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What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

The most popular words from Foxtons feedback based on frequency used

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What our clients say...

  1. Foxtons were not top of my list of estate agents to approach when I decided to buy a new property which was partly due to previous interactions that had yielded nothing and partly due to reputation. When I did engage with Foxtons I found a new generation of estate agent which is highly professional, focussed and thorough. The service I received from my agent Tom was excellent and raises my expectations of estate agents. Next time Foxtons will be one of my first calls.

  2. Emily, I wanted to thank you for your help on our search and the time you put in trying to find somewhere for us. I can easily say with absolutely no question that you were the best and most active agent that we dealt with.

  3. I recently sold my flat in Walthamstow. Having bought and sold several properties over the years, this was the best service I ever received. The agents were polite, punctual, hardworking, communicative, reliable, flexible and above all, honest. Thank you Saima and all at Foxtons in Walthamstow for taking the pain out of home selling.

  4. In an industry where egos rule and Arthur Daley' abound, Foxtons offer a welcome respite from the pitfalls of using the services of an Estate Agents to sell your property (in my case). I have 3 words to describe my experience with ALL the operatives I dealt with at Foxtons, and that is Slick, Slick, Slick. The competition could learn a lot from Foxtons and I would highly recommend them to anybody thinking of selling their property.

    5

  5. We just wanted to take the time to say that we were really impressed with Foxtons' professional service and with Diana's conduct and helpful approach throughout. She was incredibly knowledgeable, honest and we felt that we learned a lot about the Wimbledon property market from her. We just wished to pass on that feedback, she is an asset to Foxtons but we are sure you already appreciate that! Keep up your good work.


  6. I just wanted to congratulate you on having a really good member of staff, Beniamino. He was great in helping me to secure the perfect property for me. Beni was knowledgeable, professional and responsive throughout my purchase of xx. I am regularly recommending him to my friends. He definitely deserves a pat on the back.

  7. I just wanted to write to formally thank Christina for all her hard work over the past year. Christina has consistently been a pleasure to deal with and always kept me updated as to what was on the market.

  8. Kat, I just wanted to thank you and Claire again for all of your hard work in bringing xx to a successful close last Friday. I very much appreciated the efforts you and Claire went to in order to achieve closing within 5 and a half weeks. Thank you for keeping up the momentum and giving the buyer, myself and our respective solicitors the necessary push when required. I am unreserved in my recommendation of your team and Foxtons for the marketing and sale of Putney property. Within 3 weeks of engaging your team, you secured a buyer at an acceptable purchase price. My only regret is that I did not engage your team at Foxtons sooner!

  9. If you are looking for a house in the Kingston area, look no further than Christiaan. He has a very good knowledge of the area and property values, has an exceptional drive to find the right house for you and quickly becomes a friend rather than a salesman. He found a great house for us and went out of his way to enable us to see it a second time at short notice. It was a pleasure to talk with him and he answered all calls asap. He is a great credit to Foxtons and we wish him well for the future.

    5

  10. Anne-Marie - just to say thanks for all your help with our purchase of xx. It is a fantastic property and a great investment. You have been a terrific agent and we have great trust in you. We'll hopefully be looking again in another couple of years and will reach out again.

  11. Ollie was very good - he made sure that we saw lots of flats and eventually found a great one! He also helped us through the process as we had not bought a flat before. We will definitely use Foxtons again.

  12. Mike, Many thanks again, thought you were one of the best agents I have met, and I have met a few !!!

  13. I'd like to thank the whole team for all their efforts, I've been really impressed by Foxtons, the level of professionalism has been great.

  14. Together with my partner we have started house hunting in February this year. We have contacted countless agencies at a time and Foxtons Stratford with Oliver as a representative has immediately standed out. We felt that we have been given adequate understanding of our needs, care and time needed to make decisions as well as personal advice and visiting different places. Even with a very tight budget and long list of must haves we have been always taken seriously. We have really enjoyed working with Ollie who has created a good bond with us and has been always keen to help and assist throughout the process. We would definitely recommend Ollie and Foxtons Stratford to our friends and family. Also hopefully in the future we'd be expanding our property portfolio and would certainly start and hope to complete again with Foxtons.

    5

  15. THIS IS THE 1ST REVIEW I HAVE EVER POSTED AND NORMALLY I WOULD NOT BOTHER. HOWEVER AFTER THE EXCEPTIONAL SERVICE I HAVE RECEIVED FROM FOXTONS I FEEL DUTY BOUND TO SHARE IT WITH OTHERS. IN 2014 I TRIED SELLING MY PROPERTY AND USED 2 LOCAL ICKENHAM AGENTS BOTH OF WHOM FAILED MISERABLY TO OBTAIN A BUYER EVEN AT A PRICE BELOW MARKET VALUE. THIS YEAR FOXTONS MOVED INTO THE AREA AND I APPROACHED THEM. FROM THE MOMENT THEY SENT SOMEONE TO VALUE THE PROPERTY THROUGH TO THE TIME WHEN I EXCHANGED LAST WEEK THE SERVICE HAS BEEN EXCEPTIONAL. THEY VALUED MY HOUSE ABOVE WHAT IT HAD PREVIOUSLY BEEN OFFERED AT AND WITHIN 72 HOURS I HAD RECEIVED 3 OFFERS ONE OF WHICH WAS EXTREMELY CLOSE TO THE ASKING PRICE WHICH I ACCEPTED.THE STAFF THAT THEY SENT TO MY HOUSE TO SHOW POTENTIAL BUYERS AROUND WERE EXTREMELY PROFESSIONAL AS WELL AS ENTHUSIATIC SALES PERSONS WHO NOT ONLY HAD PREPARED THEMSELVES BUT HAD ALL THE RIGHT ANSWERS TO QUESTIONS RAISED.AFTER ACCEPTING THE OFFER THE ASSISTANCE I RECE IVED FROM GARN AND ALSO FROM THE MANAGER JAMES WAS SECOND TO NONE, BOTH OF WHOM WORKED DILIGENTLY TO ENSURE THE SALE WENT THROUGH. IT IS CLEAR THAT FOXTONS STAFF ARE VERY WELL TRAINED TO PERFORM THEIR ALLOTTED TASKS. THEY DESERVE TO SUCCEED IN THE NEIGHBOURHOOD AND I CANNOT RECCOMEND THEM HIGHLY ENOUGH

    5

  16. Sami, I cannot thank you enough for your incredible service and help over the past weeks
    in endeavouring to find a suitable flat. I was very lucky to be referred to you. You are just the most wonderful agent, best by far which I encountered, I wish it was you who was negotiating for us. I did want to thank you very much for helping me with flat hunting, you made it fun and enjoyable as it is a very time consuming and arduous task as a flat hunter!

  17. Joseph has been responsible for selling my property, xx. I had engaged another estate agent previously but had no results. I telephoned other estate agents to expand my selling base. Foxtons being among them. Joseph turned up. From the moment Joseph arrived his manner was professional, giving me confidence in him; efficient, giving me a sense that time was important to him therefore, that he wouldn't waste mine; his negociator skills were robust and comprehensive, giving me an indication of how solid he would be; he listened to me, making me feel that my needs would matter to him, therefore, a personal service and he had a pleasant, smiley, intelligent disposition. Within a week of engaging Joseph (Foxtons ), my buyer walked through the door! I can honestly say, hand on heart, that without Joseph's professional, calm, steady, robust, dedicated, humorous, articulate, efficient, intelligent, hands on and creative presence and handling of the whole process from start to finish, I would not have been able to do it! We had to collaborate very intensely in the process of selling my house, as it was a complicated sale and purchase situation and Joseph had to mediate between parties, negociate quite intensely, solve unforseen problems, thinking on his feet, keep everyone calm and deal with me, (a very damanding customer), and my buyer phoning him almost everyday placing alot of pressure on him. In all, Joseph , in my opinion , is a superb estate agent with integrity and top management material. Without whom I would not have managed this incredibly difficult and stressful process and life transition. He made it containing, took my stress and steered the boat firmly, steadfastly, courageously, determinedly, professionally, bringing all of us, ( sellers and buyers), safely to shore. In that first meeting he gave me a sense that I could trust him and he was as good as his word. I owe you a debt of gratitude Joseph and I will not forget you.

  18. Thank you for providing such an excellent service all the way through selling my property. From start to finish it was a fantastic journey, from the quality of your photo shoot of the property, the way the team would handle phone calls, visits to the property and the way Ryan would be the sole point of contact to discuss offers, history of the buyers etc.

    I had over 10 viewings in the first week, 3 potential buyers, 2 buyers at the asking price, it was a perfect sale for me.

    It was a real pleasure to work with Foxtons Bromley.

  19. Well what can I say except SUPERB!
    You guys are the best! Of the best!
    Thank you all for making this happen I'm very grateful and 100% impressed TOP NOCH!

  20. I have recently purchased a property through Foxtons, and Mariia was my Estate Agent helping me with my search. I wanted to provide some feedback on my experience.

    I had a very pleasant time dealing with Foxtons, and I have dealt with many different Estate Agents over the past few years with various properties.

    Mariia is the first Estate Agent I have worked with that has genuinely gone above and beyond to aid me in my search. Her professionalism and quick response times have been a welcome change, and she has maintained a very good relationship with me throughout the process.

    A couple of examples include:

    • Constantly checking my requirements for my property search, and really listening to what I was looking for in order to tailor the emails and search results to something I would be interested in viewing.
    • Ensuring that viewings were quick so that I could have the opportunity of getting in early
    • Checking in regularly with updates, and to ensure that I was happy with everything (which I found valuable as it made the experience much less stressful)
    • Liaising effectively with my Mortgage Broker - again taking some of the stress away from me
    I cannot sing her praises enough, and I hope as her manager that you are aware of the hard work she has put in to this sale. I will 100% be recommending Foxtons Stratford as a choice estate agent in the area, and more specifically Mariia who managed to make the process of buying property fun!

  21. This feedback is to let Foxtons know that they have an outstanding employee in Danielle. We first met her on February 2014 at the start of our property search and finally ended up completing on a property. Throughout this time we continued to be contacted regularly by Danielle and kept informed of new properties coming on the market that she felt might be suitable for us. We came close to buying two properties with her during 2014 but changed our minds, as in the end they were not quite what we wanted. At times I'm sure she must have questioned whether we really were serious punters or just serial time wasters but at no time did this ever show through and she remained professional and personable throughout. We are absolutely thrilled with the property we have ended up with and like the other two that we thought seriously about, this property was marketed to us in person by Danielle and not just included on her regular email of properties to us. Without this personal contact and 'sell', I don't think we would have visited the property, as it's hard to keep in touch with the wealth of sometimes daily emails that come in from estate agents. What I found with Daniele was that I got regular emails of lots of properties but then phone calls when something came up that she really felt met our (demanding) brief. I would say that we saw more "on brief' properties with Danielle than any other agent we looked at places with and this increased our trust in her judgement when finally 'the one' came up and she urged me to go and see it. In addition, once the price had been agreed with the vendor she was excellent at 'nursing' the sale process through and keeping both sides informed of various glitches and communication needs along the way. We could not be happier with the service we received from Danielle and she really did your brand proud and made us feel that when we come to sell our main residence we would definitely look seriously at Foxtons for that process. A real gem. Thank you Danielle.

    5

  22. We have just completed on the purchase of xx. I wanted to say how impressed I was with Isabel throughout the process. She was extremely knowledgeable of the area and was very pleasant to work with. Probably the best estate agent I have come across.

  23. Emily was one of the many agents I dealt with throughout Earlsfield and was easily one of the best. She was very helpful especially for a first time buyer - it felt like she was genuinely interested in finding you a great place to live rather than just the "take it or leave it" attitude of an alarming number of other agents in the area.

    5

  24. Christina has been polite, knowledgeable and a pleasure to liaise with. She has been attentive in making proactive communications and take upon the preference criteria that we specified.

  25. Christina has been polite, knowledgeable and a pleasure to liaise with. She has been attentive in making proactive communications and take upon the preference criteria that we specified.

  26. Bertan deserves Foxtons employee of the year for his outstanding commitments to your company.

  27. Thanks a lot Sonya! Many thanks for your hard and amazing work you and Ed have done for selling xx. I would like to give you the best feedback. I will also use Foxtons to rent my other studio flat.

  28. If you're looking for an exceptional service I would definitely recommend Chan at the Chiswick office. He knows the local, and wider London, property market inside out and proved that he is 100% dedicated to providing professional and super-efficient customer care during our property search. He was incredibly generous with his time and advice, which was invaluable during sluggish periods in the market, and his perseverance to find us the right home never waned, even when ours did! Trust what he tells you. He knows his stuff.

  29. All i want to say is, thank you so much for all the supports and guidance throughout the process, i really cant express how much grateful i am towards to your contribution during my entire property purchasing experience, particularly on my such very first buying circumstance. The prompt service and great communications you offered between the vendor and i, has speed up the process significantly and gained me great advantages that i wouldn't imagined, from the dealing experience in the past compared to other Estates. You have done a very honorable agency role and achievement with regards to the aspect of the buyer position. Your support and favor is unforgetable to me, i would highly recommend you to my personal connections who are currently seeking the properties in the area.

  30. Matt was pro-active in keeping in contact with us, we recieved regular phone calls to check on our situation and to update on the market. Extremely efficient in booking viewings and able/happy to accomodate our requirement to only have late viewings. Extremely knowledgable on the properties that we were shown, 99% of questions answered on the spot. Overall we found Matt extremely pleasant to work with. His ability to build relationships quickly and maintain them was particularly impressive.

  31. We wanted to let you know, that despite not buying through Foxton’s in the end, we found the service that you provided the most professional and personal out of everyone that we dealt with. Thanks for taking the time to show us around the properties.

  32. Thanks both. Very much appreciate your efforts during this purchase. I felt we had to deal with several tricky moments/characters, but John kept it personable and professional throughout. A credit to the company.

  33. Steve and Henry at Foxtons Kingston have been amaising in quickly getting me the asking price I was looking for and making sure my sale went through. My property was not at the high end of the price spectrum or a straight forward property to sell but they embraced it and went the extra mile to make sure my sale was achieved in a short space of time. I walked into Foxtons 5 months pregnant and my flat was due to complete the week after my baby was due. The guys were sympathetic of my situation and could not have been more helpful. When my buyer had a query with an air con unit I couldn't answer they offered to go straight over themselves and get the answer for me as I was tied up. Extremely professional! I had Foxtons recommended to me by my MD who sold his property in Chelsea last year with Foxtons and I'm already singing your praises to all I know! Many many thanks!

  34. Orly
    Thanks for all your help.
    You are probably the best estate agent we have dealt with - and we have dealt with many, both in the UK and overseas.

  35. Just wanted to give some great feedback for Jonathan based at the Tooting office. Me and my girlfriend are searching for our first home and Jonathan has been absolutely fantastic, he's been so easy to talk to, really understood what we wanted and gave some brilliant advice. Although we have yet to find a place, if we could buy through him, we would. He's a great asset to your team and has turned around our view of estate agents!

    5

  36. Rishi was exceptionally helpful, patient and went above and beyond to show me and my family suitable properties. I'd certainly recommend the Temple Fortune Foxtons branch to other investors

  37. Please note that I have been particularly happy with the service and help of your agent Jonathan. His follow up, sense of service and assistance in the process have been up to highest standards I hope all your professionals are at this level of quality

    5

  38. Nick has been handling the purchase of our first flat but I just wanted to let you know that Nick has been absolutely fantastic in helping us with our purchase. Not only is Nick incredibly personable and friendly, he has been brilliant at answering all of our queries quickly and thoroughly and has been a real asset to us (and will continue to be) throughout this process.

    I know these days it's usually only complaint emails people take the time to write, but I wanted to make sure that Nick got the praise that he very well deserves - he is a real asset to your team and to Foxtons.

  39. Thanks very much for all your hard work on xx. I have been enormously impressed with the efficiency and professionalism of everyone I've spoken with both at your branch and at Hampstead. You helped us through some difficulties with the first sale and achieved an outstanding price with about as good a buyer as one could hope to find the second time around and have been attentive and assiduous throughout.

  40. Miriame & Stuart

    Words cannot express my gratitude to you both in completing this sale for me.
    As always Stuart, you are a brilliant & gifted negotiator & I never had any doubt in my mind that you would be the one that would sell my flat.
    It was most fortunate that you, Stuart went off to Scotland for a few days & I had the opportunity to work with Miriame
    Miriame, I have to say I completely think you are the best & will be your best friend for life!! You have the most amazing qualities that make you the most amazing, outstanding manager, you are calm (very helpful.....), totally competent, intuitive, reliable (you always email back!!) & most importantly your communication is brilliant......you are direct, effective & take no prisoners! And at the same time, you are able to understand & sympathise at the huge amount of stress involved in these transactions including the emotional trauma (trust me, I had it!!) My solicitor thought you an exceptional manager & I think this sale would not have happened without you.
    I hope you both don’t leave Foxton’s for a long time & if you do, I’m coming with you!!
    Forever in your debt,

  41. A personal note to thank you on all your effort and support provided in the purchase of xx.
    We are very grateful to you for managing this transaction as you did, knowing the unexpected delays we incurred.

  42. Suj had reacted professionally and efficiently to provide me the best service including her constant feedback, returning calls and taking in consideration of my concerns offering me very honest advice, Her attitude is very recognised having worked in a well established firm myself. When I received an offer she called me at around 9pm and I was very taken back at her commitment towards Foxtons to have called me at this time. As I work full time my preferred communication was text and everyone has been very prompt on this and I am happy to say there has never been a confusion.

    Therefore I like to say thank you to everyone especially Suj who have taken and still are taking care of my property to get it in the offer I am happy with.

    I will be happy to recommend other people to Foxtons especially Suj who I have full confidence is the right person for this job and know she will continue to be a good leader.

  43. I'd like to thank you again for your work on our behalf.
    We were certainly lucky with our vendor but you were consistently helpful, contactable and friendly which really made a big difference. I was rather dreading the process before we started but am very glad that you working with us.
    The move has gone smoothly and we love the house even more than we dared imagine!

  44. I wanted to write briefly with gratitude for all of the hard work that the Foxtons team have put into the sale of my property at xx.

    We originally went with a different local estate agency in order to sell, Nick having also visited us and actually the service offering and professionalism of Nick for myself was reason enough to go with Foxtons. We chose the other agency purely on price...which 3 months later turned out to be a mistake.

    Immediately turning to Nick and his team at Foxtons we were thrilled to see 3 viewings on day 1! A week later and 3 offers in, we knew we were in the right hands, correct footfall, private investor interest as well, and such like.

    Nick kept us in the loop throughout and being busy at work, Foxtons kept me in the loop via text messaging in the week.

    A wholly professional, tailored service to me, and at speed, absolutely worth the extra expense for the right sale price, stress free.

    Superb service from Nick in particular and I wanted to send a testimonial so that it is recorded as well.

  45. Excellent communication and service.

    5

  46. We are simply dropping in a line to thank you for the sale of xx!
    In all honesty, we are left flabbergasted at the amount of which you were able to sell the flat.
    We have gone full circle with Foxtons from renting the flat to then buying it and living in it and then letting it and finally selling it. So thank you to everybody in the entire process - from Olly - wonderful person with whom we rented the flat, Aimee, Natasha for putting up with our panick-attacks while we were renting and whilst we were owners, Katherine and Cameron.
    For any of our friends living in the UK, we will definitely recommend Foxtons.
    Gary, thank you to you for always understanding our fears/ insecurities and always addressing them very reassuringly.

  47. Hope you're well Danielle.
    You are the most efficient of all the estate agents I've been dealing with - please feel free to pass this information on to your boss. Appraisal time is never far away!
    Seriously, you are excellent at your job.

  48. Billy was terrific to deal with. When we commenced our search in Surbiton we enlisted in 5-6 estate agents and Billy was by far the most professional, accomodating, and knowledgable. A pleasure to deal with. When we next move we will certainly be giving Billy a call to see what he has to offer.

    5

  49. I have only just met Jay and Suj and am touched by their dedication to customer care. On meeting Jay at a property, which I am in the process of buying, i found her to be very friendly and attentive to what I required. After putting an offer in for the property to Suj on a Friday (around 3-4 pm), I was overwhelmed by her call at 8.30 pm informing me that ‘she had not forgotten me’ and updated me on the situation, as I had been waiting anxiously for a reply from the vendors. Then Suj was on the case and called me first thing on Saturday morning, I’m sure it was just after 8 am. It feels very reassuring know that you are in safe hands when buying a new house, as this is such a big step in one’s life.

    I am really pleased at the speed at which they have been processing my purchase, and hope this continues until we have the key.

    So far I am a very satisfied customer and will definitely recommending Foxtons Ruislip to friends and family.

  50. We never had a moment's regret after switching agents to you - we had complete confidence in Foxtons after meeting you, Warren, and you and your team didn't let us down. Joe has been absolutely brilliant - thank you Joe - so helpful and persistent and very 'human' - which not all agents are. Your help is massively appreciated by us. We felt very well looked after - and you got us a great price. If we lived nearer we'd bring in a bottle! Thanks so much - we won't hesitate to recommend your services.

Please let us know about your experience with Foxtons.

Call 0800 369 8667 for further information about selling your home, or to find out how much your property is worth

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