With access to over 8,000 properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

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1. I wish to tell you that of the 7 agents I used to look for a house, Foxtons was by far the best. Unfortunately I did not purchase a property from you but when we sell next year I will use your company because of your very hard working staff. Thank you. Robert
2. Frighteningly good. Amazing website, and fantastic, friendly person I spoke to who projected enthusiasm and *concern* about finding me somewhere to live. I'm impressed. Theo
3. You have been the best agent I have met in my search. I have viewed properties with several other agents, and I have found you to be the most genuine, helpful, friendly and constructive. You have been a source of excellent information and advice, and have guided me through my search very well indeed. Mr Rogers
4. Just a big thank you to you for all your hard work on our behalf. I'm thinking about buying or leasing a flat in London and the Foxtons site is far and away the best of all the estate agent sites I have visited. In particular you provide much more information about each listing, which is enormously helpful to me. Mr Rast
5. Thank you so much for all of your help and support. I have an excellent impression of Foxtons because of people like you. Brandon
6. I just wanted to say a thank you to someone who works in your office, who showed me around houses in a very professional manner and took the time to understand what I wanted (something none of the other 12 agencies I signed up with did!). Although I have now put an offer in on a house via another agency, which has been accepted, out of all the estate agents I was registered with, you were by far the most professional and I'd certainly come back to Foxtons should I need to start looking at houses again. Debbie
7. Today, my property sold for the asking price. I would like to offer my sincere thanks and appreciation to the Foxtons team that helped to make this happen. As you know, it took a while and we had a few ups and downs in the process, but I am extremely happy with the outcome and the delays were worth it in the end.
   
   I know you guys take your fair share of criticism, especially in the media, but I would like to say that in all my interactions with Foxtons, you and your team have exhibited a very high standard of professionalism. You always gave me the clear impression that you were working hard for me. This was especially important to me, as I do not live in the UK and cannot be there to 'check up' on you. Despite our distance relationship, I always felt very positive about the energy that you were putting in for me.
   
   One last thing. I think it's fair to say that Foxtons has a reputation for suggesting fairly high selling prices. Other agents disparage Foxtons for this reason, arguing that you are just trying to impress sellers with inflated expectations. Here are the facts in my case: your suggested selling price was 50% higher than that suggested by my other local agent. In the end, it sold for 93% of your initial suggested marketing price, a full 40% higher than the other agent's price. I have no doubt that they could have sold it sooner, but that's not hard if you want to give it away. I am so glad that I engaged Foxtons in this case – had I not called you, I would be £200,000 poorer. So thank you all for your great service and you positive attitude, and don't take the criticism too seriously. You're doing a fantastic job. Paul
8. I have had my property on and off the market since 2004, with a prolonged spell in 2005, not with Foxtons. In March I decided to put the property back on the market with Foxtons because you had kept in touch with me, and other local agencies had not. You also offered a very honest assessment on value, and gave me the expectation of an offer very close to asking price.
   
   Before the marketing particulars had been released the property was under offer, thanks to the hard work of your team, and this is the main reason for my mail. You worked hard to get the asking price, which you achieved. More impressive though was your attention to detail once the offer had been accepted. This included regularly chasing solicitors, chasing me, and generally doing the behind the scenes work that enabled us to complete in a relatively short time period. You also texted me whilst on your vacation to congratulate me on exchanging. This was very well received.
   
   It really was excellent service, and I have since recommended Foxtons to a number of people. You far exceeded my expectations from an agent, and as a result has helped Foxtons grow further via word of mouth - perhaps the most important marketing tool an agency can have. Mr Cotton
9. I recently completed the sale of my house in Kingston via Foxtons. I am very rarely compelled to write letters when matters are finalised, unless I am particularly outraged or very impressed by the way in which things were handled. In this instance, I must write to say that I am very, very impressed with your staff at the Kingston office and the way in which they marketed, viewed and finally closed the sale of the property.
   
   I had put the property on for sale or to let with Foxtons Kingston in early May this year. Immediately they generated a huge amount of interest on both sides, and it got to the position where I had both a decent rental and excellent sale price on the table from them. With the confident advice of your team, I went with the sales offer and have just made over £100k profit on the house in 12 months! You can imagine my delight!
   
   I dealt at first with Leal who impressed me with his quiet confidence and professionalism, but the person who stood head and shoulders above the rest was Alex, who got the deal done through sheer confidence, professionalism and immense good humour. The deal looked very shaky indeed at times (it took 4 months to exchange), and Alex alone took his personal time to communicate with the entire chain and the solicitors, keeping everyone moving and motivated. I have no doubt at all that had Alex not put in the hours and kept everyone involved from losing the will to live over this, it would not have gone through. I am so impressed with Alex that I have just given him another property in East Twickenham to market for sale, and I would not consider going to another agent. I have been investing in property for 15 years and have dealt with most agents, including Hamptons. Alex is without doubt the best property sales negotiator that I have ever come across and I would consider him a huge asset to any company he represents. He was also able to handle my early Saturday morning ranting phone calls with calm, charm and unwavering confidence, even first thing in the morning! Can he get a gold star this week please? A very satisfied customer. Nicky Baker
10. I am writing to express my thanks to you and your team at Chiswick for their efforts in helping us secure the sale of our Chiswick flat and purchase of Riverview Grove. In particular our purchase was taxing and without your single minded determination I believe we would have given up the ghost. Your efforts really were, and continue to be, above and beyond the call.
    
    Sales people (and I am one) and Estate Agents in particular come in for a lot of stick. I can only say that your team were brilliant and recommend them to anyone looking to buy or sell in Chiswick. You really did go the extra mile with lazy lenders and incompetent surveyors and solicitors to make the sale(s) happen. Andy Knapp and Suzie Mead
11. I wanted to take the opportunity to thank you very much for your excellent support and guidance through our first house buying experience. As first time buyers when we came to register we were not quite sure what to expect and have received a first class service not only from Foxtons but you in particular. You have not only taken us to view potential property but considerably increased our knowledge along the way. Your no nonsense straight forward and open approach we feel has really contributed to what has been a really positive experience. If things don't work out for us we will be back intouch and will be recommending you to our friends who are also looking. Holly
12. I write in praise of the job Foxtons Kingston did with my property. You are without doubt the best estate agent I have dealt with. Having bought and sold seven properties over the past 5 years I have come in contact with a lot of estate agents and your team at Kingston is very good. You achieved the asking price quickly and efficiently, and your skill in valuing it was in stark contrast to other agents we tried in Surbiton.
    
    I know you are trying to establish yourselves in the locality and must come across a lot of negative comment, the source of which will be other agents who are trying to persuade your sellers not to use Foxtons. Tell your team to stay with it and don't give up. You offer the best service locally and I would have no hesitation in recommending you to anyone. Please use this as a testimonial to doubtful sellers. Keep up the good work. Stephane
13. In these ungrateful times that we all live in nowadays people are all too quick to complain when they have not had the service they expected. However you will be pleased to know that this is not one of those occasions. Your team have done extremely well and I am writing to let you know that credit should go to them as credit is certainly due. We had a difficult buyer but you overcame the difficulties. There are not many estate agents that would go out of their way and go to Lambeth planning to collect a LDCE certificate in order to clinch the sale - you were one of them. Polite and courteous at all times. Well done - an asset to your company. I have found my valuer to be a professional individual and a natural leader. I have to say that his valuations for the 3 properties were spot on. Initially I was not sure whether I should go with Foxtons in the light of some not very complimentary press. In the end I am glad I did as you did get me the best price. Mr Chouhan
14. Dear Sirs, we are writing this letter as a token of our appreciation for the services we received from your Balham branch and, specifically from the sales representative assigned to us. He helped us with our property search and, since the very first time we met him, he was extremely professional, kind and helpful: he would always return our calls/messages immediately and keep us constantly updated on any developments. This is not the first time we buy a property and in the past had quite negative experiences with other estate agents. On the other hand Foxtons was absolutely brilliant and made the whole process easy and stress-free. Thank you. Mr & Mrs Maniak
15. I thought I would just drop a quick note to let you know how pleased we were with your job. Indeed, you showed some true dedication, understanding, patience, and proactivity. You are a real leader. You are the only agent I met so far to really understand the words "customer service". Not to mention that we made you work long hours (we could only view places after 7pm), that we were real pains (not exactly knowing what we wanted, you helped us narrowing our search), that you always made things easier for us (searching according to our needs, commuting times, night buses and other "must have" we talked about), that he showed empathy an even entertained us with very interesting "small talks". Though, we eventually chose to live in a house rented by a friend (last minute opportunity), I have to say your help exceeded our expectations.
    
    I think what you did for us is extremely important, since it goes beyond the simple deal. Even though we did not close the deal (which we would have done for sure if this friend's house opportunity had not arised), his dedication is a great publicity to your company. And I will be more than happy to advise my friends to search with Foxtons.Keep up the good work! Thanks a lot! Frederic
16. I just wanted to thank you, and your team at Foxtons Wimbledon, for being so great in helping me with my search etc. I think some would classify it as a rarity (speaking in general terms about estate agents) but it has been a pleasure dealing with you and thank you - an altogether more refined and personal approach. Gillian
17. You have been a real help and support to me whilst trying to sell my flat. At times the sale got quite difficult and you were the go-between between me and the buyer. You did this very professionally and were incredibly patient with me. Ms Carrighan
18. I'm sure you're already aware of this ;o) but just wanted to say that you have such an impressive website. It's clear, quick, easy to use, and gives you all the info you would need before going to see a property. The provision of floor plans is especially useful. Other estate agents' sites pale in comparison... I only wanted to check how much my neighbour's flat was for sale at, but have been browsing for a while... Anon
19. Hi I just wanted to say how impressed my wife and I were with your staff at the Putney office in handling the sale of our house. They did an excellent job in obtaining the best price and progressing the sale to an offer. Whilst Foxtons weren't the cheapest agents we looked I was very impressed with the service from start through to finish and would not hesitate to recommend Foxtons - in particular the Putney office. Mr and Mrs Parker
20. The best presented estate agents website I have ever seen: very excellent, plans, maps etc. Very comprehensive coverage for anybody buying a house, especially in an unfamiliar area. Mr Conquest
21. We just wanted to say thank you very much for selling our home. You were all very professional throughout the process and made sure the chain stayed in place even when I was wobbling about the stress of moving to rented – I'm grateful that you stepped in and sorted it.
    
    I thought I was going to be traumatised at leaving after 11 years but the new owners were so nice and so excited about moving in and we were moving to bigger and better so it wasn't a big deal in the end. Mrs McHugh
22. This is one of the most impressive websites I have visited in many years of surfing. I am a hard-nosed IT consultant so am not easily impressed. Well done. The floor plans are very useful as are the virtual tours. Plus, the ability to map the selections is most impressive. Mr Jones
23. WOW - you definitely have the best website in the industry, I especially love the mapping and tube search functionality. Ms Neild
24. A year ago I sold my flat with you in Balham...everything went smoothly and I was very impressed with your service. Since then I have had a couple of experiences with estate agents in Kingston...and I have to say, they are nowhere near as slick and professional as you are. Mr Wood
25. Your website is very impressive, far far better than all the others, and I really appreciated getting the feedback from you yesterday, it seems you run a very good team. Abi
26. Thank you, I have just completed a London sale and this is just a line to say the service of the Fulham Broadway office was absolutely superb. It was a difficult deal at a tough time in the market, but Foxtons stuck with it, always showing lots of energy and always keeping us informed of the process. Great work Foxtons, thank you! Mr Tait
27. Would just like to give some really positive feedback about your staff in your Shoreditch office. We did 3 viewings last week and they were just what I wanted an estate agent to be, informative, fun to be with, not pushy, pro-active in confirming appointments etc. Well done. Website is great, floorplans, pictures etc. your's is the benchmark for others. Tom
28. Most impressed with your website. Mr Carr
29. Your website is excellent. Mr Patel
30. Congratulations on a most impressive website. Richard
31. Your website is the most user friendly and informative out of all the agents in the UK. Trevor
32. Brilliant website! Map functionality to perform searches is fantastic, as is the PDF brochure download feature! Keep up the good work! Mr Smith
33. Very impressed by the site, user friendly, well designed...excellent. I see you have great pictures and 360 Virtual Tours to present your properties online to buyers. Yvonne
34. Not a complaint, in fact the opposite - just wanted to relay how impressed I was with the way in which the letting of my flat in W14 was handled earlier this year. Various people at Fulham and South Ken were involved - and in fact at Chiswick I think. Everyone was fantastic and the whole experience contradicted my previous impression of Foxtons. So all really great, thanks very much and I hope you can pass this on to the powers that be. Mr Hawkes
35. At the end June I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. You were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch. Katie
36. We would like to express our gratitude to everyone at Foxtons that assisted us in our search for a house. We appreciate the continued effort put forward even after many weeks of looking, and are very pleased with the result of our search. We would like to give special thanks to Alice, who's pleasant manner kept us in good spirits even in the face of disappointment. Her appreciation of what we were looking for meant she found only the most suitable houses, and we are thankful for the large proportion of her time spent for our benefit. Kind regards, David, Jimmi and Matthew
37. My wife and I are currently looking for a property via your website, the design of which is absolutely outstanding. Mr Lewis
38. Hi, you have by far the best web site of any UK estate agency, and i've found it really useful. Mr D Smith
39. I would like to acknowledge one of your employees in the Fulham office for his exceptional service and professional dealings with us. Nicola
40. Your website is quite the most well thought out property site I have seen. Miles ahead of the competition. Somebody pretty visionary has sat down and thought about the site, and whats needed to create a helpful service to buyers. Clearly you have invested resources in the site, and it shows, its very clear, easy to navigate, packed with extra features. Mr Minor
41. I would fully expect that in your business you come in for some pretty stiff criticism and flack. Well today is different. I wanted to put on record what an outstanding job you have done in getting our sale sorted. You have driven this process from start to finish and dealt with me in the most professional fashion. A brilliant job and if I need to sell a property I will call you. Mr Agnew
42. This afternoon I completed on my first property. Throughout this process you were very professional in your approach and was a pleasure to work with. As a first time buyer the process from offer to completion was not a totally smooth one, due to my inexperience of the complexities and intricacies of the purchasing process. However, you handled my naivety very well, always looking after and respecting my interests as a customer, and was excellent in your negotiations on my behalf between vendor and solicitor alike. I would happily conduct business with you again and wish you all the best for the future. Charlie
43. The website is fantastic!!! Mr Calderia
44. What an amazing website. Absolutely amazing! The functionality is superb. Mr Johnson
45. I have found your website very user friendly, well designed and intuitive, thank you. Mr Ross
46. Foxton's website is so easy too use and well presented!! Miss Linton
47. Your site looks amazing, I'm a web developer and I'm jealous of the design there. It also works very well. John
48. I just wanted to let you know that you have the best property web site I have ever come across. It just works! Thanks Ms Andersen
49. Many thanks for your work on the sale of our property. All things considered it was a reasonably easy procedure. We had a couple of enquiries about your service from neighbours before we left and felt confident in recommending you to them: we expect you will be dealing with more properties along that road before too long. Mr Poray
50. I want to thank you for the way you have professionally handled our property. You have proved to be the most proactive out of all the agents we are currently using and I do hope that you will continue to actively push our property. Abi
51. At the end June of this year I bought a flat through Foxtons Canary Wharf. This was my first ever purchase. You assisted me to the finest detail and your help was invaluable. you were always available, polite, extremely efficient and I must say that you really went beyond the call of duty. Thanks to your excellent professionalism and helpful approach I will certainly use Foxtons in the future and shall not hesitate to recommend Foxtons, especially the Canary Wharf branch. Please pass on my compliments to those within Foxtons who should be made aware of customers' feelings. Many thanks, Katie

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