What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

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What our clients say...

1. I wish to tell you that of the 7 agents I used to look for a house, Foxtons was by far the best. Unfortunately I did not purchase a property from you but when we sell next year I will use your company because of your very hard working staff. Thank you. Robert

2. Frighteningly good. Amazing website, and fantastic, friendly person I spoke to who projected enthusiasm and *concern* about finding me somewhere to live. I'm impressed. Theo

3. You have been the best agent I have met in my search. I have viewed properties with several other agents, and I have found you to be the most genuine, helpful, friendly and constructive. You have been a source of excellent information and advice, and have guided me through my search very well indeed. Mr Rogers

4. Thanks for your work on selling my flat. You and your team achieved in two and a half months what the other local agent had failed to do in the preceding nine months, and for a better price. Santino

5. I just wanted to drop you a quick line to thank you for your efforts in selling my flat. The last few days have been very stressful and I can't tell you how relieved we are to have got over the line. As you know I was a little reluctant to use Foxtons at first because of your fees, but I don't regret it at all now and I would recommend you to anyone. My previous agent couldn't even manage to secure a second viewing in 12 weeks. You then came in and got me two offers and a sale within the first week. I have been really impressed with the work Foxtons have put in. Sogouli was doing viewings first thing in the morning and late in the evening, even doing a Sunday viewing this weekend. You were willing to do whatever was necessary to get the sale. I am really happy I chose to use Foxtons and don't resent you your rather high fees at all - you justified them! J Lyons

6. I have for some time been meaning to write to you thanking you for your tremendous efforts in the sale of our property. Your professional hard and dedicated work put all other agents we had employed up until the moment we engaged Foxtons, to shame, since moving we have highly recommended Foxtons to several of our friends and colleagues who are considering selling their property. We are now happily settled into our new property and are loving it, but could not have done so had it not been for your tremendous efforts. Mr & Mrs Porter

7. Just a big thank you to you for all your hard work on our behalf. I'm thinking about buying or leasing a flat in London and the Foxtons site is far and away the best of all the estate agent sites I have visited. In particular you provide much more information about each listing, which is enormously helpful to me. Mr Rast

8. Thank you so much for all of your help and support. I have an excellent impression of Foxtons because of people like you. Brandon

9. I just wanted to say a thank you to someone who works in your office, who showed me around houses in a very professional manner and took the time to understand what I wanted (something none of the other 12 agencies I signed up with did!). Although I have now put an offer in on a house via another agency, which has been accepted, out of all the estate agents I was registered with, you were by far the most professional and I'd certainly come back to Foxtons should I need to start looking at houses again. Debbie

10. Today, my property sold for the asking price. I would like to offer my sincere thanks and appreciation to the Foxtons team that helped to make this happen. As you know, it took a while and we had a few ups and downs in the process, but I am extremely happy with the outcome and the delays were worth it in the end.
    
    I know you guys take your fair share of criticism, especially in the media, but I would like to say that in all my interactions with Foxtons, you and your team have exhibited a very high standard of professionalism. You always gave me the clear impression that you were working hard for me. This was especially important to me, as I do not live in the UK and cannot be there to 'check up' on you. Despite our distance relationship, I always felt very positive about the energy that you were putting in for me.
    
    One last thing. I think it's fair to say that Foxtons has a reputation for suggesting fairly high selling prices. Other agents disparage Foxtons for this reason, arguing that you are just trying to impress sellers with inflated expectations. Here are the facts in my case: your suggested selling price was 50% higher than that suggested by my other local agent. In the end, it sold for 93% of your initial suggested marketing price, a full 40% higher than the other agent's price. I have no doubt that they could have sold it sooner, but that's not hard if you want to give it away. I am so glad that I engaged Foxtons in this case - had I not called you, I would be £200,000 poorer. So thank you all for your great service and you positive attitude, and don't take the criticism too seriously. You're doing a fantastic job. Paul

11. I have just exchanged on my property and as a first time buyer wanted to write to tell you how fantastic Jack at Foxtons has been. This was a somewhat complicated purchase and Jack worked incredibly hard to help the sale go through. He always kept in touch, always responded to my e-mails and phone calls and was really helpful at every stage of the sale. He has altered my opinion of estate agents. Debbie

12. I have had my property on and off the market since 2004, with a prolonged spell in 2005, not with Foxtons. In March I decided to put the property back on the market with Foxtons because you had kept in touch with me, and other local agencies had not. You also offered a very honest assessment on value, and gave me the expectation of an offer very close to asking price.
    
    Before the marketing particulars had been released the property was under offer, thanks to the hard work of your team, and this is the main reason for my mail. You worked hard to get the asking price, which you achieved. More impressive though was your attention to detail once the offer had been accepted. This included regularly chasing solicitors, chasing me, and generally doing the behind the scenes work that enabled us to complete in a relatively short time period. You also texted me whilst on your vacation to congratulate me on exchanging. This was very well received.
    
    It really was excellent service, and I have since recommended Foxtons to a number of people. You far exceeded my expectations from an agent, and as a result has helped Foxtons grow further via word of mouth - perhaps the most important marketing tool an agency can have. Mr Cotton

13. I recently completed the sale of my house in Kingston via Foxtons. I am very rarely compelled to write letters when matters are finalised, unless I am particularly outraged or very impressed by the way in which things were handled. In this instance, I must write to say that I am very, very impressed with your staff at the Kingston office and the way in which they marketed, viewed and finally closed the sale of the property.
    
    I had put the property on for sale or to let with Foxtons Kingston in early May this year. Immediately they generated a huge amount of interest on both sides, and it got to the position where I had both a decent rental and excellent sale price on the table from them. With the confident advice of your team, I went with the sales offer and have just made over £100k profit on the house in 12 months! You can imagine my delight!
    
    I dealt at first with Leal who impressed me with his quiet confidence and professionalism, but the person who stood head and shoulders above the rest was Alex, who got the deal done through sheer confidence, professionalism and immense good humour. The deal looked very shaky indeed at times (it took 4 months to exchange), and Alex alone took his personal time to communicate with the entire chain and the solicitors, keeping everyone moving and motivated. I have no doubt at all that had Alex not put in the hours and kept everyone involved from losing the will to live over this, it would not have gone through. I am so impressed with Alex that I have just given him another property in East Twickenham to market for sale, and I would not consider going to another agent. I have been investing in property for 15 years and have dealt with most agents, including Hamptons. Alex is without doubt the best property sales negotiator that I have ever come across and I would consider him a huge asset to any company he represents. He was also able to handle my early Saturday morning ranting phone calls with calm, charm and unwavering confidence, even first thing in the morning! Can he get a gold star this week please? A very satisfied customer. Nicky Baker

14. I am writing to express my thanks to you and your team at Chiswick for their efforts in helping us secure the sale of our Chiswick flat and purchase of Riverview Grove. In particular our purchase was taxing and without your single minded determination I believe we would have given up the ghost. Your efforts really were, and continue to be, above and beyond the call.
    
    Sales people (and I am one) and Estate Agents in particular come in for a lot of stick. I can only say that your team were brilliant and recommend them to anyone looking to buy or sell in Chiswick. You really did go the extra mile with lazy lenders and incompetent surveyors and solicitors to make the sale(s) happen. Andy Knapp and Suzie Mead

15. I wanted to take the opportunity to thank you very much for your excellent support and guidance through our first house buying experience. As first time buyers when we came to register we were not quite sure what to expect and have received a first class service not only from Foxtons but you in particular. You have not only taken us to view potential property but considerably increased our knowledge along the way. Your no nonsense straight forward and open approach we feel has really contributed to what has been a really positive experience. If things don't work out for us we will be back intouch and will be recommending you to our friends who are also looking. Holly

16. I write in praise of the job Foxtons Kingston did with my property. You are without doubt the best estate agent I have dealt with. Having bought and sold seven properties over the past 5 years I have come in contact with a lot of estate agents and your team at Kingston is very good. You achieved the asking price quickly and efficiently, and your skill in valuing it was in stark contrast to other agents we tried in Surbiton.
    
    I know you are trying to establish yourselves in the locality and must come across a lot of negative comment, the source of which will be other agents who are trying to persuade your sellers not to use Foxtons. Tell your team to stay with it and don't give up. You offer the best service locally and I would have no hesitation in recommending you to anyone. Please use this as a testimonial to doubtful sellers. Keep up the good work. Stephane

17. In these ungrateful times that we all live in nowadays people are all too quick to complain when they have not had the service they expected. However you will be pleased to know that this is not one of those occasions. Your team have done extremely well and I am writing to let you know that credit should go to them as credit is certainly due. We had a difficult buyer but you overcame the difficulties. There are not many estate agents that would go out of their way and go to Lambeth planning to collect a LDCE certificate in order to clinch the sale - you were one of them. Polite and courteous at all times. Well done - an asset to your company. I have found my valuer to be a professional individual and a natural leader. I have to say that his valuations for the 3 properties were spot on. Initially I was not sure whether I should go with Foxtons in the light of some not very complimentary press. In the end I am glad I did as you did get me the best price. Mr Chouhan

18. Dear Sirs, we are writing this letter as a token of our appreciation for the services we received from your Balham branch and, specifically from the sales representative assigned to us. He helped us with our property search and, since the very first time we met him, he was extremely professional, kind and helpful: he would always return our calls/messages immediately and keep us constantly updated on any developments. This is not the first time we buy a property and in the past had quite negative experiences with other estate agents. On the other hand Foxtons was absolutely brilliant and made the whole process easy and stress-free. Thank you. Mr & Mrs Maniak

19. I thought I would just drop a quick note to let you know how pleased we were with your job. Indeed, you showed some true dedication, understanding, patience, and proactivity. You are a real leader. You are the only agent I met so far to really understand the words "customer service". Not to mention that we made you work long hours (we could only view places after 7pm), that we were real pains (not exactly knowing what we wanted, you helped us narrowing our search), that you always made things easier for us (searching according to our needs, commuting times, night buses and other "must have" we talked about), that he showed empathy an even entertained us with very interesting "small talks". Though, we eventually chose to live in a house rented by a friend (last minute opportunity), I have to say your help exceeded our expectations.
    
    I think what you did for us is extremely important, since it goes beyond the simple deal. Even though we did not close the deal (which we would have done for sure if this friend's house opportunity had not arised), his dedication is a great publicity to your company. And I will be more than happy to advise my friends to search with Foxtons.Keep up the good work! Thanks a lot! Frederic

20. I just wanted to thank you, and your team at Foxtons Wimbledon, for being so great in helping me with my search etc. I think some would classify it as a rarity (speaking in general terms about estate agents) but it has been a pleasure dealing with you and thank you - an altogether more refined and personal approach. Gillian

21. You have been a real help and support to me whilst trying to sell my flat. At times the sale got quite difficult and you were the go-between between me and the buyer. You did this very professionally and were incredibly patient with me. Ms Carrighan

22. I'm sure you're already aware of this ;o) but just wanted to say that you have such an impressive website. It's clear, quick, easy to use, and gives you all the info you would need before going to see a property. The provision of floor plans is especially useful. Other estate agents' sites pale in comparison... I only wanted to check how much my neighbour's flat was for sale at, but have been browsing for a while... Anon

23. Hi I just wanted to say how impressed my wife and I were with your staff at the Putney office in handling the sale of our house. They did an excellent job in obtaining the best price and progressing the sale to an offer. Whilst Foxtons weren't the cheapest agents we looked I was very impressed with the service from start through to finish and would not hesitate to recommend Foxtons - in particular the Putney office. Mr and Mrs Parker

24. The best presented estate agents website I have ever seen: very excellent, plans, maps etc. Very comprehensive coverage for anybody buying a house, especially in an unfamiliar area. Mr Conquest

25. We just wanted to say thank you very much for selling our home. You were all very professional throughout the process and made sure the chain stayed in place even when I was wobbling about the stress of moving to rented - I'm grateful that you stepped in and sorted it.
    
    I thought I was going to be traumatised at leaving after 11 years but the new owners were so nice and so excited about moving in and we were moving to bigger and better so it wasn't a big deal in the end. Mrs McHugh

26. This is one of the most impressive websites I have visited in many years of surfing. I am a hard-nosed IT consultant so am not easily impressed. Well done. The floor plans are very useful as are the virtual tours. Plus, the ability to map the selections is most impressive. Mr Jones

27. WOW - you definitely have the best website in the industry, I especially love the mapping and tube search functionality. Ms Neild

28. A year ago I sold my flat with you in Balham...everything went smoothly and I was very impressed with your service. Since then I have had a couple of experiences with estate agents in Kingston...and I have to say, they are nowhere near as slick and professional as you are. Mr Wood

29. Your website is very impressive, far far better than all the others, and I really appreciated getting the feedback from you yesterday, it seems you run a very good team. Abi

30. Thank you, I have just completed a London sale and this is just a line to say the service of the Fulham Broadway office was absolutely superb. It was a difficult deal at a tough time in the market, but Foxtons stuck with it, always showing lots of energy and always keeping us informed of the process. Great work Foxtons, thank you! Mr Tait

31. Would just like to give some really positive feedback about your staff in your Shoreditch office. We did 3 viewings last week and they were just what I wanted an estate agent to be, informative, fun to be with, not pushy, pro-active in confirming appointments etc. Well done. Website is great, floorplans, pictures etc. your's is the benchmark for others. Tom

32. Most impressed with your website. Mr Carr

33. Your website is excellent. Mr Patel

34. Congratulations on a most impressive website. Richard

35. Your website is the most user friendly and informative out of all the agents in the UK. Trevor

36. Brilliant website! Map functionality to perform searches is fantastic, as is the PDF brochure download feature! Keep up the good work! Mr Smith

37. Very impressed by the site, user friendly, well designed...excellent. I see you have great pictures and 360 Virtual Tours to present your properties online to buyers. Yvonne

38. Not a complaint, in fact the opposite - just wanted to relay how impressed I was with the way in which the letting of my flat in W14 was handled earlier this year. Various people at Fulham and South Ken were involved - and in fact at Chiswick I think. Everyone was fantastic and the whole experience contradicted my previous impression of Foxtons. So all really great, thanks very much and I hope you can pass this on to the powers that be. Mr Hawkes

39. At the end June I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. You were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch. Katie

40. We would like to express our gratitude to everyone at Foxtons that assisted us in our search for a house. We appreciate the continued effort put forward even after many weeks of looking, and are very pleased with the result of our search. We would like to give special thanks to Alice, who's pleasant manner kept us in good spirits even in the face of disappointment. Her appreciation of what we were looking for meant she found only the most suitable houses, and we are thankful for the large proportion of her time spent for our benefit. Kind regards, David, Jimmi and Matthew

41. My wife and I are currently looking for a property via your website, the design of which is absolutely outstanding. Mr Lewis

42. Hi, you have by far the best web site of any UK estate agency, and i've found it really useful. Mr D Smith

43. I would like to acknowledge one of your employees in the Fulham office for his exceptional service and professional dealings with us. Nicola

44. Your website is quite the most well thought out property site I have seen. Miles ahead of the competition. Somebody pretty visionary has sat down and thought about the site, and whats needed to create a helpful service to buyers. Clearly you have invested resources in the site, and it shows, its very clear, easy to navigate, packed with extra features. Mr Minor

45. I would fully expect that in your business you come in for some pretty stiff criticism and flack. Well today is different. I wanted to put on record what an outstanding job you have done in getting our sale sorted. You have driven this process from start to finish and dealt with me in the most professional fashion. A brilliant job and if I need to sell a property I will call you. Mr Agnew

46. This afternoon I completed on my first property. Throughout this process you were very professional in your approach and was a pleasure to work with. As a first time buyer the process from offer to completion was not a totally smooth one, due to my inexperience of the complexities and intricacies of the purchasing process. However, you handled my naivety very well, always looking after and respecting my interests as a customer, and was excellent in your negotiations on my behalf between vendor and solicitor alike. I would happily conduct business with you again and wish you all the best for the future. Charlie

47. The website is fantastic!!! Mr Calderia

48. What an amazing website. Absolutely amazing! The functionality is superb. Mr Johnson

49. I have found your website very user friendly, well designed and intuitive, thank you. Mr Ross

50. Foxton's website is so easy too use and well presented!! Miss Linton

51. Your site looks amazing, I'm a web developer and I'm jealous of the design there. It also works very well. John

52. I just wanted to let you know that you have the best property web site I have ever come across. It just works! Thanks Ms Andersen

53. Many thanks for your work on the sale of our property. All things considered it was a reasonably easy procedure. We had a couple of enquiries about your service from neighbours before we left and felt confident in recommending you to them: we expect you will be dealing with more properties along that road before too long. Mr Poray

54. I want to thank you for the way you have professionally handled our property. You have proved to be the most proactive out of all the agents we are currently using and I do hope that you will continue to actively push our property. Abi

55. At the end June of this year I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. you were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch. Please pass on my compliments to those within Foxtons who should be made aware of customers' feelings. Many thanks, Katie

56. Now that everything is done we would like to thank you and Foxtons for your help .We were very pleased with how things were dealt with and happy that completion went ahead as timetabled. You never know we may need your services in years to come when we move on! Kurwie family

57. Thanks so much for all your help over the last few months. It has been incredibly stressful and I'm grateful to you for your calmness and level headedness especially during some of my more hot headed moments! I would have no hesitation in recommending your services to friends in the future. J Snow

58. I wanted to drop you an email to say how impressed I was with the service I have received during the sale of my property. I'm sure you are aware the sale dragged on longer than expected. I doubt that without your persistence that we would not have achieved an exchange of contracts. Throughout the process I found Shaun and Huw to be very professional, prompt and they delivered an excellent level of service. Mr White

59. I wanted to write to you to thank you for the excellent service that Foxtons gave us when we were trying to sell our flat. Unfortunately our circumstances changed, and we decided to stay in the flat after all, instead of moving. However the work done by Iain and his team during a difficult period for the housing market was really exceptional, and I thought that I should let you know. If and when we decide to sell the flat in the future, Foxtons will be our first port of call. Mr Pilkington

60. Great news that completion happened today - HUGE sighs of relief all round! I just wanted to say thank you so much for your part in making this happen in this difficult economic climate and with such a 'challenging' buyer. I spent several years as a negotiator for managements and unions so have some idea of what it takes to keep people on board. Anyway, Foxtons was obviously the right choice for us. Many thanks again to you and your team. Moira

61. I am writing to advise you of the excellent service my partner and I received recently when searching for our ideal home. I had reservations about Foxtons following the unflattering documentary a couple of years ago but my experience has been first class. David was the only contact who followed me up and stayed in touch after our initial visit to many estate agents in Chiswick High Road. I just wanted you to be aware of the exemplary service we received from David and how delighted we are with the service he gave us to find our dream house. Maggie

62. We would like to take the opportunity of thanking you for the services provided by your negotiator who has always been extremely professional and helpful. Susan and Roberto

63. I would like to express how happy we both were with the service we received. You appreared truly dedicated in aiding our search and I believe you deserve praise for your excellent customer service skills and patience. Yvonne

64. In my search for a flat, I must say I have found your website extremely helpful. I work on a web team myself and thus tend to have higher expectations from websites. I find the individual property descriptions, complete with pictures, floorplan, map, etc. incredibly useful. Nora

65. Firstly thanks for all your help over the months with the flat and thank goodness it has now all gone thro' successfully. As I said yesterday I would like to place on record how very helpful and reliable I found you to be in keeping me up to date with everything that was going on throughout this latest sale - you were fully aware at all times of the situation and called me before exchange to let me know it was going ahead and afterwards to let me know it had taken place. In short I found you to be on the ball and familiar at all times with my personal transaction/situation and as a result felt I could relax knowing things were in safe hands! Stephanie

66. I would also like to thank you for all your hard work and effort during this process. We were most impressed with your conduct, always helpful with any queries and always coming back to me straightaway if I had any questions or worries. We would definitely recommend you to others. Best of luck for the future. Vida Danesh

67. I'm sorry that I haven't dropped you a line before now to thank you for all the hard work you and your team put into selling our property. It couldn't have been a more challenging period to market the property and although I like to feel that we were "realistic" vendors, it took a huge amount of effort and commitment from you all to deliver the sale. We are delighted that we can now move on to look for another house over the next 12 months, with money in the Bank from two sales you achieved for us in London.Many thanks again and I would be grateful if you could pass our thanks on to the whole team, who at different times were looking after interested parties. Nick (& Sophie)

68. Foxtons definitely have a large share of the London property market. Because of your professionalism (and perseverance!) I wanted to work with you. I was very impressed by the portfolio of properties you were able to show me based on my budget, I didn't expect my budget to stretch to the locations and space you were able to show me. It has been a pleasure working with you and should I ever require your help sourcing a property again I will definitely be in touch. Thanks for your help. Nathan

69. I know these are difficult times for estate agents so I think you should know that you have someone who is extremely reliable, professional, engaging and most of all does what he commits to do an all too rare virtue these days. He had a lot to do with my purchasing my flat and I would be more than happy to represent me when I come to sell it. Dr Crawford

70. I wanted to say thanks for your time, efforts and professional service that we received from both of you. Your service really has been head and shoulders above the rest and therefore I'm sad to say that we found this property through another agency. Alex

71. Many thanks not only for all of the hard work you put into the sale of our property but also for your professionalism and market knowledge which made the whole thing possible.

    We were delighted with the way the property was marketed and we would like to say how much we enjoyed dealing with you, your communication skills ensured that we always kept informed of progress and we fully appreciated your expertise in negotiating the best deal. We were also extremely impressed with the speed of sales progression, our experience of another agent when our property was on the market previously was totally unsatisfactory and confirmed to us that yourself and the team at Foxtons were first choice when we decided to remarket - we were not disappointed.

    We have recommended your services and would like to wish you every success in the future. Thanks again. Mr & Mrs Tully

72. We would like to express our thanks to your firm and in-particular to Christos at your Kingston branch.

    Christos and his team worked enthusiastically and tirelessly in finding a successful purchaser for our property. They were thoroughly professional and one factor we were particularly grateful for was that they kept us updated regularly. As vendors, we always had the feeling that they were working hard for us.

    In the light of some recent bad press - also, because many of our acquaintances in the area were surprised that we chose Foxtons as our selling agents because they were supposedly deemed as 'aggressive sales-people' - we felt we had to write to you. Yes, Foxtons ARE somewhat more 'aggressive' than other selling agents, but if by 'aggression' folk really mean that they are 'pro-active', then we'd say 'Go for it!' Your company DID something - they got out there and produced a satisfactory result. Other agents had tried with our house over the past 2 years, but could not conclude a sale.

    We'd have absolutely no hesitatation in using Foxtons again and recommend them most highly to those people who REALLY want to sell their properties. Mr and Mrs Coope

73. Foxtons have recently sold my house in W12. I thought I should write to you about your sales negotiator, Adam, because he has provided a truly exceptional service.

    I've been involved in property for more than 30 years. Over that period, I've bought and sold a very large number of houses and I would humbly say that I have experience in that area.

    I had hesitations about choosing Foxtons after some bad publicity on a television programme some years ago, but I went ahead anyway because Naomi Murdoch, your head of lettings, has always been very helpful and knowledgeable when I was letting that particular house through your firm. More

    Adam marketed the house extremely well and managed to obtain a very substantial offer, which was even higher than I had expected. The offer came almost immediately after he began marketing the house. This occurred because, as a true professional, he had researched his buyers. He knew the specific type of buyers who would be interested and invited them to an Open House. He did not just put up a 'for sale' sign on the railings and wait for people to see it or read the Foxtons adverts or magazines. Clearly, he has a positive, intelligent proactive approach to his work. Combined with his great energy, that is bound to produce outstanding results.

    The buyers took quite a long time to exchange contracts because the process involved a chain. I was anxious to exchange because of the current state of the property market. During that time, Adam kept me up to date regularly; he was always available, even in the evening, and on the occasions he wasn't, he would return my calls very promptly. I've always been very comfortable with the way he was handling the sale, I felt I had a pair of truly safe hands dealing with this valuable asset.

    Adam even went out of his way to facilitate the sale, notably when I asked him if he could find an engineer for a Corgi certificate and an electrician for another certificate, two documents I needed to finalise the sale. Adam found these persons very quickly and they were, of course, the right persons for the job. Most ordinary agents do not go through that trouble and respond flatly that it's not within their remit. But not Adam, he will go the extra mile to help a client. When the Building Certificate finally came through and was sent to the new owners instead of to me, as I had requested, he picked it up from the new owners and sent it to my solicitors.

    It is clear that Adam loves his work and does a brilliant, focused and dedicated job. I also think that he relates brilliantly well with people. I have never seen anyone handle a sale so competently and efficiently. It has been a very pleasant and successful transaction, all thanks to him. I would highly recommend him to anyone.

    Mr Cangardel

74. I wanted to say thanks for your time, efforts and professional service that we received from both of you. Your service really has been head and shoulders above the rest and therefore I'm sad to say that we found this property through another agency. Alex

75. Knowing that estate agents get bad publicity, I would like someone senior to know what a professional job Chris did for the vendor and myself buying the property. There is never an easy sale and there were many instances when things could have fallen through without Chris's attention. Thank you, (PS, Your iPhone app is great) Dan

76. I would like to voice my gratitude and appreciation regarding a member of your staff, namely Oliver, of your Balham branch.

    Due to illness and consequent bereavement, I was in the misfortunate position of having to orchestrate and manage my parents house sale in West Norwood,whilst living in North Yorkshire. Unfortunately it turned out to be a long and drawn out sale,due to problems with the lease and my Mothers lack of knowledge re the house affairs.

    Oliver has been a tower of strength throughout it all; keeping us informed as to the progress, recommending a fine solicitor after unsatisfactory dealing with others. He has gone above and beyond the call of duty as an estate agent (sorry for the cliché!) helping me out regarding removal matters etc,as distance,incapacity of a parent and death of another proved to be very fraught.

    I cannot express how indebted I am to his professionalism,help and concern throughout the whole sale.I feel it certainly deserves recognition within the company; and if there is a reward scheme within your organisation he definitely deserves it.

    Once again I would like to reiterate that Oliver is a credit to your company and a shining example in his role and is well deserving of recognition by the senior management team. Mrs Jeannette Robertson

77. We just wanted to thank you for all your help and good advice during the sales process. From the time that we registered our details with Foxtons, we've been so impressed with the speed, efficiency and general polite service from you and your team. You really put your competitors in the shade in many ways. You've been so helpful Dan, and we couldn't be happier with the outcome. Even with the problem of the "busy" Trinity Road, we've had lots of genuine interest and I'm sure it's down to your sales ability enabling viewers to look past that issue. Please also thank Sam on the Lettings team for his help. Even though we've decided not to move to the house that he helped us find, it's down to our expanding family and desire for a change of location rather than anything else. He found us exactly what we asked for at the time, I'm only sorry that we had a change of heart. Anon.

78. Just wanted to send you a message to say a huge thanks for all your help. You have been totally outstanding, patient and efficient when dealing with me, solicitors and the buyer. I have been really impressed with you and extremely grateful for all your help. If you ever want a reference please feel free to use me! Thanks again Dan

79. I wanted to say thank you very much indeed for all your help in looking for a suitable property. We haven't found your professional and helpful approach everywhere that we have been, and it has been much appreciated by Jennie, my parents and myself. Many thanks and kind regards, Ben

80. The other purpose of this email is to thank you for all of your help. We have found Foxtons and both yours and Matt's service extremely helpful and without fault - we were only sorry we could not find a house through you and were forced to use a different agent.

    We would be very happy to recommend you in the future - Foxtons rates are higher but after all you get what you pay for! Your pictures and web site is far superior to your competitors. Sara Ager Solicitor ACII

81. Move went really well thanks... I am never moving again though. The whole process is just a load of grief. That said, when we decide to move on I will definitely use Foxtons again. I have been impressed with your service from start to finish, and i think it's worth paying the extra fee (can't believe I admitted that). Unfortunately I didn't opt to use you guys from the start, so I know that you compare very favourably to some of the competition. Thanks for all your help. Jon

82. I am writing to thank you for all your hard work on the sale of our house. Without you running the show, I am very doubtful as to whether we would have had a successful conclusion and your professionalism, excellent communication and humour certainly calmed an extremely difficult situation for which we will always be incredibly grateful. Having thought the sale was going to be a very simple affair it turned out to be something that I don't think any of us would have possibly predicted. Whilst I know you must deal with rude solicitors, uncommunicative buyers and strung out sellers as a matter of course, the combination of all three plus the wild card of a totally uncooperative and ignorant surveyor made for an unhappy blend. At the beginning of this process, had I been asked whether the estate agent would have been the helpful and strong link in the chain I would have answered a categorical "no" - it just shows how wrong one can be!

    I will certainly recommend Foxtons in Battersea - indeed I already to have to a friend who lives at the Lavender Hill end of Eland Road who has her house with another estate agent but is not that happy. It was a pleasure dealing with you and again, a huge thank you from both of us. Jenny

83. Thank you for all your concern regarding both the selling and the letting of my property; you have agreed, with remarkable patience, to my every request, changing the blurb for the brochure etc. You are always friendly and personable, remembering my name and offering me a cup of tea; I hope Foxtons realise how good you are at your job. Barbara

84. I wanted to bring to your attention how happy with are with the level of service he has provided from the very start. He has been extremely helpful and professional throughout the process, so much so that we would definitely recommend Foxtons to anyone trying to find/buy a new property. Thanks to you also for all of your help. Jennifer

85. I just wanted to congratulate you for an absolutely amazing website. I'm considering moving to London from Singapore and have spent hours on your site - it contains every piece of information I need to choose a property and area in London. It's the best real estate site I've come across anywhere in the world! Well done. I was just compelled to email and tell you. If I choose to move with my company to London, I'll be contacting Foxtons first. Mr Gilmore

86. After trialing a number of other estate agencies and being generally underwhelmed, James was a refreshing change. He is personable, knowledgeable and consultative. He showed us 4 houses, the fourth was absolutely perfect but outside of our price range. James however successfully brokered a deal and made sure the resulting process ran smoothly. We moved in on Friday and couldn't be happier. I wouldn't hesitate to recommend James to anyone looking to buy in the Clapham area. Luke

87. I just wanted to say thank you to Foxtons for handling the sale of my property. Over the year I dealt with a few of your team. However it was Nicholas who found me the ideal buyer and completed the deal. I was extremely impressed with his understanding, efficiency and professionalism. As a result I would certainly recommend Foxtons to anyone in the future. My I take this opportunity to wish Foxtons continued success. Deborah Hughes

88. Thank you very much. I don't know if you (Foxtons) make use of 'testimonials', but I would certainly be happy to confirm that you have, at every point in this exercise, been helpful, efficient, quick to answer all questions, speedy to respond to telephone calls and e-mails, and in every way professional. At all times I have been kept fully informed. Although the purchase has taken longer than the vendor, you and I had hoped, you have remained patient and done what you could to push solicitors, agents and the freeholder to allow us to conclude. Thank you again, and best regards Peter Haig

89. I would just like to take this opportunity to thank you for the fantastic service I received from Foxtons. As you are aware, I had previously marketed the flat with a different agency. The flat was on the market for 4 months, during which time we received no offers and were advised a number of times to reduce the asking price. Even with an asking price well below what would we have been happy with, we received no offers and eventually took the flat off the market. I was a little apprehensive about using Foxtons initially, due to the higher rates of commission. Being overseas on the other side of the world, I was also concerned about how much contact I might get from an agent. However, I guess you get what you pay for. You provided a realistic asking price for the property (above where we had previously marketed it) and worked hard to achieve a fantastic offer very near the asking price, within a week of the flat being on the market. The sale has gone smoothly and I am delighted with the outcome. I would not hesitate to recommend you to others looking to sell property. Sarah Townsend

90. I wanted to get in touch with you to deliver some positive feedback regarding one of your Sales Negotiators, Shanade. We are currently looking to purchase a property in the Ealing/Chiswick areas and have been assisted by Shanade within the Chiswick locality. She has taken time to understand our requirements and is very proactive in suggesting potential properties for us to view which I am sure will pay dividends when a suitable property is found. She has built excellent rapport with myself and my husband to the extent that locating viewing suitable properties has become less of a chore.

    In my opinion Shanade is demonstrating all the correct behaviours that will help Foxton's differentiate yourselves from your competitors. Mrs Passarelli

91. I just wanted to give praise where praise is due. I registered many years ago with a view to selling my property. Maria from your Docklands Branch has been assigned with the case and has been amazing, her persistence has been amazing, in a good way, she is never too pushy and disappointed to hear that we are not looking to move, yet she systematically diarises to call back in 3-6 months. No wonder you are the market leader, I never heard back from any of the other agents that valued the property at the time. Anyway well done Maria, thanks very much! Oliver

92. It was a pleasure working with you. The incredible effort you put into selling our flat was greatly appreciated. Your dedication and determination were noted by ourselves, our lawyer and the management company. I wouldn't hesitate to recommend Foxtons in the future. Thank you again, Shauna

93. I just wanted to let you know how fantastic Jonathon has been. My fiancee and I have just gone under offer through another agent but we were really impressed by Jonathon - in fact he was probably the best individual we have dealt with over the last 4 months - and we've met just about every agent in Clapham! We found him to be really straight talking and reliable. So thank you. Charlotte

94. I would simply like to say that the service given by Ian has been exceptional. He is the best estate agent I have ever dealt with in 30 years. He was realistic about the price, handled complex cultural demands with sensitivity and aplomb, but most importantly, was always available and responsive, keeping me informed and feeling in control. This was all against a background of my paying 0% commission. Despite my already having a loyalty to your organisation from the past, I have and will continue to recommend you based on the experience I have had with Ian.

    I should add that this is completely unsolicited and only a reflection of how much he has calmed a usually very stressful situation. Chris D

95. Hello, I just wanted to give some positive feedback about one of the agents I worked with. Victoria, one of the lettings agents in the East Dulwich office went out of her way to help my friend and I find a flat to rent. She was so helpful, found us great places to view and had loads of useful area knowledge. We really appreciated everything she did for us, and we thought that we should tell you how great we thought she was. We dealt with a lot of agents and experienced a lot of negatives, no one calling back or being completely unfamiliar with the property or area. Victoria was by far the best! Molly

96. A massive congratulations, and thanks for doing a top quality job on selling my property soo quickly. We are super impressed, and have told all of our neighbors what a great job Foxtons have done. I will also give your details to a neighbor who has an identical property and are selling next year. Nils Mathias Nessim DIP. PFS

97. I just wanted to drop you a quick note to complement Shanade. Over the past few months I have dealt with lots of estate agents and Shanade was by far the most professional and courteous. Unfortunately I was unable to complete with the properties she helped me with, but this was totally out of her control. If anything Shanade went well beyond her duties in regards to negotiations with vendors and showing me so many properties, often quite late in the evenings. She is a real credit to your branch and Foxtons as a company. I am sure she will go very far in the industry. David

98. I wanted to write to you to say how delightful and efficient Aleksa was to deal with. Estate agents and Foxtons get a really bad rap, as I am sure you know, but Aleksa was nothing like most agents. She was charming, said all the right things, and was a safe, mature and capable pair of hands to be in. She had actually worked really hard, gone through my whole file of what properties I had looked at over the years, knew what I was after, explained the investment property to me (not exactly what I was after, but an excellent investment, freehold, vacant and no chain on either side). She's an asset to your firm and to your new Marylebone branch. I am sorry in a way that you didn't make commission on the sale because of your special offer, but I hope you can give her a big bonus anyway! Thanks again for all your help. Anon.

99. I recently completed on my home. This is my first dealing with Foxtons and I have to say it has been a truly pleasant experience. Andrew was exceptional in arranging viewings, dealing with the seller and most importantly in co-ordinating with the solicitors. There is no doubt that his interest and intervention made this a very efficient process for me. Sameer

100. I found Eliza at Foxtons to be very helpful, professional and with great customer service skills. She provided me with the relevant information about this house and also discussed some other options that may be available to me. As a matter of fact, it is great to talk to someone (a proper Sales Negotiator) who knows what they are talking about, knows the local area very well and is passionate about what they do ... Great stuff indeed! Simon

101. I just wanted to say thank you on a personal note for your assistance in closing out our purchase. Your input and mediation in resolving the issues was very professional and fair and certainly helped close out a difficult transaction. Also, your contacts for building trades were invaluable - we used all (plumber, electrician & builder) in the first week to deal with the immediate issues and it was comforting to make the engagements with the confidence of your recommendations. There is still a lot more to do by way of renovation (in addition to the radiator issue !) but we all love our new home and there is evidence that the area is progressing up market and we are fairly confident that they have made a sound investment. Thanks again and our best wishes, Rob & Joan

102. I wanted to write to you and let you know about a truly exceptional member of the Foxtons team working in your new Marylebone office. His name is Ian and I can't praise him highly enough. He is totally professional, results-driven, proactive and reliable - a real asset to your business.

     I have just sold my flat in Marylebone with Foxtons and Ian was instrumental at every stage ensuring it all went ahead - way and above the call of duty. It dragged on for a couple of months and the exchange only happended due to his commitment, dedication and total optimism at all times - never losing faith when many, including myself, had given up.

     He is one of your next true leaders at Foxtons - displaying the assets, traits and attributes that your company's brand prides itself on.

     I'm a delighted customer and will continue to use and recommend Foxtons whenever I can. Jennifer

103. Firstly our thanks to you personally for your initial valuation of the property and advice. Further, we are grateful to you for listening to us when we had any concerns about the marketing/offers being made. We really felt that as clients - we were heard by you - and this is of course paramount.

     With regard to Seth's services: He has been totally efficient at all times. He has been incredibly professional at all times. He has always been exceptionally courteous. His communication has been outstanding - we always knew where we stood with appointments - with sensible and realistic time frames being given. In addition, he would always let us know if viewers were running late - aware that we had children and viewings were often at dinner times. Even after the offer was made - Seth stayed in touch with our elusive buyer - who caused us some stress with his lack of communication. Seth then kept us as updated as he could until matters reached conclusion.

     We would not hesitate to recommend Foxtons. The standard of service has been faultless. Ultimately - you sold our home in a very short space of time by marketing well and arranging numerous viewings. Mr and Mrs Overington

104. Apologies as we have been away but a belated thank you very much for selling our house. We are delighted, despite being the most cynical vendors, you were right and it did go through! Very impressed with the service and the speed of information, and I will be recommending you to my Chiswick friends. Catrin and Jonathan

105. We would like to thank you for your efforts and assistance with our purchase. Thank you for smooth and prompt procedure we went through. Now we can enjoy our first home. Aldona & Marek

106. My thanks are due to you, Christopher and others at Woking for achieving what other estate agencies failed to do. It might have taken 40 visits and follow ups to each but in the end Foxtons did it after it first went on the market with others in a different market. Phew! I will certainly use you again. Mr Combes

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