure
The Foxtons complaints proceed has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Please follow this process:
Speak to your Negotiator or Manager
In order that your concerns are addressed as efficiently as possible we ask that you first raise the issues verbally with the Manager of the Foxtons office concerned.
Write to the Director for the area/dept
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
Write to the COO of Foxtons
Chief Operating Officer
Building One,
Chiswick Park,
566 Chiswick High Road,
London W4 5BE
This complaint will also be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of this investigation will be sent to you within 15 working days.
Following the COO's investigation, a written statement expressing Foxtons' final view will be sent to you. This will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to The Property Ombudsman within six months for a review.
