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Tenant support information

Help and advice for tenants. Frequently asked questions regarding renting a property through Foxtons.

  1. Who do I speak to if I have problems with my tenancy?

    Properties Managed by Foxtons

    If your property is managed by Foxtons please call 020 7893 6030 or email your enquiry to propman@foxtons.co.uk, or contact your local team directly:

    T: 020 7893 6185 - Central London
    T: 020 7893 6076 - North London
    T: 020 7893 6035 - East London
    T: 020 7893 6105 - South London
    T: 020 7893 6068 - West and Surrey

    Properties not Managed by Foxtons

    If your property is not managed by Foxtons please call our Tenancy Team on 020 7893 6100 for general enquiries, or the team dedicated to your local area:

    T: 020 7893 6168 - Central London
    T: 020 7893 6170 - North London
    T: 020 7893 6169 - East London
    T: 020 7893 6202 - South London
    T: 020 7893 6204 - West and Surrey

  2. What references do I need to get?

    For a long let you will be asked for a previous landlord, bank, employee and/or character references.

    For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence.

    For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company.

  3. Who is responsible for contacting the utility companies after I move in?

    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

  4. How do I work out a monthly rental payment?

    The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

    Weekly rent: £

  5. How do I pay rent?

    For long lets you will be asked to set up a monthly standing order with your bank.

    For short lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, cash, direct debits, American Express and credit cards (subject to a small admin charge).

  6. When will the rent leave my account?

    Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).

  7. What happens if my rent is paid late?

    Any problems with rental payments, that may result in late payment, should be conveyed to Foxtons Property Management. Arrears letters (for which you will be charged) will be issued if rent remains outstanding beyond 5 days after it was due. Interest will be charged until payment is made.

  8. I can't log into My Foxtons

    You can reset your password via this link.

  9. How do I serve notice to vacate my property?

    Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Foxtons Headquarters or by emailing endmytenancy@foxtons.co.uk. The agreement should always be referenced.

    Property Management and Lettings
    Foxtons,
    Building One,
    Chiswick Park,
    566 Chiswick High Road,
    London,
    W4 5BE

  10. What penalties will I incur should I break my lease agreement early?

    The primary liability is for rent until the end of the contract or its break clause point.

    If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

  11. How will my payments cease at the end of my tenancy?

    You should contact your bank directly to cancel your standing order once the last payment has left your account.

  12. What should I do with the keys at the end of the tenancy?

    Unless specific instructions are given by your landlord keys should be taken to your local Foxtons office. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.

    Please note that you will be liable for rent on a daily basis until the keys are returned.

  13. What expenditure should I expect at the end of the tenancy?

    As an outgoing tenant typically your costs will be associated with professional cleaning and the inventory check out. Any discrepancies between the check in and check out may result in deductions from your deposit.

  14. What is the Tenant Deposit Protection Scheme?

    Your deposit will be protected by the Tenancy Deposit Protection Scheme.

    In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Foxtons will register the deposit on your behalf. More info.

  15. When is my deposit returned to me?

    Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Foxtons has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

    This typically takes 10 working days and generally no more than 28 days.

    If your question is still not answered, please contact your Property Manager directly or Foxtons Head Office.

  16. How do I renew my contract after the first year?

    You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.

Call 0800 369 8667 for further information about letting your property, or to find out how much rent your property could achieve