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What our clients say about buying and selling through Foxtons

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service. Here is a selection of feedback from our customers.

The most popular words from Foxtons feedback based on frequency used

Find out how much your home is worth or call 0800 369 8667 for more information

What our clients say...

  1. I would like to take this opportunity to let you know how impressed I have been with Kelly through the entire process of looking for, and buying, our first investment property. She has not only shown professionalism throughout but also has been incredibly efficient, especially in the last few weeks when issues have come up making the process rather stressful. She has always replied to queries quickly and thoroughly and has been proactive in helping the process move along. I would be most grateful if you could pass on our sincere thanks for everything she has done and if there is any internal recognition for being such a credit to your organisation, I hope this will be forthcoming.

    5

  2. Many thanks Bethany and Simon from Foxtons, Croydon, with their great service and hard work. I bought the property I like.

    5

  3. James, Approachable, took note of what I was looking for and followed this up by being in contact. Good personal skills re interacting, friendly without being false. Thank you

    4

  4. A big thank you to our agent Gary, who first met us in late 2014 and showed us many properties back then. Even though we did not purchase through Foxtons on that occasion, Gary kept in touch throughout 2015 and 2016, listened to our evolving requirements and periodically checked in with suitable listings. Over a year after we first met, Gary showed us an interesting property, which we just ended up buying. He is a great example of patience, focus and client service. Well done, thanks man

    5

  5. Foxtons were very professional in helping me with my property search. They provided a lot of advice and showed me relevant properties within my budget which was beneficial as I was a first time buyer.

    5

  6. Estate Agents often get a bad press but my dealings with Ashraf in the Shoreditch Office reassured me that there are some great agents out there. Ashraf was very helpful throughout the purchasing process and went out his way to make sure the transaction was as smooth as possible.

  7. We recently bought a house in Croydon. We had the most amazing service from Bethany. She went out of her way to find us the most perfect property. She really went the extra mile. We are very new to the area and she knows Croydon inside out and gave very reliable trustworthy information. She is patient, friendly, professional, quick response to emails/ calls and is full of energy all the time. Ashley (the manager) was also extremely helpful when we were completing. Highly recommended.

    5

  8. Anne-Marie was an absolute delight to work with. She was very knowledgeable about the area, understood our requirements very quickly and then worked tirelessly to help us find the perfect place. She was especially kind to my family, which I appreciated very much. I'd definitely recommend working with her, she's the best estate agent I've ever worked with.

    5

  9. I thoroughly recommend Keisha, new build sales, Maida Vale office. She provided an outstanding professional service throughout the process from my initial search through to completion of my property purchase. Keisha listened to my requirements. Keisha stays involved and follows through. She is diligent and focused, a true professional and a great credit to Foxtons. She presented the properties very thoroughly and knows her stuff, it helped me to assess each and reach a decision quickly. Helpful since I work long hours. She has comprehensive coverage of the local market. This is the first time I have purchased a new build in England so her knowledge was very valuable. Keisha is also a lovely person. I'm not a habitual review writer but kudos to Keisha, she deserves recognition.

  10. Katherine and team worked incredibly hard to secure the sale of my flat, going over-and-above what was asked. My wife and I were impressed with Kat's professionalism, tenacity and know-how, especially given some of the complexities of shared ownership. We are very grateful to the team. Thank you!

    5

  11. I would give the highest score to Foxtons. I would especially like to mention Sean who gave me an invaluable and honest advice. Sean has knowledge and professionalism required for the job!

    5

  12. I recently exchanged contracts to purchase a property in Putney. Katherine at the Putney office was fantastic. The matter progressed straight away and we managed to complete a shared ownership purchase within a short timeframe. My expectations were always managed. Further, whenever there was an obstacle in terms of the lender's requirements or legal requirements, Katherine used her ingenuity, common sense and lateral thinking to overcome these obstacles and expedite the matter safely, ensuring all parties concerned were satisfied - not just her own. Katherine also liaised with her team to accommodate my request for a viewing at short notice which was much appreciated. I would definitely recommend Katherine and Foxtons Putney.

    5

  13. I would like to thank everyone at the Fulham Foxtons Estate Agents for the handling and efficient selling of our property. We found everyone very helpful in keeping us Informed on a regular basis of the progress. Guy in particular was a joy to work with from the start and a particular thanks to Nicholas also. With thanks and appreciation.

    5

  14. Outstanding client service and expertise around property selection. Thank you very much Siobhan. You were able to give detailed explanation about the things to think about and the implications.

    5

  15. I should like to thank Ollie in particular for his strategic counsel and professionalism throughout my property search. He has a very good knowledge of the local market and was always willing to proffer his advice and opinions, which was particularly helpful given the uncertainty in the property market post-the Brexit vote. May I take this opportunity to wish him every success in the future.

    4

  16. We would like to say that the service which Ziad delivers is excellent : personal, attentive, patient. Rare service to find in this industry. We will recommend him to our friends and get in touch with him next time we look for a flat.

    5

  17. Excellent service by Topsy, always kept in touch with me and gave great advice . I am so glad I had Foxtons selling my house, you get what you pay for. Excellent service. Thank you all so much, especially Topsy, I know I drove you mad lol but I do really appreciate all the help you gave me.

    5

  18. Very good service provided and I will definitely choose Foxtons again.

    5

  19. Bertan was very helpful regarding my purchase in spite of the many difficulties that arose. He was always prompt in returning phone calls dealt with matters that arose as quickly as he could. I really appreciate his help .

    4

  20. Dan, Lewis, Ivor & Ana. These guys were simply brilliant!!

    5

  21. I recently sold my 1 bed shared ownership flat through Foxtons. I initially thought your fees were too high but Kat inspired confidence that you were the best agency to deal with a complicated shared ownership sale. Kat at your Putney branch was amazing throughout the sale and I soon realised worth the extra fees. I had constant updates and if I ever had any questions Kat was always available. Towards the end when there were some issues around completion Kat in my opinion did more to get them resolved than my own solicitor and I am fairly certain that without her tenacious and professional approach we would not have made the completion date we were aiming for. I have nothing but positive feedback for Kat and Foxtons. Also in the period when the flat was being viewed I was very impressed by Hannah, she had a great manner and very personable.

    5

  22. Eloise has always been promptly responsive throughout the sale process, acting professionally even when my attitude was confrontational on some issues.

    4

  23. I would like to thank Florence for all her hard work. Throughout my experience with Foxtons in Sutton, Florence has always been very helpful and professional and I felt that Florence would always go out of her way to help.

  24. Foxtons Balham sold our flat enabling our move to Dorset. The staff were friendly and helpful. The Manager, James went out of his way to help us deal with our freeholder who was causing problems.

    5

  25. Excellent service from all at Foxtons, Ealing.

    5

  26. She was great help. And told us about many investment opportunities. She was amazing and gave us excellent service.

    5

  27. Nick and his lead negotiator Joesph were a formidable team and successfully sold our property during the Brexit period. They kept the deal alive on both sides of the sale. Without their commitment and deep knowledge of the market we wouldn't have been able to move into our new home. Thank you both

    5

  28. Aidan and Azra have been marvellous in assisting us to find a flat in the area. Azra tirelessly showed property after property till we found a right one for our son. Once the decision is made Aidan helped us to get through the process efficiently. Thank you so much

    5

  29. Vicky from Foxtons recently assisted me with the purchase of a flat. She was incredibly helpful, very efficient and worked hard to help keep the purchase on track which at times was challenging. Vicky has a very straightforward and honest approach which is refreshing as a client, and helps engender trust in the process.

    5

  30. Dear Ashley (Croydon Branch) I would just like to tell you how impressed I am with your sales negotiator, 'Kelly' from your Croydon branch. I used to work for Foxtons many years ago & I recognise excellent sales skills and fantastic customer service. Kelly has been an absolute asset to your team. Although I haven't found my ideal property yet, due to Croydon being too far from my work, Kelly has shown me many properties which were tailored to my needs. Please congratulate her and her wonderful, kind demeanour as she is an absolute credit to your team.

    5

  31. I JUST WANTED TO SAY THAT THE WAY IN WHICH OUR SEARCH WAS HANDLED FROM START TO FINISH BY CSABA & ROBERTO FROM THE TWICKENHAM BRANCH WAS EXCELLENT. HE REALLY WAS SO HELPFUL AND EVEN AT TIMES WHEN WE FELT DESPONDENT AS OUR BUDGET WAS NOT REALLY ENOUGH TO BUY A PROPERTY IN THE TWICKENHAM AREA HE ALWAYS SAID TO NOT WORRY AND THAT HE WOULD FIND US SOMEWHERE! HE LET US KNOW ABOUT THE HELP TO BUY SCHEMES AND NOW WE ARE SETTLING INTO OUR BEAUTIFUL NEW BUILD FLAT BOUGHT USING THIS SCHEME! WHEN I FIRST WAS LOOKING AT ESTATE AGENTS IN THE AREA I FELT RELUCTANT TO CONTACT FOXTONS AS PREVIOUSLY I HAD THOUGHT THAT THEY WOULD NOT REALLY CARE ABOUT US AS OUR BUDGET WAS SMALL AND I HAD HAD OTHER ESTATE AGENTS BE REALLY RUDE AND NEARLY HANG UP ON ME WHEN I SAID THE PRICE RANGE WE WERE LOOKING AT BUT I WAS PLEASANTLY SURPRISED THAT FOXTONS TREATED ME THE SAME AS THEY WOULD A CLIENT WITH A MILLION POUND BUDGET. IN FACT, TOWARDS THE END OF OUR SEARCH I HADN'T RECEIVED THE SAME CUSTOMER SERVICE FROM ANY OTHER ESTATE AGENT AND WE DID MAINLY RELY ON CSABA AS HE SEEMED MUCH MORE PROACTIVE THAN THE OTHERS, ALWAYS RINGING TO CHECK IN WITH US OR SENDING US IDEAS FOR HELP TO BUY SCHEMES OR RECOMMENDING SOLICITORS & BROKERS. IT WAS AN ABSOLUTE PLEASURE HAVING HIM HELP US WITH OUR SEARCH AND I CAN CERTAINLY SAY THAT WHEN WE COME TO RESELLING I WILL GO STRAIGHT TO FOXTONS AS THE CUSTOMER SERVICE WAS UNPARALLELED.

  32. We just purchased a flat via Foxtons Putney. I couldn't recommend them enough. They have turned my opinion of estate agents upside down! Special mention to our sales negotiator Roberta. Even though our solicitors were absolutely rubbish she was always on top of things and was able to update us on our sale when our solictors could not. Overall a great service, would recommend anyone to buy from Foxtons.

    5

  33. A big Thank you to Eloise and the Greenwich Foxtons team. Eloise understood my property requirements instantly which meant that I found my dream home immediately (on my first viewing!). Unfortunately, due to circumstances beyond our control my property purchase took much longer than expected but Eloise was always there, calming and reassuring. It was great to know that my queries would be responded to immediately....well done, the best estate agent experience ever( and after 54 years on this planet, I've had a few!).

    5

  34. I have dealt with Chris for the last 3/4 months. He has been extremely nice in helping me looking for a new home. He has been brilliant, very efficient and patient. For sure I will recommend him to friends and acquaintances.

  35. Tom is one of the most fantastic estate agents I have ever liaised with. He has constantly delivered from his end; setting with regular calls, exchanging emails and giving me the latest portfolio of homes available for viewing. He is reliable and has a go getting attitude. I am keen to work closely with Tom in finding my next home and would definitely recommend him to friends and family.

    5

  36. Nyan was consistently responsive and helpful. He understood what I was looking for and did not waste time with unsuitable properties. He was also a good interlocutor in the negotiations with the vendor.

    5

  37. Having initially selected another agent to sell my property, the Foxtons team were a breath of fresh air, dedicated, professional, excellent communication and most importantly getting my property sold in a timely manner . I was also really impressed with the back end management of the deal and getting things moving quickly through to exchange.

    5

  38. A few months back I decided to sell my property in Surbiton, I contacted a few of the local agents, including Foxtons... And after I received my Quotations for the Sale, I decided to go with Foxtons, purely for their professionalism. My first contact was with the Sales Manager Gregory, who immediately responded to my telephone enquiry and was at my property within 20 Mins...which was a great start.. Gregory found a buyer immediately, and all through the sales process kept me well informed of each step, and when Gregory went on Holiday, his staff Michael, was equally responsive, as I must say, I am quite hard work, and pretty demanding, but Gregory took it in his stride, and nothing was a problem... I would DEFINITELY recommend FOXTONS as I have experienced nothing but First Class Service.

    5

  39. Just wanted to thank Chaba for the support and advice he has given us. His service has exceeded our expectations. We are first time buyers lost in this property maze. Thanks to him we have found a sense of direction. Excellent service!!

    5

  40. We met Tanya only a couple of months ago in our hunt for an investment property, she was the last person (and property) of the day and we arrived having thought we'd made our decision on something else, but she changed our minds in the friendliest, least pressured way. She managed to re-assure our expectations of a buy-to-let in the Forest Gate area and was supportive throughout. Fortunately for us it was our quickest, easiest sale yet, but at any point Tanya was available to chat if needed. We'd highly recommend her.

    5

  41. I don't normally do this but I just wanted to say thank Jas and his team for delivering an outstanding service in selling our property. To-date, I've not seen any other estate agent with the required negotiation skills to balance the needs of both the seller and the buyer skilfully to completion. So well done guys and thanks again!

    5

  42. Liaised with Adam during my recent property search. Adam was polite, friendly and very quick in finding me properties to meet my spec. I would recommend Adam to family and friends.

    5

  43. Continued, and excellent service from Foxtons in Surbiton. Greg, the manager, called today to follow up on my sale to see how things are progressing for me now that I've moved. He didn't have to, but it was a thoughtful gesture that I do appreciate.

    5

  44. I visited your Office at the end of June and your receptionist was very helpful and put me at my ease. I was then introduced to Sally, one of your sales advisors, who was so enthusiastic and knowledgeable. She was full of helpful advice on the local property market and keen to help me find a flat. It was so refreshing to meet that rare person in Estate Agency-a true Professional. I used to operate my own Estate Agency and Surveying firm and I know what I am talking about! At the time there was not a great deal for sale in my son`s price range however Sally was still keen to help which was really appreciated.

    5

  45. In looking for a home in Central London, we were dealing with many agents. We found Sonya to be the most professional, she knew the market well and actually listened to what we were looking for. Always friendly and ready to offer helpful advice, Sonya really was a pleasure to work with. We will most definitely be going back to her. Foxtons is lucky to have her working with them!

    5

  46. I instructed the Temple Fortune office to sell my flat. I had asked other agents to show the flat but Foxtons were the most proactive and ultimately found the right applicant. I had good and professional dealings with a few people in the team, particularly Joseph, Nick and Carl. All of which were helpful and courteous. The majority of my conversations were with Joseph who kept tabs on the situation from start to finish and always gave me a lot of time both on the phone and in the office. He always made sure everything was ok and satisfactory from my end of things. Nick was also on hand to help if and when Joseph wasn't available. I would certainly use the office again when the time comes to sell my new property.

    5

  47. I am pleased to note my deep satisfaction with the care and dedication displayed by Foxtons Real estate properties, London during the assignment process of my plot at Beaufort Park. I would specifically like to mention the names Nick, Richard and Joel as the good sales managers/executives whom I was dealing with.

    5

  48. The best estate agent I have worked with so far. Very professional. Brilliant with communication. Shelley sold our house and at the time of the viewings I had a baby only a few weeks old and she made sure she always did viewings around feeding and nap times. Natalie has been great in keeping us updated and our buyers happy. Thank you all.

    5

  49. I am extremely happy with the service that was offered. In particular, I must highlight the efforts of Ben who was excellent throughout the process. He was always on had to help and his levels of service were extremely high during the entire period up to exchange.

    5

  50. We just completed our flat sale. We are so happy with the service we got. James was fantastic! He kept us updated on all the details and replied e-mails quickly. We really appreciate all the extras James did for us. We live abroad and James made this process go so smooth. Thank you so much Foxtons.

    5

Please let us know about your experience with Foxtons.

Call 0800 369 8667 for further information about selling your home, or to find out how much your property is worth