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What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

The most popular words from Foxtons feedback based on frequency used

Find out how much your home is worth or call 0800 369 8667 for more information

What our clients say...

  1. Adam and the Foxtons team were great. Not only did they link us up with Alexander Hall, who were also fantastic in getting us a value mortgage product but they did it in record time. We would wholeheartedly recommend Adam as he was a great agent who actually listened and is genuine. He took the time to make sure our purchase was going according to plan and was always eager to help. We will be looking to use Adam when we sell now that we have bought our first flat

    5

  2. Before I placed the property on the market I had 4 different agents around the Guildford area give me different points of views, sales ideas, pricing etc
    Michael was the agent that approached me from Foxtons. From the start he was very professional, he showed fantastic enthusiasm and great excitement of the opportunity to potentially take the property to market.
    He explained his techniques, discussed the team and resources he would have working with him, he became very excited about the possibilities.
    Due to my change in circumstances and the need of a very quick sale I decided to take the risk, to pay the higher rates and go with multiple agents.
    Micheal had won me over, I had given in and decided to give him the opportunity he wanted. I however did explain to Michael that he was going against a number of other agents, to which they could sell at a lower price then he could, he needed to sell at a higher price to justify his rates.......
    I had constant phone calls from Michael and his team in regards to viewings, they were all very active!
    With my great surprise Micheal had found a cash buyer....... He also had them in agreement to make a very quick purchase, to exchange asap.
    I had a guideline of dates I needed to have exchanged and completed by, which Michael made possible without hesitation. They soon become the perfect buyers!!
    Throughout the process Michael did not once drop the ball, he stayed on top of everything, dealt with any issues superbly and always pushed with the end goal of dates in mind!
    From day one Michael promised a lot of things, showed great enthusiasm, commitment, always with success and vision on his mind.... He delivered every single one!
    In summary, Michael has single handily changed my opinion of Foxtons, showed me how estate agents should act and how they can deliver!

  3. Jodie is THE person to ask if you are looking to buy in the area, she is so lovely first of all, caring , honest and extremely knowledgeable about the local area, and an absolute pleasure to communicate with.

    5

  4. I would like to say a big thank you to Billy for the great services provided. I have had experienced some painful stories in my house hunting and when I come across Billy, I found him very understanding and appreciative of my situation and efficient and effective in his dealing with finding the right properties for me. He ensured the properties he offered for viewing suited my criteria and always taken into account what matters to me the most. Thank you Billy.

    5

  5. In my dealings with Foxtons I was looked after by Sonya at the St John's Wood branch. She was an excellent professional Estate agent and it was a pleasure doing business with her.

    5

  6. I just wanted to mention how helpful and lovely Stephanie has been throughout my purchasing process. Stephanie made me very at ease and was very switched on to my needs and requirements. She really focused on what I was after and didn't show me random stock - which can be very annoying from a purchaser point of view. Stephanie is a great addition to your team and I know she's got a glowing career ahead of her.

  7. I would like to say a massive thank you to Vicci from the Greenwich branch. She was fantastic. She went above and beyond what I expected. She showed me a range of flats to gauge my interest and took a genuine interest in my needs without ever being pushy which I had experienced with another estate agent. During the sale of my flat there were some hiccups and I am very appreciative that Vicci was easy to contact, prompt to reply and very approachable. Thank you for making my first flat purchase as stress free as possible :-)

    5

  8. Hello, I have been looking for a property to buy in London and I have been in touch with one of your colleagues called Kristina. She has been of a huge help with a great service, I want to thank her for an amazing customer approach. Also I was in touch with Ronald and Gary and they were both very professional. Many thanks

    5

  9. Thank you Michael and Christopher for your very good services on the selling of my flat. You kept me informed through all the processes from the viewings through to the sale. You offered helpful and constructive advice when needed. It was painful but ultimately successful !

    5

  10. Just exchanged on my purchase through Foxtons Marylebone and couldn't let the moment pass without commenting on how wonderful it has been to work with Jack. He has been thoroughly professional and helpful. He always keeps me up to date on progress, replies instantly when I contact him and is generally an all round nice guy. I would recommend him to anyone looking to buy in the area. ...roll-on completion!

    5

  11. Very good in person, very professional and Honest!

    5

  12. My partner and I have been looking for an apartment for a very long time and have met COUNTLESS agents. Stephanie was by far the most professional, friendly and competent agent we have dealt with in this time and would strongly recommend her to any of our friends or family that are looking to buy.

    5

  13. We were looking to buy a two bedroom flat in Harrow . Andra from Foxtons was very proactive in referring us to all properties in the area. We would like to take the opportunity to thank her for the excellent job she did. The honesty, professionalism & advice you gave us was greatly appreciated. Thanks again

    5

  14. My wife and I had such a great experience with Foxtons, we were first time buyers and Keri in particular was such an amazing estate agent. Very professional, very friendly and extremely helpful. She listened to what our needs were and really guided us in the right direction. She always had us in mind when she found certain properties and her communication was great, we were always very well informed!

    5

  15. Thank you to Foxtons, Croydon - from start to finish the service was very professional, with good feedback along the way, not to mention the quickness of the sale from start to finish so the experience was not as stressful as I had anticipated.

    5

  16. It's always nice to deal with an agency who is not just professional but has really good levels of customer service.

    4

  17. Lorraine did an incredible job. We viewed about 15-20 properties with different agencies the last 5 days and no estate agent has been as friendly and professional as Lorraine was. Her advice was always very honest and straight forward. We will put an offer on one of the Foxtons properties and Lorraine was one of the reasons for us to put this property as our No1 priority. It just makes such a big difference if you feel like the agent is a nice person.

    5

  18. Robert and his team were very pleasant, professional and on top of the situation throughout the marketing and selling process. I was given regular updates, encouragement when the buyers were slow. Finally, I was pleasantly surprised to receive a thank you card on completion Arr! Thanks Robert. You are a super star.

    5

  19. The team at Foxtons were absolutely fantastic from the start to the end. The staff were both approachable and very knowledgeable. No question was ever too much. My process from making an offer to completion was very fast and smooth. I was involved at every stage. Would definitely recommend Foxtons to anyone.

    5

  20. I just wanted to write to say how impressed I was with the help, guidance and level of service that I received from Andra at the Harrow branch. I have to say that until now, my previous experience with Estate Agents had been pretty poor which put me off my property search for a long time. Andra has completely changed my mind and I will definitely be recommending Foxtons and in particular Andra to my family and friends for their future purchases.

    5

  21. James did a completely brilliant job for us, and I recommended him to someone else straight away. He has since found them a buyer, too. I would sell through James again without hesitation. When we first met, I was impressed by the sheer depth of knowledge and understanding that James had of the house market and specifically in central London. He had to mind so many recent sales, house sizes and prices, that it deepened our discussion and our understanding of expectations. James gave us plenty of time to talk about Foxton's offer, and proposed a higher price for our flat than we dreamed of getting. A buyer offered the asking price within a fortnight. When there was some delay on the buyer's side, James kept on the case and kept us informed. He was exemplary. Foxton's charge a higher % fee, but I consider the service we had was way beyond expectations. In addition to our praise for James, we found his colleagues who brought people to the flat were both professional and friendly.

    5

  22. Sebastian was amazing. I would be very proud to have someone like this working for me. He is personable, efficient, good sense of humour and seems to genuinely care about the job in question. Legend. Thanks a lot.

  23. James did a completely brilliant job for us, and I recommended him to someone else straight away. He has since found them a buyer, too. I would sell through James again without hesitation. When we first met, I was impressed by the sheer depth of knowledge and understanding that James had of the house market and specifically in central London. He had to mind so many recent sales, house sizes and prices, that it deepened our discussion and our understanding of expectations. James gave us plenty of time to talk about Foxtons' offer, and proposed a higher price for our flat than we dreamed of getting. A buyer offered the asking price within a fortnight. When there was some delay on the buyer's side, James kept on the case and kept us informed. He was exemplary. Foxtons charge a higher % fee, but I consider the service we had was way beyond expectations. In addition to our praise for James, we found his colleagues who brought people to the flat were both professional and friendly.

    5

  24. Thank you very much for your work selling my flat... You are a beautiful bunch of young people, hard workers and very classic and smart. Thank you for your professionalism Love FOXTONS especially Temple Fortune

  25. I am very happy with the service and assistance Nicholas has offered me through the purchasing process . During our viewings he was very helpful, patient, well informed about the property and provided us all the necessary time to view the place . Price negotiating process went very smooth and quick . I do not like when agents try to push and create unrealistic interest to the property to speed my decision making, so Nicholas did none of that, and he was very polite and professional.

    5

  26. I found Michael to a calm, patient, charming and diligent agent to deal with; I'd recommend him. My husband and I also always enjoyed dealing with Harvey, whom we both considered to be very knowledgeable about the Chiswick area and always fun to speak with. Both of the above are hugely hardworking.

  27. Foxtons has been highly professional, rapid and has given credible and useful advice. Staff were quick to give feedback in a structured way following viewings. Engagement from potential buyers has been handled quickly and I've felt informed throughout the process. I would highly recommend Foxtons to others seeking to sell a property - the team worked extremely well on my behalf and took care of all viewings ushering the sale of my flat to a close in good time.

    5

  28. Chris showed us the house for the first time last September and was so patient and helpful. We finally completed on May 26th and I would like to thank him for all his hard work, we are delighted to be moving - thank you Foxtons and Chris.

  29. I am selling my London apartment through your St John's Wood office and am abroad. I needed a small task to be carried out in my apartment and asked Max if he would mind doing it when he was doing his next viewing, and he was more than happy to oblige. He went out of his way and beyond the call of duty to make my life easier. Much appreciated.

  30. We found Sarah to be having an outstanding knowledge of the property markets and properties. I have no hesitation in recommending Sarah a promotion with immediate effect. Thank You

  31. Emma did an amazing job project managing a long chain we ended up in. Emma kept us informed and she ensured that our deal went through. She was pivotal to us (and all others in the chain) successfully purchasing the properties we had set our hearts on. She saved us money and more importantly further frustrations with further delays. My partner and I are very grateful to her - Thank you Emma for all your efforts.

    5

  32. I have had various conversations with Mark in recent months and of all the agents we have dealt with during our property search, he is by far the best one re: communication. His telephone manner and his proactive calling are both impressive.

    5

  33. It was indeed a good experience dealing with the Foxtons team. I found the sale process to be smooth and the team's conduct very professional. They were prompt in attending to matters throughout. Thanks again Foxtons.

    5

  34. Thank you so much for your efforts. Communication between Natalie and her team and myself was brilliant. Always called back when they said they would. Natalie and her team were very professional. I wish Natalie and her team all the best for the future.

    5

  35. I was extremely impressed with Lauren's professionalism from the moment I made my first appointment with her to view properties. There were several I hoped to view and she went way above and beyond to make it possible. She was able to answer any question I had about each of the properties we viewed and was always honest and transparent. She also knew the areas where the properties were and would add a little history or unique antidote to make me feel more connected to the location. After our viewings, she always sent an email with further information pertaining to the properties I was most interested in which I found very helpful. She was extremely personable and able to quickly learn what kind of property my husband and I were looking for. In our house-search, we worked with estate agents from several agencies and Lauren was by far our favourite to work with. She deserves every possible good thing for the integrity she brings to her work and for how hard she works! ! Thank you very much, Lauren!

    5

  36. I have never met a more enthusiastic and helpful agent - Lucy was fantastic from start to finish. She got exactly what we were looking for and I could not recommend her and the Balham office more highly. She went above and beyond what was expected and it was so nice to always have a chirpy voice at the end of the phone and a smiley face on arrival at a property. I would recommend her in a heart beat!

    5

  37. Tom has listened to my requirements and shown only appropriate properties. He has been attentive without making me feel pressured or forgotten and has generally been an absolute pleasure to deal with.

    5

  38. Good professional service all round, knowledgeable on the local area, good customer focus. Foxtons took the time to understand our needs and advise on the best cause of action.

  39. Excellent communication throughout the transaction. Kept me informed and liaised really well with all parties to conclude my sale at its earliest opportunity.

    5

  40. Just wanted to say thanks very much for all the help that Tasmin gave me. She inherited my case from other agents, and she was really proactive and persistent in chasing the (difficult) buyers' solicitors down and making sure everything was squared away. Excellent and empathic communication throughout which I think also helps to make the difference. Very grateful and thank you once again!

  41. I have just completed on a property purchase in Croydon and would like to THANK Oscar and Simon for their great assistance and patience throughout this transaction. From start to completion they were extremely professional and consistently provided updates and chased all parties where required to push through the purchase. I will certainly recommend friends and family to use the services provided by Foxtons in Croydon. For the great service provided, a 5 STAR rating is well deserved.

    5

  42. Akua has been a pleasure to deal with. As soon as I met her I had a good feeling about her. She immediately understood what we were looking for and we put an offer (which was accepted) on the first house she showed us! I felt she was listening and aware of our needs. She never came across as pushy and was very good at keeping us informed throughout the process.

    5

  43. Shelley has been brilliant throughout the whole process and is a genuinely nice person and easy to do business with. Natalie has been super and kept us informed all the way through.

    5

  44. I recently sold my flat through this office. All their staff were always polite, courteous and helpful. Joseph and Yasmin in particular helped to push the sale through and were always very quick to respond to all communications. Everything went smoothly and as a bonus they achieved above asking price for us on our property! I recommend them.

    5

  45. We have been lucky enough to have Andy as our sellers agent. He has been fantastic through what has turned out to be a complex, stressful and lengthy process. Andy has consistently been the steady voice of experience, knowledge and professionalism and we would highly recommend him. Thanks Andy!

    5

  46. I am dealing with Hexin who has been extremely proactive in recommending properties that suit my requirements as soon as they come to market. She ensures that the properties meet my basic requirements. Hexin is very personable and I very much appreciate her help.

    5

  47. Hello Foxtons! We just moved into our lovely flat in Hampstead and wanted to take the time to tell you how wonderful Ziad was to us. From the moment we met him in your Hampstead office, my husband and I felt we were in very capable hands. He was considerate, knowledgeable and personable. Even now, when we pass him on the streets of Hampstead as he is showing another customer a prospective property, he has his trademark genuine smile and the warmest of hellos to extend to us. We will certainly keep Foxtons in mind for our future real estate needs because Ziad and all of his colleagues at the Hampstead office were nothing but lovely to work with. Thank you for the great service!

    5

  48. Over the last few months I have dealt with around 8 different estate agents and over 20 different agents/negotiators. I have met some extremely poor agents and also some very good ones and Akua was by far one of the best I dealt with during that time. She was both professional and personable from start to finish, very good knowledge on the whole house buying process and importantly I was always able to contact her. Also Akua never gave the impression she was trying to ‘close’ me when discussing offers or showing me around properties; I am always am extremely cautious and much less likely to commit when I feel I am trying to be sold something. Overall great job and a positive Foxton’s experience from me!

    5

  49. Harriet has been highly innovative in her approach, suggesting a wealth of ideas to help with finding my first home. Despite my search being put on hold several times, she has been tireless to stay in touch with me, keep me updated with the market, and has shown me a vast range of properties – Even meeting me on her days off! While being professional, Harriet is bubbly and friendly, and I always feel welcome to call, or drop in, on properties of interest. A great ambassador for Foxtons, she will go far!

    5

  50. My partner and I have been extremely impressed with the level of service provided by Kelly , our contact at Foxtons. She has been extremely efficient, helpful and pro-active, and has helped us immensely through the whole process of buying our first home. We are very grateful!

    5

Please let us know about your experience with Foxtons.

Call 0800 369 8667 for further information about selling your home, or to find out how much your property is worth

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