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What our clients say...
Absolutely outstanding service from Adam (Sales Manager) and Daisy (Negotiator) at Foxtons, Twickenham. These people are highly competent, professional, extremely polite and helpful, and they left no stone unturned in helping me as a client! They are a real pleasure to deal with and I am very grateful to them for their exceptional level of service and for all their help and expertise. I would very, very highly recommend them.
FIRST CLASS! Many thanks Adam, Daisy and team
Just wanted to say thank you very much. And that you were right and I was wrong. I was totally sceptical that you would ever get the asking price for my flat, given that you valued it substantially higher than all the other agents and you got more! And the process was quick and relatively stress free - so I'm converted. Gone from a Foxtons sceptic to a big fan in less than 3 months.
We love our flat, we are so happy here. From time to time, we think about the journey that brought us to our home and how Patrick went so far beyond our expectations to help us get here. When friends come over and ask us how we found this amazing flat, the grimace that appears on their faces when we say 'Foxtons' fades quickly into a mixture of envy and awe as we tell them our experience.
Your company is great, but Patrick is one of a kind. Staff like that are your future leaders. His outstanding skills should definitely be celebrated and developed, and our experience used as an example of how the job should be done. Well done Patrick.
I wanted to send you a quick word of thanks for all your help with the sale. While it was a long process, I feel the price we got for the property in the end was worth the effort. Also, you were always responsive and personable throughout and this made things much easier from my perspective.
I am writing to thank you for being my agents for the recent sale of the property and to let you know how much I appreciated the professional manner on the way you handled every aspect of the sale including, communication, liaising with the buyers and most importantly achieving the asking price for the property.
Bradley, even though I did not get to meet you face to face,nevertheless, I always felt confident that you were pursuing the sale in my best interests. Your attitude was extremely professional, very courteous and polite and you made the effort to provide me with continuous positive feedback throughout.
Robert, I met you three years ago when I bought the same apartment through your good self. Knowing that you were at the helm gave me the extra confidence that all would go through smoothly, which it did.
The overall service I received from you two was outstanding and I am extremely grateful for your efforts and wish to commend you for a job well done.
Both my daughters will shortly be looking for an apartment to purchase in the London area and naturally my first choice will be Foxtons and I am pretty confident that Robert and Bradley will come up with the ideal property for the girls.
I trust this email finds you well. I am writing to you regarding Nick. I have had the pleasure of working with Nick from start to finish on three sales over the past year or so. Of the three flats only one was actually his instruction. After he was able to complete on the sale of my flat (which had five aborted sales previously), I went to him with my brothers flat as I was handling the sale.
On each occasion I found Nick to be courteous, professional and always attentive to the needs of all involved. His expertise was invaluable especially in this last instance, which is why I wanted to convey this to you. Ultimately this sale (which exchanged last week and completes tomorrow) would not have gone through had it been left to the North Finchley office.
My opinion is that Nick wholeheartedly believes in the Foxtons brand which is why he stepped in and ensured a successful result. I hope that this will be reflected in the distribution of the final commissions. I am happy to provide you with further information should you require it. Thank you for your time.
I would like to commend Shivani for her conduct during my recent search for a property.
I have always found Shivani to be very helpful and pleasant, and she has consistently provided a high professional standard. I can say this with some authority having now dealt with over a dozen estate agents over the last few weeks. In particular, I would like to highlight that during one set of flat viewings held on the evening of Monday 18th November, Shivani was happy to extend her working day by an hour to permit a further viewing. (An overrun that was solely due to heavy local traffic).
Although I ultimately decided upon a flat marketed by another agent this time around, my experience with Foxtons Putney has been positive and I will certainly be using your service again should I be looking for a property within the area.
I would like to really thank Foxtons for the great service I have received in my apartment hunt. I had the pleasure of having the services of from your Fulham office, and he did an absolute fantastic job in locating great places which all matched my criteria perfectly. In the end we were offered a fantastic deal for another place, but we would have much prefered to sign with Jeroen, as his service went beyond any other agents we had. Next time we will be looking, we will surely return to the Fulham office.
Thank you very much for all your hard work and for keeping me updated, particularly outside your normal working hours. We hope the buyer has a really good time here as we have enjoyed living in that home.
We have been very pleased with the service from yourself and Foxtons.
Of all the agents in the Westminster area, Foxtons Pimlico under the able watch of Joe Divito stands out. They care for client, communicate clearly and concisely, set the correct expectations, provide suggestions and yet let the clients make the decisions. The various teams across the company's network work coherently and their technology systems make life easier! Exactly what one expects in the extremely busy London lifestyle!
We have just sold our flat through your Brixton Branch. We found the staff friendly and very hard working. We had a very positive experience and would highly recommend Foxtons to all.
I'd just like to let you know about your amazing employee Rebecca who works at Foxtons Canary Wharf. It was the first time I visited Foxtons and I was just impressed. She was explaining everything perfectly and she was a real professional! Congratulations for having this fantastic staff!
I just wanted to point out how refreshing it was to deal with your agency. I especially would like to thank Thomas for his very professional approach, his enthusiasm and kind manners. All my phone calls were returned and queries were answered in an efficient way. I had a great service from Michelle as well, helpful and prepared. We will certainly recommend Foxtons and specifically Thomas and Michelle.
I just wanted to let you know that we have now found a property to meet our rental requirements. I also wanted to say thank you for your help during this period, all the properties you suggested were appropriate for our requirements and you definitely were the most professional and maintained the best contact of the estate agents we dealt with.
I finally completed on my flat yesterday. After quite a battle with managing agents and their lawyers delaying things. I just wanted to say that Katie was really fantastic. She was in constant contact and was a brilliant go-between me and the buyer. I now you guys are commission based and she really worked hard for her fee. She went above and beyond in this sale!
My daughter has just completed on her first property with more than a little help from Katie. I just wanted to congratulate you on having such a fabulous member of staff. Katie dealt with the tricky purchase with great professionalism and understanding. She kept the lines of communication open throughout and must have spend hours relaying emails and phone calls between the seller and us. We really feel that she certainly earned her commission on this sale!
I wanted to let you know about the fantastic service I have received from one of your team members, Nick.
My husband and I have previously rented a property in London through Foxtons in Chiswick and are currently looking around Notting Hill/Brook Green. I was fortunate that Nick was assigned to our search, as we are extremely picky.
During the past week, Nick has worked with me and has truly listened to my requirements. He has shown me several impressive properties. However, what impressed me the most is Nick's professionalism, patience and tenacity. He has worked extremely hard to find us a place, is lovely to deal with, and has followed up every time, unlike other agents I have dealt with. He truly is a credit to Foxtons and to your team. Thank you for helping us in our search.
Just wanted to send a short note to say how pleased I was with the way that Foxtons Hackney handled my purchase of the flat. Julius was really efficient from the outset, with the viewings, the negotiations and the "chasing" that was needed at some stages of the conveyance. He was always very approachable, came back speedily with the answers to queries and made the whole process as "painless" as possible. It was really good to come across an estate agent that seemed genuinely keen to do a really good job.
We collected the keys yesterday and are really happy with the house. I just wanted to take the opportunity to say how great Chris has been throughout the process. From the outset he was proactive in sourcing viewings, and once we expressed a strong interest in Mellitus Street he ensured we viewed the property quickly and got our offer to the vendor straight away. We particularly valued the efficiency and integrity he showed by ensuring the property was taken off the market, and that we weren't gazumped! Following some disappointing experiences with other Agencies earlier in the year, we've been really impressed by Foxtons and would definitely come back again.
Ed, thanks so much for selling our house. We're really so grateful to you. We're not going to sell our new house unless you personally open an estate agents in Hebden Bridge!!
Thanks also for helping with the final stages of the sale and purchase, dealing with the solicitors, other agents and other buyers and sellers in the chain. I wouldn't have even expected you to be involved with all that stuff, but thank God you were! It was really a relief to know there was one sane and sensible person involved when others seemed to be mega-stressed, inefficient or unrealiable. Thanks for helping to keep us happy and keeping the whole thing on track.
We were really impressed with your advice while the flat was on the market, and before when you did the valuation. You seemed to have really good answers to any questions we asked, however random, and we really appreciated that you took the time to engage with us on that level - I don't think many people would do that. We knew we were in excellent hands, but we still really liked being able to think about things for ourselves, so thanks for all the time you took on keeping us informed and for being so patient!
We were marvelling at how slick the whole experience of selling the flat with Foxtons was and are so glad that we were in the Camden patch- we can't imagine the others would have been anywhere near as friendly, intelligent and all-round brilliant as you! Thank you!
We are very proud of our working relationship. Foxtons team did a great job for our project. I would like to use this opportunity to thank you specially for your hard work and look forward working with you on many others.
On behalf of CG Towers
Following our recent purchase we wanted to personally write to you to highly commend the professionalism and excellent level of service we received from Fatima throughout our property search and eventual purchase. Her warmth and honesty made her stand out from all of the other estate agents we spoke to, and she is a credit to the Foxtons branch. She was positive and enthusiastic but we never felt pushed by her (though undoubtedly that's what she was doing to great effect as the sale went through!) The purchase ended up being extremely drawn out and complicated for a number of reasons and she managed to hold everything together; her diligence in chasing up both sides was tireless and we have no doubt that the sale would have fallen through without her.
We are extremely happy with the property and having spoken to the vendor following completion I am confident that he is equally pleased with the sale. We have friends who plan to start their property search in the area shortly and we have recommended Fatima to them without reservations. We only hope that she is still at Foxtons Dulwich when we come to sell in a few years time.
I wanted to let you know that I am very pleased at one of your agents, Camilla, she has been very helpful. She has also been very organised and confident when showing me some properties, she was extremely prepared for any questions I asked her, and overall is a very helpful, bubbly person and did the job very well.
We have found a place on Kew Road. I am hoping we will move in early August. Thank you for your time and efforts - you were excellent!
Once again thank you for all your help and a successful conclusion. I thought your service was first class.
I have to say that dealing with Jas at Foxtons for the sale of my flat has been a pleasure! He's always kept me in the loop and exceeded my expectations on the price of the flat and the service he's provided: professional and proficient. If only all dealings with estate agents could be this easy!
I wanted to drop you a line to let you know how impressed I was with Oliver and Will from Foxtons Muswell Hill and their dealing of a particularly sticky transaction, which was in stark contrast to the previous agent whom I bought a property through.
I initially dealt with Oliver who trumped 2 other agents in his estimation of what I might get for my flat by a considerable margin. I did not think he could do it (he did), but he seemed like a pretty slick guy (in a good way), and I went exclusively through him.
Throughout the process, Will and Oliver were always charming to speak to, calm and measured in response, honest and very communicative. I have bought and sold a few times through Foxtons and other estate agents and these guys were by far the most impressive to deal with.
I shall recommend them to anyone who will listen!
We would just like to say how impressed we were with the service provided by Foxtons, particularly that of Lotte. Although we did not eventually go with the properties we were shown, Lotte got our requirements down to a tee. She was incredibly professional and as newcomers to London, she was able to answer any question we could throw at her. We had not considered the Forest Hill area before but Lotte honestly showed us what the area was like so we have now decided to move to the area. Her professionalism (and patience!) is to be commended and she is an asset to your company.
You guys were completely professional and it was a pleasure to deal with such a good organization........ it was such a difference in being able to feel confident in how this was being managed by Foxtons and the advice you guys gave throughout the process......
Thanks again and all the best for the rest of the year to you both and the Foxtons Wimbledon team!
Mr & Mrs P
Sam was always really friendly and patient with me, taking the time to look at a number of properties every couple of weeks for about 6 months. He never got frustrated and always took the time to listen to what I liked and disliked about the properties we viewed and used this information to help him choose the next properties.
Whilst looking for properties I dealt with a number of estate agents, including some of your colleagues at other Foxtons branches and I have to say Sam was by far the best. In the end I even stopped looking with other agencies as I really wanted to buy a property from Sam. He is real credit to the company and I hope that you are able to recognise the significant impact he had on me and the positive impact I'm sure he has on the many other people he helps every day.
Although we ended up not buying through you, I wanted to say that I thought Nicholas in Earlsfield was brilliant. He was polite, considerate, honest and listened to my brief - I would like his management to know that I have told others to ask for him when they register as I really felt he bucked the trend of 'poor agents' elsewhere with his attitude and understanding of the area.
I just wanted to thank you and Jonathan for all your efforts regarding the sale of my property. I am most grateful.
I would like to express my gratitude to one of your best agent David. His proactive assistance in every stage of the property sale has speeded up the sale process. He is highly professional and can handle any challenging situations during the sale extremely well. David deserves every recognition in his job.
I just wanted to say thank you for dealing with the sale of my property to so efficiently. I am very pleased with the service I got and wish you all the best.
I wanted to email you to provide some feedback on one of your employees - Mike - who showed us around a couple of properties in the Old Street area a few weeks ago. We actually decided to put an offer in on another property that we viewed that day, but we were really so impressed with Mike that we wanted to email you to tell you. He knew the area and the properties really well, was extremely helpful and diligent in finding out information that he didn't know, and was not too pushy, whilst at the same time following up with us persistently and helpfully. It was a pleasure meeting him and we will be in touch should our property search continue.
I wanted to let you know how helpful you were and how you made it a pleasant experience.
Please accept this quick email to express my praise towards George, a member of your team who dedicated several days towards our flat search in E14 last week. Although apparently new to your branch, he demonstrated thorough and informed knowledge of the area and local market, and was a pleasure to work with. I 'm sure he is a valued member of your team and should be commended.
I wanted specifically thank you both and Foxtons as both of us felt that Foxtons (ie you two) were head and shoulders above the other agencies with regard to customer service. Shame we could not find the property through Foxtons but there is always the next time!
Mr & Mrs C
I wanted to write to you regarding our recent experience with Foxtons, and in particular Chris, who works in your Shepherd's Bush office. Chris was exceptional in helping my husband and I decide what we needed in a property, and put in a lot of hard work to ensure we could view properties easily and at times which suited us. Nothing was too much trouble, and he was always extremely professional and really listened to our requirements, while encouraging us to explore new areas. I really can't recommend him highly enough, so I thought Foxtons should know what a great job he is doing for the company!
It was quite clear that the people you selected to bring to see our flat were very keen... You also were more proactive in showing the good points of the property and I noticed you taking on what I said about the flat and repeating it to other buyers when I wasn't available to show then round... I suspect that one of the key attributes with being a great estate agent is being a good listener (like in so many aspects of life).
Thanks to the Ealing branch for securing the sale of my house. During sometimes difficult times, they still managed to act in a very efficient and professional manner keeping me informed at all times. I was very impressed at the way they were always on the ball and, in my view, streets ahead of other agents I have dealt with locally. Foxtons have great dedication in providing a first class service and I would not hesitate to use them again.
I just wanted to let you know Shaun & his team from the Pinner Office, but especially Shaun, have been outstanding. We are in the middle of a sale and he has done everything he can to help, has always kept us in the loop, is always contactable and professional. It is so refreshing, especially during a stressful time. I just wanted his (and their) good work to be noted. Much praise to the Pinner Branch. I would happily recommend them to anyone selling. They have been worth every penny.
I just wanted to say thank you for the great service we have received from Foxtons in selling our house. I appreciated the fact you always took time to speak to me after viewings and update me on people's feedback. I also appreciate your skills in getting a really good price for our house and pushing through the exchange for us. All in all I have found working with Foxtons to be a very professional and positive experience. I will be certain to recommend you to my London-based friends.
I'd like to register a compliment for Alex at your Stratford branch. He and his colleagues sold our flat for us very quickly in 2012 and we were particularly impressed by Alex's tireless attempts to move the dawdling chain along. Due to his professional support and diligence, we are quite sure we'll use Foxtons again next time we wish to sell.
We (my family) have bought 3 properties since 3 years ago in London and I am the person in charge for finding properties. During this period I have been in touch with several agencies and agents, but I cannot compare Foxtons and specifically you to the others. Now I understand why people choose Foxtons and I believe that's because of some agents like yourself. I appreciate your help, effort , time and patience.
I would not have sold the property in such short time, and so decisively without Jonathon and the team at Foxtons Battersea. I will not forget that you helped me achieve more than my target price. With my sincere thanks to all of you.
Thank you to James and Akua for everything they've done over the last couple of months to see the sale through to completion. I really appreciate your hard work and persistence in closing the deal, and I'm very pleased that we got there in the end! I will certainly recommend your services to any of my friends and colleagues looking to sell properties in the area in the future.
Well, we made it there eventually - completed today as you know. I just wanted to express my gratitude for all your professionalism, knowledge and help during this very difficult transaction. Your very evident effective communication and personal skills were a key component in holding the chain together and on many occasions I knew what was happening about things from you before my solicitor told me. You were absolutely fantastic, David, and a total credit to Foxtons.
We will definitely use Foxtons to sell next time. Absolutely no question.
We cannot praise manager Tim and his team at Foxtons Guildford highly enough. They recently sold our house in a period of 9 weeks from start to completion, with well over 20 viewings and 3 offers. Their marketing skills of the property were excellent. They combined just the right amount of professionalism with approachability and we would highly recommend the Guildford team and special thanks to Tim, Chris, James, Nick and Ellie.
I just wanted to comment on how impressed I was with Thomas from the Streatham Office. I had been looking for a property for some time, and he had been prompt at getting back to me and offering me properties I was interested in. I had three viewings with him on Monday evening and was very impressed with his knowledge, manner and attitude. I've always been a bit wary of Foxtons as have heard negative things about the pushiness of agents but was really pleasantly surprised. I have actually had an offer accepted through a different estate agents, but wanted you to know that I was really happy with the service Thomas provided.
Charlotte, thanks for being just nothing short of marvellous, you've been a true professional and made the whole process so much less stressful, I really appreciate it.
Georgina and Kev
I have always been wary of Foxtons for over pricing but out of all the estate agents I have dealt with Josh, Battersea office, has completely out classed everyone. He always knew exactly what we wanted and called us when he knew we would be able to answer. He took us out so late some evenings I felt I deserved to buy him dinner! Josh is a superstar and I am sorry that we were not able to purchase through him - he really did work so very hard for us. When I come to sell my property I will definitely contact him as he left such a lasting impression.
What a fantastic job Louis and Gareth did! You can really see how your close management of your Battersea team pays off in terms of results.Thanks again for your hard work and persistence.I would certainly recommend Foxtons to others in future.
We would like to recommend Matthew for the passion and enthusiasm shown in working with us over the past month. He has been very professional and is well prepared with questions regarding a flat. He has good knowledge about the area and works very hard to ensure customer's requirements are met.
My mother and I want to thank you and Charles for all your hard work in overseeing the sale of the flat. We are most grateful for your efforts and needless to say, are simply delighted that the flat is now sold at the price we wanted. Many thanks indeed.
I recently bought a property through Foxtons and just wanted to let you know what wonderful service I received from your agent, Jessica. Unlike so many estate agents I came across during my lengthy property search, she was always friendly, utterly professional and ceaselessly helpful. She did a brilliant job at every step along the way and made my move as smooth as possible. I also greatly appreciated your phone system, which was very efficient.
We are really pleased with the sale and we hope the new owners enjoy the flat as much as we have. And thanks for all your help in helping us achieving our objective. We hope to work with Foxtons again in the near future.
I would like to take the opportunity to commend Daniel from the Muswell Hill branch on his service throughout my recent purchase. It was very difficult, but he was incredibly helpful, professional and I believe went above and beyond the call of duty on several occasions. I cannot thank him enough, and I don't think the purchase would have happened without him.
I would like to thank you for your help with the sale.I am really not sure it would have happened without your energy, commitment and intelligent understanding of the problems created by the solicitors on both sides and if there is such a thing as an estate agent of the year competition you would certainly get my vote!
There are three areas of working with you that we'd really like to highlight and thank you for:
1. Where every other estate agent we'd used (and there were a lot!) had shown us whatever they had on their books, in general irrelevant of our budget and the features we had specified, you took the time to listen and appreciate our comments.We only called to view one property, but you suggested others which were in our price range and reflected what we had said we were looking for. We really appreciated you taking the time to listen and acting on the conversation we had.
2. You were very good at communicating with us, on email, phone and text, and keeping us up to date with whatever progress was being made. It certainly helped to know that when we had a question we would hear back, and when you said you'd call us at a certain time we could trust that you would.
3. We clearly had an awkward situation with solicitors who seemed not to ever want to talk to each other, but you (somehow!) managed to bridge that gap. We know that meant some challenging (to say the least) conversations for you, however we are convinced that without your commitment and tenacity it would have taken probably double the time for the deal to go through, if at all.
Chaz and Rosie
The whole process has been easy, even given the long distances between seller and agent. You and your colleagues have been very helpful and the folks the solicitors you suggested have been top notch as well. I hope the Westminster office continues to be as successful as it has been with this first seller!
I hope all is well. We are due to complete on our property. I wanted to thank you and your team for such a great result. You certainly proved your point. I am only sorry that Gillian's efforts to find me a small flat to buy were unsuccessful. It's been a pleasure dealing with you all and I hope the office goes from strength to strength. By the way, Alyson has been a pleasure to deal with so thanks for that recommendation too!
I would like it noted that Matt at the Wimbledon Office was most helpful in the sale of my property recently. Although he was acting for the buyers at the bottom of my chain, he was of great help in keeping me informed of progress of the chain, where as my agent did not. He was polite and always returned my calls where as my agent did not. Matt is a credit to your company.
I would like to provide feedback on the OUTSTANDING service provided by Miriame. I had toyed with selling my property for a couple of years but wasn't in a position to do so. And remained in contact with Miriame from a first valuation years back. She was never pushy, so professional and slick and what a warm and thoroughly understanding person. Not only was my sale smooth (5.5 hours she sold it in, didn't even make it online) but the whole process was painless. If she isn't already heading up her own office or division, she should be. I will always be grateful to here as I needed to leave England in a hurry due to health and family reasons and she let me do so with minimum stress. Thanks Miriame.
Just wanted to say a big thank you for all your hard work in getting this across the line finally!! Really was much appreciated - and I'm not sure we would have got there without your efforts!
I had to take a moment to email you and say congratulations on your "new look".
I live in the U.S., but hope to purchase a property in London in the future. I have been looking at properties via the internet for a number of years and have always found the Foxtons site to be superior in terms of information provided, photographs, maps, etc. But - you have just raised the bar again! What a pleasure to view your listings. As someone who is currently doing all of their research online I must tell you that you tick off all the boxes in terms of completeness of presentation of properties. Well Done!
I just wanted to pass on my positive feedback after some viewings with Chris at your Canary Wharf branch a couple of months ago. In the end I didn't end up purchasing via Foxtons as my circumstances changed, but the experience I had when dealing with Foxtons was positive throughout - my budget was taken into account and I saw some very attractive properties. I hope to use Foxtons again in the future. Many thanks,
Just a quick note to thank you for your assistance in looking for a house. Although we didn't end up buying through you, your representative, Thomas, was very helpful and we very much appreciated his assistance.
I would like to congratulate you on your superb web site. By far the best I have ever seen, it gives all the important information in a beautifully laid out manner. The fact that you provide total habitable areas in square metres sets you apart from most other British agents. And your hi-res photos make such a difference. I live in France (am about to sell up and return to England to buy a property) and the French Immobilier's sites are simply 15 years behind the times. Excellent.
My wife & I have found Derek to be extremely helpful & professional in our recent search for a London property. You may be disappointed that we have found our preferred property via another agency but in terms of building long-term relationships Derek is an asset to Foxtons and I will certainly recommend your company to friends and colleagues.
Thank you so much for your help. Nicolas has phoned me, giving useful details and information. He has been very kind, courteous and patient with my poor English.
My best congratulations to Foxtons for being so professionals and my personal thanks to Nicolas.
You're a star, thank you - and thank you again for all your tireless work with the sale - it DEFINITELY wouldn't have gone ahead without your calm and advice! Hope all continues at the usual manic pace your way.
Now that the sale of my flat is completed, I wanted to write to you to express my appreciation of the extremely professional and diligent manner in which Gareth has handled the whole process. I have felt throughout that he has represented my best interests, kept me informed and ensured that the sale went as smoothly as was possible, he is a credit to Foxtons and I will have no hesitation in recommending him to my friends and contacts in the London area.
Wishing Gareth continued success in the future.
I'd like to commend the efforts of Matthew who has taken me around the Maida Vale & Warwick Avenue area to view some 1/2 bed properties. Working in European sales management myself I'm impressed with his natural ability to find rapport with the customer, in a non obtrusive natural manner... An ability which is all too often the missing in Sales people. Unfortunately I'm not available to view properties in the next three weeks due to a big trade fair I'm organising. Upon my return I very much hope to be served by Matthew again. Well done Matthew.
I wanted to say a huge personal and professional thank you to both James and Paul for the hard work they put in to find me a great buyer for my property, at a very good sale price. In addition I wanted to thank them particularly for the extra work they put in when I was frantically busy in the office to try to help me - such as dealing with Urang re the share certificate and liaising with the lawyers on my behalf - it's these "little things" that often differentiate firms from their competitors. It really was a massive help to me, as I was trying to sell my flat, rent another property ,whilst working long stressful hours in a new job all at the same time.
Please do forward this email to your managers / bosses as recognition for all your hard work from a very satisfied Foxton's client.
I wanted to feed back the amazing service we've had from Foxtons and more specifically, Jamie in the Chiswick office.
We have been looking to buy for a long time during which Jamie has been unbelievably patient and proactive, always going the extra mile and looking for things which really match our requirement. He has been so much better than all the other agents at other consultancies. A really valuable part of the Foxtons team and as a result, I have been recommending Foxtons to everyone.
Also, I think the website and initiative of the people working at Foxtons set it above the competition plus the more flexible viewing times. It's also great that Foxtons text you rather than leave endless messages which can be difficult to respond to whilst you're at work.
I wanted to write to you to make a special note of the sheer excellence in terms of customer service and professional approach from Stuart from the Foxtons Canary Wharf office.
Over the past two months, I have been looking to buy my second property in the E16 area and although my offers on one particular property have been unsuccessful, I would like to praise Stuart for his politeness and professional attitude. He has kept me informed of any new properties that matched my criteria and visits were organised promptly. During the visits, he was well-prepared and was able to answer all my questions confidently and correctly, which was really helpful.
I will definitely commend to my friends and colleagues, some of whom I know are currently looking to invest in the area and I would be very grateful if you could convey my special thanks to Stuart.
Just a note to thank you for the contribution that you have made to the sale of my property.
From when you first came to discuss Foxtons taking over the sale of the house, I have been struck by your knowledge and understanding of the market, and over the subsequent 6 months your guidance and advice has been timely, responsive and I believe well-considered. I have felt well-supported in what has turned out for me to be quite an arduous process, and I am very pleased at the outcome.
I am very glad that I made the decision to give you the business and would recommend you without hesitation to others, and use you myself again if the need arose.
Thank you again and best wishes for the future.
Just to say that Gemma and Albert at Foxtons Shoreditch have just completed our sale this morning and were absolutely amazing. I had heard that Foxtons go above and beyond the other agencies but volunteering to go round on their day off and empty our flat of furniture because our buyer decided on the day before exchange that she wanted the flat unfurnished was nothing short of incredible. We couldn't have done it without them. They were efficient and courteous and are clearly very talented professionals. I hope this praise reaches the ears of their boss because they really are amazing. Thank you all. Foxtons have been brilliant.
I wish to tell you that of the 7 agents I used to look for a house, Foxtons was by far the best. Unfortunately I did not purchase a property from you but when we sell next year I will use your company because of your very hard working staff. Thank you.
Frighteningly good. Amazing website, and fantastic, friendly person I spoke to who projected enthusiasm and *concern* about finding me somewhere to live. I'm impressed.
You have been the best agent I have met in my search. I have viewed properties with several other agents, and I have found you to be the most genuine, helpful, friendly and constructive. You have been a source of excellent information and advice, and have guided me through my search very well indeed.
Thanks for your work on selling my flat. You and your team achieved in two and a half months what the other local agent had failed to do in the preceding nine months, and for a better price.
Christian worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!
I just wanted to drop you a quick line to thank you for your efforts in selling my flat. The last few days have been very stressful and I can't tell you how relieved we are to have got over the line. As you know I was a little reluctant to use Foxtons at first because of your fees, but I don't regret it at all now and I would recommend you to anyone. My previous agent couldn't even manage to secure a second viewing in 12 weeks. You then came in and got me two offers and a sale within the first week. I have been really impressed with the work Foxtons have put in. Sogouli was doing viewings first thing in the morning and late in the evening, even doing a Sunday viewing this weekend. You were willing to do whatever was necessary to get the sale. I am really happy I chose to use Foxtons and don't resent you your rather high fees at all - you justified them!
So sorry I haven't been in touch before now to say thank you. You and Tim were excellent at keeping me informed as to what was going on and chasing people where you could on our behalf - very much appreciated.
I have for some time been meaning to write to you thanking you for your tremendous efforts in the sale of our property. Your professional hard and dedicated work put all other agents we had employed up until the moment we engaged Foxtons, to shame, since moving we have highly recommended Foxtons to several of our friends and colleagues who are considering selling their property. We are now happily settled into our new property and are loving it, but could not have done so had it not been for your tremendous efforts.
Mr & Mrs Porter
Just a big thank you to you for all your hard work on our behalf. I'm thinking about buying or leasing a flat in London and the Foxtons site is far and away the best of all the estate agent sites I have visited. In particular you provide much more information about each listing, which is enormously helpful to me.
Thanks Annabel - really appreciate all your hard work. Not sure this sale would have gone through without you.
Thank you so much for all of your help and support. I have an excellent impression of Foxtons because of people like you.
I just wanted to say a thank you to someone who works in your office, who showed me around houses in a very professional manner and took the time to understand what I wanted (something none of the other 12 agencies I signed up with did!). Although I have now put an offer in on a house via another agency, which has been accepted, out of all the estate agents I was registered with, you were by far the most professional and I'd certainly come back to Foxtons should I need to start looking at houses again.
I'd like to say THANK YOU to Emily from the Battersea branch, we have seen so many properties lately and a few together with her and, even if eventually we made different arrangements, Emily's professionalism and lovely personality were incredibly appreciated. Besides being very good at her job, organised and competent, she has been absolutely lovely, friendly and added her personal touch in interacting with us. A great assett to Foxtons. Well done and THANK YOU! Please forward my comment to her manager.
Today, my property sold for the asking price. I would like to offer my sincere thanks and appreciation to the Foxtons team that helped to make this happen. As you know, it took a while and we had a few ups and downs in the process, but I am extremely happy with the outcome and the delays were worth it in the end.
I have just exchanged on my property and as a first time buyer wanted to write to tell you how fantastic Jack at Foxtons has been. This was a somewhat complicated purchase and Jack worked incredibly hard to help the sale go through. He always kept in touch, always responded to my e-mails and phone calls and was really helpful at every stage of the sale. He has altered my opinion of estate agents.
I have had my property on and off the market since 2004, with a prolonged spell in 2005, not with Foxtons. In March I decided to put the property back on the market with Foxtons because you had kept in touch with me, and other local agencies had not. You also offered a very honest assessment on value, and gave me the expectation of an offer very close to asking price.
Before the marketing particulars had been released the property was under offer, thanks to the hard work of your team, and this is the main reason for my mail. You worked hard to get the asking price, which you achieved. More impressive though was your attention to detail once the offer had been accepted. This included regularly chasing solicitors, chasing me, and generally doing the behind the scenes work that enabled us to complete in a relatively short time period. You also texted me whilst on your vacation to congratulate me on exchanging. This was very well received.
It really was excellent service, and I have since recommended Foxtons to a number of people. You far exceeded my expectations from an agent, and as a result has helped Foxtons grow further via word of mouth - perhaps the most important marketing tool an agency can have.
Miriame at your St John's Wood branch has been superb at chasing up, negotiating and ultimately selling my old bachelor pad in Little Venice. Completion date is coming up and I will gladly recommend her to potential future clients! Thanks, Miriame!
I recently completed the sale of my house in Kingston via Foxtons. I am very rarely compelled to write letters when matters are finalised, unless I am particularly outraged or very impressed by the way in which things were handled. In this instance, I must write to say that I am very, very impressed with your staff at the Kingston office and the way in which they marketed, viewed and finally closed the sale of the property.
I had put the property on for sale or to let with Foxtons Kingston in early May this year. Immediately they generated a huge amount of interest on both sides, and it got to the position where I had both a decent rental and excellent sale price on the table from them. With the confident advice of your team, I went with the sales offer and have just made over £100k profit on the house in 12 months! You can imagine my delight!
I dealt at first with Leal who impressed me with his quiet confidence and professionalism, but the person who stood head and shoulders above the rest was Alex, who got the deal done through sheer confidence, professionalism and immense good humour. The deal looked very shaky indeed at times (it took 4 months to exchange), and Alex alone took his personal time to communicate with the entire chain and the solicitors, keeping everyone moving and motivated. I have no doubt at all that had Alex not put in the hours and kept everyone involved from losing the will to live over this, it would not have gone through. I am so impressed with Alex that I have just given him another property in East Twickenham to market for sale, and I would not consider going to another agent. I have been investing in property for 15 years and have dealt with most agents, including Hamptons. Alex is without doubt the best property sales negotiator that I have ever come across and I would consider him a huge asset to any company he represents. He was also able to handle my early Saturday morning ranting phone calls with calm, charm and unwavering confidence, even first thing in the morning! Can he get a gold star this week please? A very satisfied customer.
I am writing to express my thanks to you and your team at Chiswick for their efforts in helping us secure the sale of our Chiswick flat and purchase of Riverview Grove. In particular our purchase was taxing and without your single minded determination I believe we would have given up the ghost. Your efforts really were, and continue to be, above and beyond the call.
Sales people (and I am one) and Estate Agents in particular come in for a lot of stick. I can only say that your team were brilliant and recommend them to anyone looking to buy or sell in Chiswick. You really did go the extra mile with lazy lenders and incompetent surveyors and solicitors to make the sale(s) happen.
Andy Knapp and Suzie Mead
I wanted to take the opportunity to thank you very much for your excellent support and guidance through our first house buying experience. As first time buyers when we came to register we were not quite sure what to expect and have received a first class service not only from Foxtons but you in particular. You have not only taken us to view potential property but considerably increased our knowledge along the way. Your no nonsense straight forward and open approach we feel has really contributed to what has been a really positive experience. If things don't work out for us we will be back intouch and will be recommending you to our friends who are also looking.
I write in praise of the job Foxtons Kingston did with my property. You are without doubt the best estate agent I have dealt with. Having bought and sold seven properties over the past 5 years I have come in contact with a lot of estate agents and your team at Kingston is very good. You achieved the asking price quickly and efficiently, and your skill in valuing it was in stark contrast to other agents we tried in Surbiton.
I know you are trying to establish yourselves in the locality and must come across a lot of negative comment, the source of which will be other agents who are trying to persuade your sellers not to use Foxtons. Tell your team to stay with it and don't give up. You offer the best service locally and I would have no hesitation in recommending you to anyone. Please use this as a testimonial to doubtful sellers. Keep up the good work.
In these ungrateful times that we all live in nowadays people are all too quick to complain when they have not had the service they expected. However you will be pleased to know that this is not one of those occasions. Your team have done extremely well and I am writing to let you know that credit should go to them as credit is certainly due. We had a difficult buyer but you overcame the difficulties. There are not many estate agents that would go out of their way and go to Lambeth planning to collect a LDCE certificate in order to clinch the sale - you were one of them. Polite and courteous at all times. Well done - an asset to your company. I have found my valuer to be a professional individual and a natural leader. I have to say that his valuations for the 3 properties were spot on. Initially I was not sure whether I should go with Foxtons in the light of some not very complimentary press. In the end I am glad I did as you did get me the best price.
Dear Sirs, we are writing this letter as a token of our appreciation for the services we received from your Balham branch and, specifically from the sales representative assigned to us. He helped us with our property search and, since the very first time we met him, he was extremely professional, kind and helpful: he would always return our calls/messages immediately and keep us constantly updated on any developments. This is not the first time we buy a property and in the past had quite negative experiences with other estate agents. On the other hand Foxtons was absolutely brilliant and made the whole process easy and stress-free. Thank you.
Mr & Mrs Maniak
I thought I would just drop a quick note to let you know how pleased we were with your job. Indeed, you showed some true dedication, understanding, patience, and proactivity. You are a real leader. You are the only agent I met so far to really understand the words "customer service". Not to mention that we made you work long hours (we could only view places after 7pm), that we were real pains (not exactly knowing what we wanted, you helped us narrowing our search), that you always made things easier for us (searching according to our needs, commuting times, night buses and other "must have" we talked about), that he showed empathy an even entertained us with very interesting "small talks". Though, we eventually chose to live in a house rented by a friend (last minute opportunity), I have to say your help exceeded our expectations.
I think what you did for us is extremely important, since it goes beyond the simple deal. Even though we did not close the deal (which we would have done for sure if this friend's house opportunity had not arised), his dedication is a great publicity to your company. And I will be more than happy to advise my friends to search with Foxtons.Keep up the good work! Thanks a lot!
I just wanted to thank you, and your team at Foxtons Wimbledon, for being so great in helping me with my search etc. I think some would classify it as a rarity (speaking in general terms about estate agents) but it has been a pleasure dealing with you and thank you - an altogether more refined and personal approach.
You have been a real help and support to me whilst trying to sell my flat. At times the sale got quite difficult and you were the go-between between me and the buyer. You did this very professionally and were incredibly patient with me.
I'm sure you're already aware of this ;o) but just wanted to say that you have such an impressive website. It's clear, quick, easy to use, and gives you all the info you would need before going to see a property. The provision of floor plans is especially useful. Other estate agents' sites pale in comparison... I only wanted to check how much my neighbour's flat was for sale at, but have been browsing for a while...
Hi I just wanted to say how impressed my wife and I were with your staff at the Putney office in handling the sale of our house. They did an excellent job in obtaining the best price and progressing the sale to an offer. Whilst Foxtons weren't the cheapest agents we looked I was very impressed with the service from start through to finish and would not hesitate to recommend Foxtons - in particular the Putney office.
Mr and Mrs Parker
The best presented estate agents website I have ever seen: very excellent, plans, maps etc. Very comprehensive coverage for anybody buying a house, especially in an unfamiliar area.
We just wanted to say thank you very much for selling our home. You were all very professional throughout the process and made sure the chain stayed in place even when I was wobbling about the stress of moving to rented - I'm grateful that you stepped in and sorted it.
I thought I was going to be traumatised at leaving after 11 years but the new owners were so nice and so excited about moving in and we were moving to bigger and better so it wasn't a big deal in the end.
This is one of the most impressive websites I have visited in many years of surfing. I am a hard-nosed IT consultant so am not easily impressed. Well done. The floor plans are very useful as are the virtual tours. Plus, the ability to map the selections is most impressive.
WOW - you definitely have the best website in the industry, I especially love the mapping and tube search functionality.
A year ago I sold my flat with you in Balham...everything went smoothly and I was very impressed with your service. Since then I have had a couple of experiences with estate agents in Kingston...and I have to say, they are nowhere near as slick and professional as you are.
Your website is very impressive, far far better than all the others, and I really appreciated getting the feedback from you yesterday, it seems you run a very good team.
Thank you, I have just completed a London sale and this is just a line to say the service of the Fulham Broadway office was absolutely superb. It was a difficult deal at a tough time in the market, but Foxtons stuck with it, always showing lots of energy and always keeping us informed of the process. Great work Foxtons, thank you!
Would just like to give some really positive feedback about your staff in your Shoreditch office. We did 3 viewings last week and they were just what I wanted an estate agent to be, informative, fun to be with, not pushy, pro-active in confirming appointments etc. Well done. Website is great, floorplans, pictures etc. your's is the benchmark for others.
Most impressed with your website.
Your website is excellent.
Congratulations on a most impressive website.
Your website is the most user friendly and informative out of all the agents in the UK.
Brilliant website! Map functionality to perform searches is fantastic, as is the PDF brochure download feature! Keep up the good work!
Very impressed by the site, user friendly, well designed...excellent. I see you have great pictures and 360 Virtual Tours to present your properties online to buyers.
Not a complaint, in fact the opposite - just wanted to relay how impressed I was with the way in which the letting of my flat in W14 was handled earlier this year. Various people at Fulham and South Ken were involved - and in fact at Chiswick I think. Everyone was fantastic and the whole experience contradicted my previous impression of Foxtons. So all really great, thanks very much and I hope you can pass this on to the powers that be.
At the end June I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. You were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch.
We would like to express our gratitude to everyone at Foxtons that assisted us in our search for a house. We appreciate the continued effort put forward even after many weeks of looking, and are very pleased with the result of our search. We would like to give special thanks to Alice, who's pleasant manner kept us in good spirits even in the face of disappointment. Her appreciation of what we were looking for meant she found only the most suitable houses, and we are thankful for the large proportion of her time spent for our benefit. Kind regards,
David, Jimmi and Matthew
My wife and I are currently looking for a property via your website, the design of which is absolutely outstanding.
Hi, you have by far the best web site of any UK estate agency, and i've found it really useful.
Mr D Smith
I would like to acknowledge one of your employees in the Fulham office for his exceptional service and professional dealings with us.
Your website is quite the most well thought out property site I have seen. Miles ahead of the competition. Somebody pretty visionary has sat down and thought about the site, and whats needed to create a helpful service to buyers. Clearly you have invested resources in the site, and it shows, its very clear, easy to navigate, packed with extra features.
I would fully expect that in your business you come in for some pretty stiff criticism and flack. Well today is different. I wanted to put on record what an outstanding job you have done in getting our sale sorted. You have driven this process from start to finish and dealt with me in the most professional fashion. A brilliant job and if I need to sell a property I will call you.
This afternoon I completed on my first property. Throughout this process you were very professional in your approach and was a pleasure to work with. As a first time buyer the process from offer to completion was not a totally smooth one, due to my inexperience of the complexities and intricacies of the purchasing process. However, you handled my naivety very well, always looking after and respecting my interests as a customer, and was excellent in your negotiations on my behalf between vendor and solicitor alike. I would happily conduct business with you again and wish you all the best for the future.
The website is fantastic!!!
What an amazing website. Absolutely amazing! The functionality is superb.
I have found your website very user friendly, well designed and intuitive, thank you.
Foxton's website is so easy too use and well presented!!
Your site looks amazing, I'm a web developer and I'm jealous of the design there. It also works very well.
I just wanted to let you know that you have the best property web site I have ever come across. It just works! Thanks
Many thanks for your work on the sale of our property. All things considered it was a reasonably easy procedure. We had a couple of enquiries about your service from neighbours before we left and felt confident in recommending you to them: we expect you will be dealing with more properties along that road before too long.
I want to thank you for the way you have professionally handled our property. You have proved to be the most proactive out of all the agents we are currently using and I do hope that you will continue to actively push our property.
At the end June of this year I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. you were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch. Please pass on my compliments to those within Foxtons who should be made aware of customers' feelings. Many thanks,
Now that everything is done we would like to thank you and Foxtons for your help .We were very pleased with how things were dealt with and happy that completion went ahead as timetabled. You never know we may need your services in years to come when we move on!
Thanks so much for all your help over the last few months. It has been incredibly stressful and I'm grateful to you for your calmness and level headedness especially during some of my more hot headed moments! I would have no hesitation in recommending your services to friends in the future.
I wanted to drop you an email to say how impressed I was with the service I have received during the sale of my property. I'm sure you are aware the sale dragged on longer than expected. I doubt that without your persistence that we would not have achieved an exchange of contracts. Throughout the process I found Shaun and Huw to be very professional, prompt and they delivered an excellent level of service.
I wanted to write to you to thank you for the excellent service that Foxtons gave us when we were trying to sell our flat. Unfortunately our circumstances changed, and we decided to stay in the flat after all, instead of moving. However the work done by Iain and his team during a difficult period for the housing market was really exceptional, and I thought that I should let you know. If and when we decide to sell the flat in the future, Foxtons will be our first port of call.
Great news that completion happened today - HUGE sighs of relief all round! I just wanted to say thank you so much for your part in making this happen in this difficult economic climate and with such a 'challenging' buyer. I spent several years as a negotiator for managements and unions so have some idea of what it takes to keep people on board. Anyway, Foxtons was obviously the right choice for us. Many thanks again to you and your team.
I am writing to advise you of the excellent service my partner and I received recently when searching for our ideal home. I had reservations about Foxtons following the unflattering documentary a couple of years ago but my experience has been first class. David was the only contact who followed me up and stayed in touch after our initial visit to many estate agents in Chiswick High Road. I just wanted you to be aware of the exemplary service we received from David and how delighted we are with the service he gave us to find our dream house.
We would like to take the opportunity of thanking you for the services provided by your negotiator who has always been extremely professional and helpful.
Susan and Roberto
I would like to express how happy we both were with the service we received. You appreared truly dedicated in aiding our search and I believe you deserve praise for your excellent customer service skills and patience.
In my search for a flat, I must say I have found your website extremely helpful. I work on a web team myself and thus tend to have higher expectations from websites. I find the individual property descriptions, complete with pictures, floorplan, map, etc. incredibly useful.
Firstly thanks for all your help over the months with the flat and thank goodness it has now all gone thro' successfully. As I said yesterday I would like to place on record how very helpful and reliable I found you to be in keeping me up to date with everything that was going on throughout this latest sale - you were fully aware at all times of the situation and called me before exchange to let me know it was going ahead and afterwards to let me know it had taken place. In short I found you to be on the ball and familiar at all times with my personal transaction/situation and as a result felt I could relax knowing things were in safe hands!
I would also like to thank you for all your hard work and effort during this process. We were most impressed with your conduct, always helpful with any queries and always coming back to me straightaway if I had any questions or worries. We would definitely recommend you to others. Best of luck for the future.
I'm sorry that I haven't dropped you a line before now to thank you for all the hard work you and your team put into selling our property. It couldn't have been a more challenging period to market the property and although I like to feel that we were "realistic" vendors, it took a huge amount of effort and commitment from you all to deliver the sale. We are delighted that we can now move on to look for another house over the next 12 months, with money in the Bank from two sales you achieved for us in London.Many thanks again and I would be grateful if you could pass our thanks on to the whole team, who at different times were looking after interested parties.
Nick (& Sophie)
Foxtons definitely have a large share of the London property market. Because of your professionalism (and perseverance!) I wanted to work with you. I was very impressed by the portfolio of properties you were able to show me based on my budget, I didn't expect my budget to stretch to the locations and space you were able to show me. It has been a pleasure working with you and should I ever require your help sourcing a property again I will definitely be in touch. Thanks for your help.
I know these are difficult times for estate agents so I think you should know that you have someone who is extremely reliable, professional, engaging and most of all does what he commits to do an all too rare virtue these days. He had a lot to do with my purchasing my flat and I would be more than happy to represent me when I come to sell it.
I wanted to say thanks for your time, efforts and professional service that we received from both of you. Your service really has been head and shoulders above the rest and therefore I'm sad to say that we found this property through another agency.
Many thanks not only for all of the hard work you put into the sale of our property but also for your professionalism and market knowledge which made the whole thing possible.
We were delighted with the way the property was marketed and we would like to say how much we enjoyed dealing with you, your communication skills ensured that we always kept informed of progress and we fully appreciated your expertise in negotiating the best deal. We were also extremely impressed with the speed of sales progression, our experience of another agent when our property was on the market previously was totally unsatisfactory and confirmed to us that yourself and the team at Foxtons were first choice when we decided to remarket - we were not disappointed.
We have recommended your services and would like to wish you every success in the future. Thanks again.
Mr & Mrs Tully
We would like to express our thanks to your firm and in-particular to Christos at your Kingston branch.
Christos and his team worked enthusiastically and tirelessly in finding a successful purchaser for our property. They were thoroughly professional and one factor we were particularly grateful for was that they kept us updated regularly. As vendors, we always had the feeling that they were working hard for us.
In the light of some recent bad press - also, because many of our acquaintances in the area were surprised that we chose Foxtons as our selling agents because they were supposedly deemed as 'aggressive sales-people' - we felt we had to write to you. Yes, Foxtons ARE somewhat more 'aggressive' than other selling agents, but if by 'aggression' folk really mean that they are 'pro-active', then we'd say 'Go for it!' Your company DID something - they got out there and produced a satisfactory result. Other agents had tried with our house over the past 2 years, but could not conclude a sale.
We'd have absolutely no hesitatation in using Foxtons again and recommend them most highly to those people who REALLY want to sell their properties.
Mr and Mrs Coope
Foxtons have recently sold my house in W12. I thought I should write to you about your sales negotiator, Adam, because he has provided a truly exceptional service.
I've been involved in property for more than 30 years. Over that period, I've bought and sold a very large number of houses and I would humbly say that I have experience in that area.
I had hesitations about choosing Foxtons after some bad publicity on a television programme some years ago, but I went ahead anyway because Naomi Murdoch, your head of lettings, has always been very helpful and knowledgeable when I was letting that particular house through your firm. More
Adam marketed the house extremely well and managed to obtain a very substantial offer, which was even higher than I had expected. The offer came almost immediately after he began marketing the house. This occurred because, as a true professional, he had researched his buyers. He knew the specific type of buyers who would be interested and invited them to an Open House. He did not just put up a 'for sale' sign on the railings and wait for people to see it or read the Foxtons adverts or magazines. Clearly, he has a positive, intelligent proactive approach to his work. Combined with his great energy, that is bound to produce outstanding results.
The buyers took quite a long time to exchange contracts because the process involved a chain. I was anxious to exchange because of the current state of the property market. During that time, Adam kept me up to date regularly; he was always available, even in the evening, and on the occasions he wasn't, he would return my calls very promptly. I've always been very comfortable with the way he was handling the sale, I felt I had a pair of truly safe hands dealing with this valuable asset.
Adam even went out of his way to facilitate the sale, notably when I asked him if he could find an engineer for a Corgi certificate and an electrician for another certificate, two documents I needed to finalise the sale. Adam found these persons very quickly and they were, of course, the right persons for the job. Most ordinary agents do not go through that trouble and respond flatly that it's not within their remit. But not Adam, he will go the extra mile to help a client. When the Building Certificate finally came through and was sent to the new owners instead of to me, as I had requested, he picked it up from the new owners and sent it to my solicitors.
It is clear that Adam loves his work and does a brilliant, focused and dedicated job. I also think that he relates brilliantly well with people. I have never seen anyone handle a sale so competently and efficiently. It has been a very pleasant and successful transaction, all thanks to him. I would highly recommend him to anyone.
I wanted to say thanks for your time, efforts and professional service that we received from both of you. Your service really has been head and shoulders above the rest and therefore I'm sad to say that we found this property through another agency.
Knowing that estate agents get bad publicity, I would like someone senior to know what a professional job Chris did for the vendor and myself buying the property. There is never an easy sale and there were many instances when things could have fallen through without Chris's attention. Thank you, (PS, Your iPhone app is great)
I would like to voice my gratitude and appreciation regarding a member of your staff, namely Oliver, of your Balham branch.
Due to illness and consequent bereavement, I was in the misfortunate position of having to orchestrate and manage my parents house sale in West Norwood,whilst living in North Yorkshire. Unfortunately it turned out to be a long and drawn out sale,due to problems with the lease and my Mothers lack of knowledge re the house affairs.
Oliver has been a tower of strength throughout it all; keeping us informed as to the progress, recommending a fine solicitor after unsatisfactory dealing with others. He has gone above and beyond the call of duty as an estate agent (sorry for the cliché!) helping me out regarding removal matters etc,as distance,incapacity of a parent and death of another proved to be very fraught.
I cannot express how indebted I am to his professionalism,help and concern throughout the whole sale.I feel it certainly deserves recognition within the company; and if there is a reward scheme within your organisation he definitely deserves it.
Once again I would like to reiterate that Oliver is a credit to your company and a shining example in his role and is well deserving of recognition by the senior management team.
Mrs Jeannette Robertson
We just wanted to thank you for all your help and good advice during the sales process. From the time that we registered our details with Foxtons, we've been so impressed with the speed, efficiency and general polite service from you and your team. You really put your competitors in the shade in many ways. You've been so helpful Dan, and we couldn't be happier with the outcome. Even with the problem of the "busy" Trinity Road, we've had lots of genuine interest and I'm sure it's down to your sales ability enabling viewers to look past that issue. Please also thank Sam on the Lettings team for his help. Even though we've decided not to move to the house that he helped us find, it's down to our expanding family and desire for a change of location rather than anything else. He found us exactly what we asked for at the time, I'm only sorry that we had a change of heart.
Just wanted to send you a message to say a huge thanks for all your help. You have been totally outstanding, patient and efficient when dealing with me, solicitors and the buyer. I have been really impressed with you and extremely grateful for all your help. If you ever want a reference please feel free to use me! Thanks again
I wanted to say thank you very much indeed for all your help in looking for a suitable property. We haven't found your professional and helpful approach everywhere that we have been, and it has been much appreciated by Jennie, my parents and myself. Many thanks and kind regards,
The other purpose of this email is to thank you for all of your help. We have found Foxtons and both yours and Matt's service extremely helpful and without fault - we were only sorry we could not find a house through you and were forced to use a different agent.
We would be very happy to recommend you in the future - Foxtons rates are higher but after all you get what you pay for! Your pictures and web site is far superior to your competitors.
Sara Ager Solicitor ACII
Move went really well thanks... I am never moving again though. The whole process is just a load of grief. That said, when we decide to move on I will definitely use Foxtons again. I have been impressed with your service from start to finish, and i think it's worth paying the extra fee (can't believe I admitted that). Unfortunately I didn't opt to use you guys from the start, so I know that you compare very favourably to some of the competition. Thanks for all your help.
I am writing to thank you for all your hard work on the sale of our house. Without you running the show, I am very doubtful as to whether we would have had a successful conclusion and your professionalism, excellent communication and humour certainly calmed an extremely difficult situation for which we will always be incredibly grateful. Having thought the sale was going to be a very simple affair it turned out to be something that I don't think any of us would have possibly predicted. Whilst I know you must deal with rude solicitors, uncommunicative buyers and strung out sellers as a matter of course, the combination of all three plus the wild card of a totally uncooperative and ignorant surveyor made for an unhappy blend. At the beginning of this process, had I been asked whether the estate agent would have been the helpful and strong link in the chain I would have answered a categorical "no" - it just shows how wrong one can be!
I will certainly recommend Foxtons in Battersea - indeed I already to have to a friend who lives at the Lavender Hill end of Eland Road who has her house with another estate agent but is not that happy. It was a pleasure dealing with you and again, a huge thank you from both of us.
Thank you for all your concern regarding both the selling and the letting of my property; you have agreed, with remarkable patience, to my every request, changing the blurb for the brochure etc. You are always friendly and personable, remembering my name and offering me a cup of tea; I hope Foxtons realise how good you are at your job.
I wanted to bring to your attention how happy with are with the level of service he has provided from the very start. He has been extremely helpful and professional throughout the process, so much so that we would definitely recommend Foxtons to anyone trying to find/buy a new property. Thanks to you also for all of your help.
I just wanted to congratulate you for an absolutely amazing website. I'm considering moving to London from Singapore and have spent hours on your site - it contains every piece of information I need to choose a property and area in London. It's the best real estate site I've come across anywhere in the world! Well done. I was just compelled to email and tell you. If I choose to move with my company to London, I'll be contacting Foxtons first.
After trialing a number of other estate agencies and being generally underwhelmed, James was a refreshing change. He is personable, knowledgeable and consultative. He showed us 4 houses, the fourth was absolutely perfect but outside of our price range. James however successfully brokered a deal and made sure the resulting process ran smoothly. We moved in on Friday and couldn't be happier. I wouldn't hesitate to recommend James to anyone looking to buy in the Clapham area.
I just wanted to say thank you to Foxtons for handling the sale of my property. Over the year I dealt with a few of your team. However it was Nicholas who found me the ideal buyer and completed the deal. I was extremely impressed with his understanding, efficiency and professionalism. As a result I would certainly recommend Foxtons to anyone in the future. My I take this opportunity to wish Foxtons continued success.
Thank you very much. I don't know if you (Foxtons) make use of 'testimonials', but I would certainly be happy to confirm that you have, at every point in this exercise, been helpful, efficient, quick to answer all questions, speedy to respond to telephone calls and e-mails, and in every way professional. At all times I have been kept fully informed. Although the purchase has taken longer than the vendor, you and I had hoped, you have remained patient and done what you could to push solicitors, agents and the freeholder to allow us to conclude. Thank you again, and best regards
I would just like to take this opportunity to thank you for the fantastic service I received from Foxtons. As you are aware, I had previously marketed the flat with a different agency. The flat was on the market for 4 months, during which time we received no offers and were advised a number of times to reduce the asking price. Even with an asking price well below what would we have been happy with, we received no offers and eventually took the flat off the market. I was a little apprehensive about using Foxtons initially, due to the higher rates of commission. Being overseas on the other side of the world, I was also concerned about how much contact I might get from an agent. However, I guess you get what you pay for. You provided a realistic asking price for the property (above where we had previously marketed it) and worked hard to achieve a fantastic offer very near the asking price, within a week of the flat being on the market. The sale has gone smoothly and I am delighted with the outcome. I would not hesitate to recommend you to others looking to sell property.
I wanted to get in touch with you to deliver some positive feedback regarding one of your Sales Negotiators, Shanade. We are currently looking to purchase a property in the Ealing/Chiswick areas and have been assisted by Shanade within the Chiswick locality. She has taken time to understand our requirements and is very proactive in suggesting potential properties for us to view which I am sure will pay dividends when a suitable property is found. She has built excellent rapport with myself and my husband to the extent that locating viewing suitable properties has become less of a chore.
In my opinion Shanade is demonstrating all the correct behaviours that will help Foxton's differentiate yourselves from your competitors.
I just wanted to give praise where praise is due. I registered many years ago with a view to selling my property. Maria from your Docklands Branch has been assigned with the case and has been amazing, her persistence has been amazing, in a good way, she is never too pushy and disappointed to hear that we are not looking to move, yet she systematically diarises to call back in 3-6 months. No wonder you are the market leader, I never heard back from any of the other agents that valued the property at the time. Anyway well done Maria, thanks very much!
It was a pleasure working with you. The incredible effort you put into selling our flat was greatly appreciated. Your dedication and determination were noted by ourselves, our lawyer and the management company. I wouldn't hesitate to recommend Foxtons in the future. Thank you again,
I just wanted to let you know how fantastic Jonathon has been. My fiancee and I have just gone under offer through another agent but we were really impressed by Jonathon - in fact he was probably the best individual we have dealt with over the last 4 months - and we've met just about every agent in Clapham! We found him to be really straight talking and reliable. So thank you.
I would simply like to say that the service given by Ian has been exceptional. He is the best estate agent I have ever dealt with in 30 years. He was realistic about the price, handled complex cultural demands with sensitivity and aplomb, but most importantly, was always available and responsive, keeping me informed and feeling in control. This was all against a background of my paying 0% commission. Despite my already having a loyalty to your organisation from the past, I have and will continue to recommend you based on the experience I have had with Ian.
I should add that this is completely unsolicited and only a reflection of how much he has calmed a usually very stressful situation.
Hello, I just wanted to give some positive feedback about one of the agents I worked with. Victoria, one of the lettings agents in the East Dulwich office went out of her way to help my friend and I find a flat to rent. She was so helpful, found us great places to view and had loads of useful area knowledge. We really appreciated everything she did for us, and we thought that we should tell you how great we thought she was. We dealt with a lot of agents and experienced a lot of negatives, no one calling back or being completely unfamiliar with the property or area. Victoria was by far the best!
A massive congratulations, and thanks for doing a top quality job on selling my property soo quickly. We are super impressed, and have told all of our neighbors what a great job Foxtons have done. I will also give your details to a neighbor who has an identical property and are selling next year.
Nils Mathias Nessim DIP. PFS
I just wanted to drop you a quick note to complement Shanade. Over the past few months I have dealt with lots of estate agents and Shanade was by far the most professional and courteous. Unfortunately I was unable to complete with the properties she helped me with, but this was totally out of her control. If anything Shanade went well beyond her duties in regards to negotiations with vendors and showing me so many properties, often quite late in the evenings. She is a real credit to your branch and Foxtons as a company. I am sure she will go very far in the industry.
I wanted to write to you to say how delightful and efficient Aleksa was to deal with. Estate agents and Foxtons get a really bad rap, as I am sure you know, but Aleksa was nothing like most agents. She was charming, said all the right things, and was a safe, mature and capable pair of hands to be in. She had actually worked really hard, gone through my whole file of what properties I had looked at over the years, knew what I was after, explained the investment property to me (not exactly what I was after, but an excellent investment, freehold, vacant and no chain on either side). She's an asset to your firm and to your new Marylebone branch. I am sorry in a way that you didn't make commission on the sale because of your special offer, but I hope you can give her a big bonus anyway! Thanks again for all your help.
I recently completed on my home. This is my first dealing with Foxtons and I have to say it has been a truly pleasant experience. Andrew was exceptional in arranging viewings, dealing with the seller and most importantly in co-ordinating with the solicitors. There is no doubt that his interest and intervention made this a very efficient process for me.
I found Eliza at Foxtons to be very helpful, professional and with great customer service skills. She provided me with the relevant information about this house and also discussed some other options that may be available to me. As a matter of fact, it is great to talk to someone (a proper Sales Negotiator) who knows what they are talking about, knows the local area very well and is passionate about what they do ... Great stuff indeed!
I just wanted to say thank you on a personal note for your assistance in closing out our purchase. Your input and mediation in resolving the issues was very professional and fair and certainly helped close out a difficult transaction. Also, your contacts for building trades were invaluable - we used all (plumber, electrician & builder) in the first week to deal with the immediate issues and it was comforting to make the engagements with the confidence of your recommendations. There is still a lot more to do by way of renovation (in addition to the radiator issue !) but we all love our new home and there is evidence that the area is progressing up market and we are fairly confident that they have made a sound investment. Thanks again and our best wishes,
Rob & Joan
I wanted to write to you and let you know about a truly exceptional member of the Foxtons team working in your new Marylebone office. His name is Ian and I can't praise him highly enough. He is totally professional, results-driven, proactive and reliable - a real asset to your business.
I have just sold my flat in Marylebone with Foxtons and Ian was instrumental at every stage ensuring it all went ahead - way and above the call of duty. It dragged on for a couple of months and the exchange only happended due to his commitment, dedication and total optimism at all times - never losing faith when many, including myself, had given up.
He is one of your next true leaders at Foxtons - displaying the assets, traits and attributes that your company's brand prides itself on.
I'm a delighted customer and will continue to use and recommend Foxtons whenever I can.
Firstly our thanks to you personally for your initial valuation of the property and advice. Further, we are grateful to you for listening to us when we had any concerns about the marketing/offers being made. We really felt that as clients - we were heard by you - and this is of course paramount.
With regard to Seth's services: He has been totally efficient at all times. He has been incredibly professional at all times. He has always been exceptionally courteous. His communication has been outstanding - we always knew where we stood with appointments - with sensible and realistic time frames being given. In addition, he would always let us know if viewers were running late - aware that we had children and viewings were often at dinner times. Even after the offer was made - Seth stayed in touch with our elusive buyer - who caused us some stress with his lack of communication. Seth then kept us as updated as he could until matters reached conclusion.
We would not hesitate to recommend Foxtons. The standard of service has been faultless. Ultimately - you sold our home in a very short space of time by marketing well and arranging numerous viewings.
Mr and Mrs Overington
Apologies as we have been away but a belated thank you very much for selling our house. We are delighted, despite being the most cynical vendors, you were right and it did go through! Very impressed with the service and the speed of information, and I will be recommending you to my Chiswick friends.
Catrin and Jonathan
We would like to thank you for your efforts and assistance with our purchase. Thank you for smooth and prompt procedure we went through. Now we can enjoy our first home.
Aldona & Marek
My thanks are due to you, Christopher and others at Woking for achieving what other estate agencies failed to do. It might have taken 40 visits and follow ups to each but in the end Foxtons did it after it first went on the market with others in a different market. Phew! I will certainly use you again.
Please let us know about your experience with Foxtons.