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What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

The most popular words from Foxtons feedback based on frequency used

Find out how much your home is worth or call 0800 369 8667 for more information

What our clients say...

  1. A big Thank you to Eloise and the Greenwich Foxtons team. Eloise understood my property requirements instantly which meant that I found my dream home immediately (on my first viewing!). Unfortunately, due to circumstances beyond our control my property purchase took much longer than expected but Eloise was always there, calming and reassuring. It was great to know that my queries would be responded to immediately....well done, the best estate agent experience ever( and after 54 years on this planet, I've had a few!).

    5

  2. Nyan was consistently responsive and helpful. He understood what I was looking for and did not waste time with unsuitable properties. He was also a good interlocutor in the negotiations with the vendor.

    5

  3. Continued, and excellent service from Foxtons in Surbiton. Greg, the manager, called today to follow up on my sale to see how things are progressing for me now that I've moved. He didn't have to, but it was a thoughtful gesture that I do appreciate.

    5

  4. We just completed our flat sale. We are so happy with the service we got. James was fantastic! He kept us updated on all the details and replied e-mails quickly. We really appreciate all the extras James did for us. We live abroad and James made this process go so smooth. Thank you so much Foxtons.

    5

  5. I want to specifically commend the efforts of Thomas and his team in the Pinner office. On Friday we completed the purchase of our first flat after a 9 month purchase process! Throughout the process Thomas was excellent with the vendors, keeping them calm, rational and focused. He was a great problem solver- picking up the phone and speaking to various parties to move things forward. He was pragmatic, proactive and polite. He kept us in the loop as soon as things developed- I usually heard what was happening from him before the solicitor! I am certain that without Thomas and his team's efforts the purchase would have fallen through, Foxtons have been the one good example of customer service in our purchase process. Thomas went well beyond our expectations and he is a valuable asset to Foxtons.

    5

  6. Adam and the Foxtons team were great. Not only did they link us up with Alexander Hall, who were also fantastic in getting us a value mortgage product but they did it in record time. We would wholeheartedly recommend Adam as he was a great agent who actually listened and is genuine. He took the time to make sure our purchase was going according to plan and was always eager to help. We will be looking to use Adam when we sell now that we have bought our first flat

    5

  7. I had the a great experience with foxtons. Cameron from the Putney office was absolutely amazing. He went out of his way to find properties for me to view and never lost his drive every time I did not take up one. I was amazed at how committed he was when he even stretched his coverage and took me to viewings outside of the Putney area into Kingston, New Malden etc. He called very often too which was great.

    4

  8. We viewed some properties with Billy last night and wanted to write and say how impressed we were by his polite, purposeful and highly professional approach. He really made a trip to the area worthwhile and informative.

  9. It was a pleasure dealing with Foxtons, their professionalism and knowledge of the market was very high. I would use their services again and recommend to my friends.

    5

  10. My son is a first time buyer and we have viewed 26 flats and one house in SE London. Out of all the Estate Agents we have had viewings with, we found Lucy from Foxtons Balham the best. She knew the property market in London extremely well and was very helpful in giving us information and advice on purchasing a flat.

    5

  11. I would like to say I have been impressed with Foxtons on-line & the organisational structure. I get your staff are professional and well trained. I particularly want to draw your attention to one member of staff at the Angel, Islington branch an Italian chap called Beni. Beni was all that you would want from one of your negotiators; polite, friendly, super helpful and absolutely got the brief. He stood out from the rest. Thank you again for your support in this search. It did not happen with you this time, but rest assured you will be the first I come back to & will definitely recommend.

    4

  12. We went to visit several flats in the Pimlico area with Isabel and she was incredibly thoughtful and pleasant to work with. She didn't apply any pressure on us as we were looking, and we were impressed by how candid and straightforward she was. We had an extremely long and complicated purchasing process, but Isabel was always on top of it, ensuring that everything was moving along as fast as it possibly could. She's been helpful even after the sale, helping us with documentation for a parking permit, for example. We are so grateful that Isabel was available to help us through this process, and will definitely recommend her services to anyone else.

    5

  13. Very happy with the teams effort to sell my apartment. A great price was reached in relatively good time. Helping to get the flat exchanged prior to the referendum was a great result: Credit to Clodagh and David. Look forward to coming back to Foxtons to sell the next one.

    5

  14. Many thanks to Sarah and Pa for the fantastic help they have provided in marketing our Blackheath property and taking it up to exchange today. The property is much loved by us and I felt from the start that Sarah would be able to convey the unique qualities we feel belong to this period property. The negotiation was carried out in a highly professional and efficient manner throughout. The team were also able to incorporated a great deal of knowledge about the locality to a buyer coming from another part of London.

    5

  15. Would recommend to anyone. Kelsey - you've been a star! - Thank you for your help during my purchase. The whole team, headed by Alice, are all extremely professional.

    5

  16. We worked with Simon and Bethany from the Croydon branch and we cannot fault the experience. Simon had been in contact with us for several months before we signed up with Foxtons: we initially used a different agent who we had an awful experience with, however Simon's continued contact with us despite that, his professionalism and knowledge and non judgemental attitude made us decide to use Foxtons. Once signed up with them the process moved very quickly, they were in regular contact with us and receiving texts about viewings was so handy. They secured the best price for our house, one we didn't think we'd achieve, and throughout the sale kept us updated. Even since moving they have responded promptly to any enquiries we have had. Initially we thought the fees were quite high, however now there is no doubt it was worth every penny.

    5

  17. My wife & I recently purchased our first home through Foxtons - Ruislip and this was our first experience with Foxtons. We must say that we left the Ruislip office having collected the keys to our future home with a very positive view of the brand and their people and this is purely down to Suj & Weronika who dealt with our purchase end to end which generally went through smoothly. Suj & Weronika are both consummate professionals and we cannot emphasis enough what an asset they are to your company. Although they were acting for the vendor as their client, we felt they had our best interests at heart as well and were always contactable and prompt on follow up. We did not once have to chase Suj and we would always had an update by end of day. It was truly a pleasure working with Suj & Weronika who as the front line of Foxtons - Ruislip are great ambassadors for the office and Foxtons' brand

    4

  18. Before I placed the property on the market I had 4 different agents around the Guildford area give me different points of views, sales ideas, pricing etc
    Michael was the agent that approached me from Foxtons. From the start he was very professional, he showed fantastic enthusiasm and great excitement of the opportunity to potentially take the property to market.
    He explained his techniques, discussed the team and resources he would have working with him, he became very excited about the possibilities.
    Due to my change in circumstances and the need of a very quick sale I decided to take the risk, to pay the higher rates and go with multiple agents.
    Micheal had won me over, I had given in and decided to give him the opportunity he wanted. I however did explain to Michael that he was going against a number of other agents, to which they could sell at a lower price then he could, he needed to sell at a higher price to justify his rates.......
    I had constant phone calls from Michael and his team in regards to viewings, they were all very active!
    With my great surprise Micheal had found a cash buyer....... He also had them in agreement to make a very quick purchase, to exchange asap.
    I had a guideline of dates I needed to have exchanged and completed by, which Michael made possible without hesitation. They soon become the perfect buyers!!
    Throughout the process Michael did not once drop the ball, he stayed on top of everything, dealt with any issues superbly and always pushed with the end goal of dates in mind!
    From day one Michael promised a lot of things, showed great enthusiasm, commitment, always with success and vision on his mind.... He delivered every single one!
    In summary, Michael has single handily changed my opinion of Foxtons, showed me how estate agents should act and how they can deliver!

  19. I had a really positive experience with Foxtons. They were professional and responsive and communicative. They showed me properties within my budgets and gave me the all the information that I needed in order to make my decision.

    5

  20. Foxtons helped me to sell my property, my HOME of many years. They understood the emotional attachment as well the practical reasons for selling. Even after a couple of setbacks , everyone at Foxtons stayed enthusiastic and interested. Thank you so much for your help and commitment!

    5

  21. I recently returned from London with a view to buying a flat. I would like you to recognise the efforts of the following three staff who have been so helpful, enthusiastic and really tried their best. A great advert for your co. in these difficult times. Vicky in Earls Court, Max in St Johns Wood and Sally in Notting Hill. Thank you

  22. We dealt with Kevin during our house purchase and found him to be extraordinarily helpful and not at all pushy, as some agents can be. He was quick to react to our queries and provided good, pragmatic advice.

    5

  23. With my Croydon transaction smoothly finished, I would like to show my sincere appreciation to your professional services. I am also thankful to your patience and passion during the whole process, especially when I was experiencing foot surgery and delayed email response. Your market sensitivity and solid customer relationship also impressed me. I 'm very grateful for your help and I will continuously recommend Foxtons' services.

    5

  24. We are very pleased with the excellent service and advice offered by Foxtons during our recent purchase of a property. Being the first time buyer, the decision making process was challenging. However, Foxtons' Team helped us through the entire process successfully. A big Thank You to Dhrumil who acted as our negotiator.

    4

  25. Jodie is THE person to ask if you are looking to buy in the area, she is so lovely first of all, caring , honest and extremely knowledgeable about the local area, and an absolute pleasure to communicate with.

    5

  26. I would like to say a big thank you to Billy for the great services provided. I have had experienced some painful stories in my house hunting and when I come across Billy, I found him very understanding and appreciative of my situation and efficient and effective in his dealing with finding the right properties for me. He ensured the properties he offered for viewing suited my criteria and always taken into account what matters to me the most. Thank you Billy.

    5

  27. In my dealings with Foxtons I was looked after by Sonya at the St John's Wood branch. She was an excellent professional Estate agent and it was a pleasure doing business with her.

    5

  28. I just wanted to mention how helpful and lovely Stephanie has been throughout my purchasing process. Stephanie made me very at ease and was very switched on to my needs and requirements. She really focused on what I was after and didn't show me random stock - which can be very annoying from a purchaser point of view. Stephanie is a great addition to your team and I know she's got a glowing career ahead of her.

  29. I would like to say a massive thank you to Vicci from the Greenwich branch. She was fantastic. She went above and beyond what I expected. She showed me a range of flats to gauge my interest and took a genuine interest in my needs without ever being pushy which I had experienced with another estate agent. During the sale of my flat there were some hiccups and I am very appreciative that Vicci was easy to contact, prompt to reply and very approachable. Thank you for making my first flat purchase as stress free as possible :-)

    5

  30. Hello, I have been looking for a property to buy in London and I have been in touch with one of your colleagues called Kristina. She has been of a huge help with a great service, I want to thank her for an amazing customer approach. Also I was in touch with Ronald and Gary and they were both very professional. Many thanks

    5

  31. Thank you Michael and Christopher for your very good services on the selling of my flat. You kept me informed through all the processes from the viewings through to the sale. You offered helpful and constructive advice when needed. It was painful but ultimately successful !

    5

  32. Just exchanged on my purchase through Foxtons Marylebone and couldn't let the moment pass without commenting on how wonderful it has been to work with Jack. He has been thoroughly professional and helpful. He always keeps me up to date on progress, replies instantly when I contact him and is generally an all round nice guy. I would recommend him to anyone looking to buy in the area. ...roll-on completion!

    5

  33. Very good in person, very professional and Honest!

    5

  34. My partner and I have been looking for an apartment for a very long time and have met COUNTLESS agents. Stephanie was by far the most professional, friendly and competent agent we have dealt with in this time and would strongly recommend her to any of our friends or family that are looking to buy.

    5

  35. We were looking to buy a two bedroom flat in Harrow . Andra from Foxtons was very proactive in referring us to all properties in the area. We would like to take the opportunity to thank her for the excellent job she did. The honesty, professionalism & advice you gave us was greatly appreciated. Thanks again

    5

  36. My wife and I had such a great experience with Foxtons, we were first time buyers and Keri in particular was such an amazing estate agent. Very professional, very friendly and extremely helpful. She listened to what our needs were and really guided us in the right direction. She always had us in mind when she found certain properties and her communication was great, we were always very well informed!

    5

  37. Thank you to Foxtons, Croydon - from start to finish the service was very professional, with good feedback along the way, not to mention the quickness of the sale from start to finish so the experience was not as stressful as I had anticipated.

    5

  38. It's always nice to deal with an agency who is not just professional but has really good levels of customer service.

    4

  39. Lorraine did an incredible job. We viewed about 15-20 properties with different agencies the last 5 days and no estate agent has been as friendly and professional as Lorraine was. Her advice was always very honest and straight forward. We will put an offer on one of the Foxtons properties and Lorraine was one of the reasons for us to put this property as our No1 priority. It just makes such a big difference if you feel like the agent is a nice person.

    5

  40. Robert and his team were very pleasant, professional and on top of the situation throughout the marketing and selling process. I was given regular updates, encouragement when the buyers were slow. Finally, I was pleasantly surprised to receive a thank you card on completion Arr! Thanks Robert. You are a super star.

    5

  41. The team at Foxtons were absolutely fantastic from the start to the end. The staff were both approachable and very knowledgeable. No question was ever too much. My process from making an offer to completion was very fast and smooth. I was involved at every stage. Would definitely recommend Foxtons to anyone.

    5

  42. I just wanted to write to say how impressed I was with the help, guidance and level of service that I received from Andra at the Harrow branch. I have to say that until now, my previous experience with Estate Agents had been pretty poor which put me off my property search for a long time. Andra has completely changed my mind and I will definitely be recommending Foxtons and in particular Andra to my family and friends for their future purchases.

    5

  43. James did a completely brilliant job for us, and I recommended him to someone else straight away. He has since found them a buyer, too. I would sell through James again without hesitation. When we first met, I was impressed by the sheer depth of knowledge and understanding that James had of the house market and specifically in central London. He had to mind so many recent sales, house sizes and prices, that it deepened our discussion and our understanding of expectations. James gave us plenty of time to talk about Foxton's offer, and proposed a higher price for our flat than we dreamed of getting. A buyer offered the asking price within a fortnight. When there was some delay on the buyer's side, James kept on the case and kept us informed. He was exemplary. Foxton's charge a higher % fee, but I consider the service we had was way beyond expectations. In addition to our praise for James, we found his colleagues who brought people to the flat were both professional and friendly.

    5

  44. Sebastian was amazing. I would be very proud to have someone like this working for me. He is personable, efficient, good sense of humour and seems to genuinely care about the job in question. Legend. Thanks a lot.

  45. James did a completely brilliant job for us, and I recommended him to someone else straight away. He has since found them a buyer, too. I would sell through James again without hesitation. When we first met, I was impressed by the sheer depth of knowledge and understanding that James had of the house market and specifically in central London. He had to mind so many recent sales, house sizes and prices, that it deepened our discussion and our understanding of expectations. James gave us plenty of time to talk about Foxtons' offer, and proposed a higher price for our flat than we dreamed of getting. A buyer offered the asking price within a fortnight. When there was some delay on the buyer's side, James kept on the case and kept us informed. He was exemplary. Foxtons charge a higher % fee, but I consider the service we had was way beyond expectations. In addition to our praise for James, we found his colleagues who brought people to the flat were both professional and friendly.

    5

  46. Thank you very much for your work selling my flat... You are a beautiful bunch of young people, hard workers and very classic and smart. Thank you for your professionalism Love FOXTONS especially Temple Fortune

  47. I am very happy with the service and assistance Nicholas has offered me through the purchasing process . During our viewings he was very helpful, patient, well informed about the property and provided us all the necessary time to view the place . Price negotiating process went very smooth and quick . I do not like when agents try to push and create unrealistic interest to the property to speed my decision making, so Nicholas did none of that, and he was very polite and professional.

    5

  48. I found Michael to a calm, patient, charming and diligent agent to deal with; I'd recommend him. My husband and I also always enjoyed dealing with Harvey, whom we both considered to be very knowledgeable about the Chiswick area and always fun to speak with. Both of the above are hugely hardworking.

  49. Foxtons has been highly professional, rapid and has given credible and useful advice. Staff were quick to give feedback in a structured way following viewings. Engagement from potential buyers has been handled quickly and I've felt informed throughout the process. I would highly recommend Foxtons to others seeking to sell a property - the team worked extremely well on my behalf and took care of all viewings ushering the sale of my flat to a close in good time.

    5

  50. Chris showed us the house for the first time last September and was so patient and helpful. We finally completed on May 26th and I would like to thank him for all his hard work, we are delighted to be moving - thank you Foxtons and Chris.

Please let us know about your experience with Foxtons.

Call 0800 369 8667 for further information about selling your home, or to find out how much your property is worth