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Tenant Support

Frequently asked questions about renting through Foxtons

Frequently asked questions

Moving in

For a long let, you may need to provide:

  • Proof of identity and address
  • Right to Rent evidence
  • Employment, previous landlord, bank or character references

Requirements can vary depending on your circumstances.

For short lets, you’ll generally need:

  • Proof of address
  • Passport, national ID card or driving licence
  • Employment or character reference explaining why you need a short let

A successful Right to Rent check confirms that you are legally allowed to rent a property in England. All adult tenants must complete the required checks before their tenancy starts.

Depending on your circumstances, you may need to provide:

  • Eligible identity documents
  • An online Right to Rent share code
  • Original immigration documents

Once your checks are complete, Foxtons will provide the relevant tenancy information and documents. You can also access your tenancy information through My Foxtons, where available.

Since 1 May 2026, most private rented tenancies in England have been assured periodic tenancies, meaning they run on a rolling basis rather than having a fixed end date.

You can access your tenancy documents and related information through your My Foxtons account. If you cannot log in, you can reset your password through the login page.

My Foxtons brings your tenancy information together in one place. Depending on your tenancy, you can use it to:

  • Access tenancy documents
  • View your tenancy contacts
  • Report and track issues
  • Manage aspects of your move-out
  • View information about your deposit

Paying Rent

Your tenancy agreement will explain how and when your rent should be paid. Foxtons will provide the relevant payment details and instructions for your tenancy.
Weekly rent (£):

Your rent payment date will be set out in your tenancy agreement. Make sure your payment reaches the required account by the agreed date to avoid falling into arrears.

If you think you may have difficulty making a rent payment, contact Foxtons as soon as possible. They can explain the next steps and help you understand what you need to do.

For most private rented tenancies in England, rent increases are subject to specific rules. Your landlord or letting agent must follow the applicable process and provide the required notice.

Depending on your tenancy, you may be able to view relevant tenancy and payment information through your My Foxtons account. If you have a question about a payment, you can contact your Foxtons tenancy contact for support.

Help during your tenancy

If you need help during your tenancy, you can contact your Foxtons tenancy contact. Depending on your property and tenancy, support may also be available through your My Foxtons account.
Report an issueView my contacts

You can report maintenance issues through My Foxtons, where available, or contact your Foxtons tenancy contact. Providing details and photographs of the issue can help the relevant team assess it more quickly.

Yes. Foxtons provides property management services for landlords, helping manage properties and support tenants throughout their tenancy. Depending on the service provided, this can include handling maintenance issues, arranging repairs and managing communication between tenants and landlords.

If there is an immediate risk to your safety or the property, contact the appropriate emergency service first. For urgent property issues, follow the emergency contact instructions provided with your tenancy.

Moving out

Before leaving your rental property, check your tenancy agreement for the required notice period and any specific move-out instructions. You should also:

  • Remove your belongings and rubbish
  • Leave the property clean and tidy
  • Return all keys as instructed
  • Provide your forwarding address where required

The process for ending your tenancy depends on the type of tenancy you have. Check your tenancy agreement or contact your Foxtons tenancy contact for guidance on the notice you need to provide.

Foxtons will provide information about the move-out process, which may include a property inspection and checking the condition of the property against the inventory.

If Foxtons manages your property, the property management team can help coordinate the relevant steps.

Your deposit will be dealt with in accordance with the terms of your tenancy and the relevant deposit protection scheme. Any deductions should be explained to you, where applicable.

You can also view relevant deposit information through My Foxtons, depending on your tenancy.

Depending on your tenancy, My Foxtons allows you to access information and manage aspects of your move-out process, helping you keep track of the steps involved.

Deposit

The deposit amount will depend on the property and the terms of your tenancy. Your tenancy agreement will confirm the amount you need to pay before moving in.

For eligible tenancies, your deposit will be protected with a government-approved tenancy deposit protection scheme. You will receive information about the scheme and how your deposit is protected.

Your deposit is normally returned after you move out, once the condition of the property and any outstanding costs have been assessed. Any proposed deductions will be explained to you.

Deductions may be made where there are eligible costs or losses covered by the terms of your tenancy, such as damage beyond fair wear and tear or unpaid rent.

Depending on your tenancy, you can view relevant deposit information through My Foxtons. If you have questions about your deposit, you can contact your Foxtons tenancy contact for support.

Renters' Rights Act

The Renters’ Rights Act (RRA) introduced changes to the private rented sector in England, including new rules around tenancies, rent increases, pets, rental bidding and possession. Phase 1 came into effect on 1 May 2026.

From 1 May 2026, all existing assured shorthold tenancies moved to periodic tenancies, meaning they run on a rolling basis rather than having a fixed end date.

The RRA changes how rent increases are handled, including annual rent reviews under Section 13. Your landlord or letting agent must follow the applicable process and provide the required notice.

Under the RRA, landlords and letting agents cannot accept offers above the advertised rent. This means you should not be asked to bid against other prospective tenants by offering more than the advertised rental price.

The RRA introduces new rules around pet ownership in private rented properties. If you want to keep a pet, check the terms of your tenancy and speak to your landlord or Foxtons before making arrangements.

Foxtons has a dedicated Renters’ Rights Act guide covering the key changes, implementation phases and what they mean for landlords and tenants.

Routine care and emergencies

Maintenance guide

We do everything we can to ensure things run seamlessly, but if any issues or maintenance issues arise, this guide is here to help

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