Lettings process

Step 1 Register your interest

The first step is to register with us either by calling us on 0800 369 8667 or you can visit one of our 23 offices where you can discuss your property requirements with one of our local agents.

You can even register online if you are short of time.

Step 2 The search begins

With a clear understanding of your requirements you will receive a selection of properties that match your criteria.

In order to secure a property, we recommend an early viewing.

Step 3 Accompanied viewings

We're open at times to suit you, convenient for viewing after work and at weekends:

43% of our viewings are carried out during evenings and weekends.

Our phone lines are open 8am to 8pm 7 days a week, while our offices are open 9am to 8pm Monday to Friday and 9am to 5pm Saturdays, Sundays and Bank Holidays.

Step 4 Selecting a property

Once you've identified a suitable property and supplied us with details of referees, references will be applied for and your information will be forwarded to the landlord for acceptance.

Step 5 Rental paperwork

Tenancy agreement
Once the landlord confirms that they would like to proceed we will draw up the relevant paperwork, forming an agreement to be signed by both parties.

Inventory
An inventory of the contents and condition of the property is usually produced prior to commencement of the tenancy. This will be supplied to both landlord and tenant.

Step 6 Rent and deposit

An advance rental payment is required prior to the commencement of the tenancy.

A rental deposit is also required from the tenant. This will be reimbursed to you at the end of the tenancy, subject to the details of your agreement and the findings of the inventory check-out report. As per recent legislation, where relevant, your deposit will be held by a third party as part of the TDPS (Tenancy Deposit Protection Scheme).

Step 7 Completion

Congratulations, keys are now handed over and you can move in to your new home!