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What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

The most popular words from Foxtons feedback based on frequency used

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What our clients say...

  1. Suj had reacted professionally and efficiently to provide me the best service including her constant feedback, returning calls and taking in consideration of my concerns offering me very honest advice, Her attitude is very recognised having worked in a well established firm myself. When I received an offer she called me at around 9pm and I was very taken back at her commitment towards Foxtons to have called me at this time. As I work full time my preferred communication was text and everyone has been very prompt on this and I am happy to say there has never been a confusion.

    Therefore I like to say thank you to everyone especially Suj who have taken and still are taking care of my property to get it in the offer I am happy with.

    I will be happy to recommend other people to Foxtons especially Suj who I have full confidence is the right person for this job and know she will continue to be a good leader.

  2. We are simply dropping in a line to thank you for the sale of xx!
    In all honesty, we are left flabbergasted at the amount of which you were able to sell the flat.
    We have gone full circle with Foxtons from renting the flat to then buying it and living in it and then letting it and finally selling it. So thank you to everybody in the entire process - from Olly - wonderful person with whom we rented the flat, Aimee, Natasha for putting up with our panick-attacks while we were renting and whilst we were owners, Katherine and Cameron.
    For any of our friends living in the UK, we will definitely recommend Foxtons.
    Gary, thank you to you for always understanding our fears/ insecurities and always addressing them very reassuringly.

  3. Hope you're well Danielle.
    You are the most efficient of all the estate agents I've been dealing with - please feel free to pass this information on to your boss. Appraisal time is never far away!
    Seriously, you are excellent at your job.

  4. Billy was terrific to deal with. When we commenced our search in Surbiton we enlisted in 5-6 estate agents and Billy was by far the most professional, accomodating, and knowledgable. A pleasure to deal with. When we next move we will certainly be giving Billy a call to see what he has to offer.

    5

  5. I have only just met Jay and Suj and am touched by their dedication to customer care. On meeting Jay at a property, which I am in the process of buying, i found her to be very friendly and attentive to what I required. After putting an offer in for the property to Suj on a Friday (around 3-4 pm), I was overwhelmed by her call at 8.30 pm informing me that ‘she had not forgotten me’ and updated me on the situation, as I had been waiting anxiously for a reply from the vendors. Then Suj was on the case and called me first thing on Saturday morning, I’m sure it was just after 8 am. It feels very reassuring know that you are in safe hands when buying a new house, as this is such a big step in one’s life.

    I am really pleased at the speed at which they have been processing my purchase, and hope this continues until we have the key.

    So far I am a very satisfied customer and will definitely recommending Foxtons Ruislip to friends and family.

  6. We never had a moment's regret after switching agents to you - we had complete confidence in Foxtons after meeting you, Warren, and you and your team didn't let us down. Joe has been absolutely brilliant - thank you Joe - so helpful and persistent and very 'human' - which not all agents are. Your help is massively appreciated by us. We felt very well looked after - and you got us a great price. If we lived nearer we'd bring in a bottle! Thanks so much - we won't hesitate to recommend your services.

  7. Thank you very much for your help from flat viewing to completion of purchase. I am really impressed by your professional and friendly service. You always kept me informed about the progress, responded promptly to any of my inquiries or requests, and made me feel very comfortable during the whole process.

  8. I was recently looking to buy a property in Putney. I am sure I met every real estate in the area! Nick was one of the most organised. He contacted me when a property came up that might be suitable, or when one was soon coming to the market. He understood my requirements (property features, budget, location / proximity to tube, ...) and suggested properties that met what I was looking for. This made my search much more efficient. Nick also had the relevant details of the property available e.g. years remaining on lease, ground rent, service charges, etc

    5

  9. I am just getting in touch to let you know how pleased I am with the service I have been receiving from Rihanna while I have been looking for a property. I have been searching for over a year and have dealt with many estate agents; of whom Rihanna has really stood out. She really listened to what I was looking for in a property and went out of her way to help me find it, for example coming to show me a property when she was off sick in the afternoon. While I was in the process of purchasing a property through Foxtons she was on top of the situation and handled the tricky purchase well. I have found her both professional and friendly; and is an asset to your team.

  10. Oliver and his team (Faiza) took up our property, marketed it at a difficult time (just pre-election), and sold it above the expected price, right away. Brilliant Thank You

    5

  11. In out recent property search in Putney where we saw 30+ properties with a large number of estate agents, we found that Roberta was the most dedicated and determined individual.

    She went out of her way to show us properties, sometimes in her own time, kept us informed about potential properties and gave good advice. She also seems to work all hours.

    We didn't need to take the time to write, but she's good - please look after her and give her an hour off now and then.

  12. Annabel from your Islington Office was my point of contact and she was excellent. She navigated me from the initial viewing of a range of properties through a fairly complicated buying process with considerable skill and charm. The team in the office was also very helpful and I believe the contact Annabel had between us as a buyer and the seller of the property made the buying process much less painless than it could have been. I hope she thrives at Foxtons

    5

  13. I just wanted to leave a quick note to say how impressed we have been with the work of Gregory. We have been having a tumultuous time to say the least with the purchase of xx and Greg has been instrumental in helping to sort out the issues as and when they have arisen. As first time buyers the help and expertise Greg has offered has been invaluable in the process so far and we are both thankful for his time and effort

  14. Henry did an excellent job of understanding what we were looking for and providing suggestions and alternatives, even taking us to some places that weren't exactly what we were looking for, sometimes at prices higher than we could afford, just so that we could compare areas, prices and sizes, which I think helped a lot in our decision making. Henry was always calling us when he had a new property available, and was very flexible with his viewing times (within what he had available), and was just always looking out for and thinking about things that could help us, and contacting us straight away when he had something he though was useful.

    So I just wanted to pass on our thanks to Henry again, and give him a great recommendation from us, we would have no hesitations using Foxtons in the future, for both the sale of our current property, and when we decide to look to upgrade.

    So thanks again to Henry for being such a great help to us, we recommend him highly as a great employee.

  15. I just wanted to say that you were most courteous and charming and really appreciated it. My son and I have been looking for places for quite a while now (he's found his dream home) and it has been an eye opener. You are quite the exception in estate agents rather than the rule.
    I do hope you can pass this to your Manager, and they should know what a gem they have in you.

  16. Firstly I would like to thank you Bella for your continuous effort to keep this deal going and Scott for the great professionalism I have found in dealing with you all. Well done and thank you sincerely

  17. David at the Sloane Square office was beyond helpful, courteous, amiable and thoroughly professional. He is a credit to Foxtons. Thank you so much

    5

  18. I just wish to say how impressed I have been with your David of the SQ branch. He has listened to what I have been looking for, and let me know when such a property has come to market. Simple thing to do really, but almost no other agent has done this for me. That is why I have just purchased through your SQ office.

  19. I just wanted to thank you personally for thinking of us and making this whole experience bearable. xx is very nice and just what we are looking for. We are really excited about this property. I didn't think I could find anything near as big with huge potential. Thank you again for making this stressful process personable. We are very grateful for your excellent service .

  20. I recently sold my flat through the Enfield branch and I have to say that the service I received was second to none-from Topsy coming to value my property to Bertan clinching the deal.

    Every member of staff that showed a prospective buyer around was professional, polite and kept me informed with feedback.

    I would like to particularly mention Bertan who worked well to let me know what was happening with the sale and the purchase at every point, liaised with the estate agent that I was buying through and with the solicitors. He chased them up when necessary and then conveyed the current situation to me. He was always approachable, personable and informative. It has been a pleasure to work with him.

  21. Just wanted to say a big thank you to everyone for all your help and support with the sale / conveyancing for xx. You are all a credit to your respective professions and I won’t hesitate to recommend you to friends / family / others in future.

  22. I would like to feedback that Brodie was great to deal with and despite some difficulties/complexities with parts of the process he tried to help us much as possible. He went above and beyond our expectations. Thank you!

  23. I can only say it has been effortless working with you and Roberta. She has been a star. Courteous and determined, she has been reassuring and conscientious all along the process! Many thanks Roberta.

  24. Thanks for the successful sale of xx. I can only say it has been effortless working with you and Roberta. She has been a star. Courteous and determined, she has been reassuring and conscientious all along the process!

  25. Thank you very much again for enabling such a result.

    If it wasn't for your calm, patient and persistent character, this would never have happened with somebody as fiery and impatient as I am.

    Thank you once again for stepping in and making this happen.

    I hope to work with you again very soon.

  26. Very many thanks for your assistance with our flat purchase.
    It was very helpful that you let us know when you were away and who to contact in your absence.
    Excellent service from first viewing to collecting the keys.

  27. I just wanted to express my thanks for all of your help during the sale of xx. You have both given incredible service, wonderfully professional and friendly.

    Phone calls emails have always been answered or returned quickly along with answers to questions and generally good advice.

    I would (and have) recommended using Foxtons, particularly your branch, to friends and will definitely be using you again in the future.

    Please forward this email into your managers so that they are aware of our great experience working with you.

  28. Nadirs services have been to a high and professional standard which i have been impressed with. I would be happy to recommend his services to any friends or family if they are ever looking.

  29. I wanted to drop you a quick note to share with you the fantastic experience I have had on my recent purchase with Foxtons – Temple Fortune. Nick helped us immensely with the purchase of a two bedroom flat that was being marketed by Foxtons. He is a true professional and often impressed us with his enthusiasm and optimum communication and drive to get things done in the most efficient manner possible.

    We also had the opportunity to meet with Rishi who introduced us to the flat that we eventually bought and completed the purchase. He is a great ambassador for your brand and considering the experience we have had with both Nick and Rishi we will definitely use Foxtons again and would highly recommend to our friends and family.

  30. I just wanted to say thanks very much for your excellent and most professional help. As you know we spoke and dealt with many estate agents locally during our search and I can honestly say that no one came close to you in terms of attitude, helpfulness and openness and the whole Foxtons experience was very impressive as a result.

  31. I want to put on the record how impressed I was with Jonny and his efforts to find and secure a property for us.
    Jonny was never less than efficient, as well as being both unfailingly courteous and humorous. He often went beyond the call of duty by meeting us at awkward times of the day, and spending time reassuring us when at times the deal looked precarious.
    In a profession whose reputation for the public sometimes goes before it, Jonny is very definitely an exception to the rule.
    I hope not to have to move again for many years... but if and when I do, I'll be ringing Jonny's number first.

  32. Chan helped us complete the deal on a new flat in Chiswick. He was quick and professional throughout the process, and relayed information and advice as the situation required. We were very happy with his consultation

    3

  33. Wanted to mention that Amy with your streatham office has been a real breath of fresh air She was very attentive and is a real asset to any buyer

  34. We had absolute pleasure working with this gentleman. He is impeccably presentable, polite, considerate, professional, kind and supportive. I hope Foxtons as a company appreciate the asset that you have in him.
    It was clear to both my husband and I, that Peter thought carefully before he booked viewings and had a very good vision of which clients would be interested in which properties.
    After we accepted the offer, Peter continued to be in touch and respond immediately to any communication.
    We completed on our property and are absolutely over the moon that you have hired Peter and that we got to work with him through this very stressful process.

  35. I recently purchased xx through Tom. This is just a short note to say that he was an absolute delight to work with, from start to finish. He is not only professional and calm but incredibly pro-active. I strongly believe in credit where credit is due and wanted his hard work to be acknowledged.

  36. I just wanted to drop you an email following the completion of the sale of my flat xx, to say how much appreciated Charlotte and Scott's efforts. As you know it wasn't always easy and ended up taking longer than any of us initially expected. However I was impressed by their commitment and ability to stay good humoured.

  37. A special mention for Tom. Very professional, courteous and knowledgeable. A bright young man who is a credit to Foxtons. Thank you.

    5

  38. At all times, James has provided a very professional and incredibly honest service, and kept us fully in touch all the time, even if there was no news, we knew about it. We have dealt with many estate agents from many different firms and James really stands out. I don’t normally send this sort of email but it has been such a seamless process, thanks to James’ hard work, that we felt you should know about it.

  39. My husband and I just bought our first flat and were very pleased with Foxtons service. We were impressed by Chris' high level of efficiency. He helped us throughout the process by answering our questions (quite a few!) and chasing solicitors, etc.

    Even though there were delays in the operation, we felt that Chris worked extra hard to make us feel supported and to keep things moving. The service he provided was outstanding so I thought it was important to bring it to your attention.

  40. I wanted to write to say thanks very much for your excellent work in getting the sale of my flat completed in quick time and at a good price. I was really pleased with the outcome and the service from your office throughout the process. Foxtons absolutely justified the fee and provided a far more professional and effective service than the other agent I was using previously.

  41. The staff were outstandingly helpful from the start to finish of my sale. In particular Jas and Paul. They were helpful at every stage, and we're probably more useful than my solicitors!

    5

  42. Once again, thank you very much for all your help in our property search. It was a pleasure to have been served by you. We will definitely recommend you to anyone whom we know would be searching for property in London. That goes without saying. Your professionalism and knowledge are impeccable, second to none.

  43. Thank you very much for all you have done for us in the course of our property search, purchase and sale. We have now moved into xx and are very very happy. Could not have done it without you, your hard work and extraordinary dedication. I will certainly recommend you to all our friends and thank you very warmly for having helped us make a dream come true.

  44. I am very happy with the service, professionalism and support I received from Oliver and Brodie. Selling the flat from time of offer to completion happened in just over two months. Brilliant!
    Thank you to them both.

  45. I would like to commend you on each and every one of your staff, with whom we have had dealings; they have been wonderful: professional, courteous, friendly and efficient. Foxtons for us is an amazing outfit and we just wanted to share our thoughts with you.

  46. Isabel is a very professional sales agent who is warm and always gives fastest communication. She helped me through my property searching process from the beginning to the end to secure the place I liked, and I thank her for her great effort. I would definitely recommend Isabel and Foxtons to anyone searching a property in central London.

  47. I would like to say that Christiaan Olivier is an outstanding agent and did a lot of work for us to make the deal happen; he is a credit to Foxtons.

    5

  48. I am writing to let you know what an excellent estate agent you have in Keri. We have been working with her to sell our property in Ruislip which is Grade II listed. It’s an unusual property to sell and has a different market for buyers than other houses on sale in this area. She has been really enthusiastic with great communication and took time to understand the history of our Tudor house and make sure her team and potential buyers understand it too. If anyone needs an agent in our area we will be recommending her.

  49. I found the service that Foxtons provided in my search for my first investment property excellent. It stood out against your competitors, in regards to the way Tom organized the viewing (all very efficient, and combining multiple flats at any one time, which helped a lot in keeping time spent to a minimum), prompt replies to queries, pro-active engagement all throughout the process, always very knowledgeable. Tom also handled the completion process very well, when unexpected information emerged shortly before completion. Also very handy and a competitive advantage to some other agencies are the opening times Foxtons have, as well as the great range of property portfolio. Website of high professional and standard, always include floor plans (unlike some other agents), very good photographs. I would certainly recommend Foxtons as an agent and specifically Tom as a sales person to any other customers.

    5

  50. I am writing to let you know how much I appreciate the outstanding customer service from your staff and truly impressed by your service. I want to compliment one of your excellent employees, Joanna. She went to great lengths to help us when we were looking a flat to buy. She listened very carefully to what met our needs, very knowledgeable about the market and seemed genuinely interested in helping us and keeping in touch all the time with information and properties in the market. I have always been a loyal customer with Foxtons over the years, and Joanna’s extended help is a prime example of this. You have put together a great team that makes customers feel respected and valued. Please let Joanna know that her efforts did not go unnoticed. Such service builds great working relationships. I will continue and look forward working with your company again in the future and I will recommend it to others.

    4

Please let us know about your experience with Foxtons.

Call 0800 369 8667 for further information about selling your home, or to find out how much your property is worth

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