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Tenant Support

Frequently asked questions about renting through Foxtons

  1. Who do I speak to if I have problems with my tenancy?

    Report and track any problems relating to your tenancy, or see an organised list of your contacts for each tenancy within your My Foxons account.

    Report an issue

    View my contacts

  2. What references do I need to get?

    For a long let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a 'Right to Rent' in England through a passport or combination of passport and valid visa.

    For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence and an employment or character reference detailing why a short let is required.

    For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company confirming the full names of all proposed occupants.

  3. Who is responsible for contacting the utility companies after I move in?

    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

  4. How do I work out a monthly rental payment?

    The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

    Weekly rent: £

  5. How do I pay rent?

    For long lets you will be asked to set up a monthly standing order with your bank.

    For short lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, cash, direct debits, American Express and credit cards.

  6. When will the rent leave my account?

    Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).

  7. What happens if my rent is paid late?

    Any problems with rental payments, that may result in late payment, should be conveyed to Foxtons Property Management. Arrears letters will be issued if rent remains outstanding beyond 3 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate applicable if rent is more than 14 days overdue.

  8. I can't log into My Foxtons

    You can reset your password via this link.

  9. How do I serve notice to vacate my property?

    Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Foxtons Headquarters or by emailing endmytenancy@foxtons.co.uk. The agreement should always be referenced.

    Property Management and Lettings
    Building One,
    Chiswick Park,
    566 Chiswick High Road,
    W4 5BE

  10. What penalties will I incur should I break my lease agreement early?

    The primary liability is for rent until the end of the contract or its break clause point.

    If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

  11. How will my payments cease at the end of my tenancy?

    You should contact your bank directly to cancel your standing order once the last payment has left your account.

  12. What should I do with the keys at the end of the tenancy?

    Unless specific instructions are given by your landlord keys should be taken to your local Foxtons office. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy.

    Please note that you will be liable for rent on a daily basis until the keys are returned.

  13. What expenditure should I expect at the end of the tenancy?

    As an outgoing tenant typically your costs will be associated with the condition of the property at the end of your tenancy. Any discrepancies between the check in and check out reports may result in your landlord requesting deductions from your deposit.

  14. What is the Tenant Deposit Protection Scheme?

    Your deposit will be protected by the Tenancy Deposit Protection Scheme.

    In line with legislation introduced in April 2007 all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days. Where appropriate, Foxtons will register the deposit on your behalf. More info.

  15. When is my deposit returned to me?

    Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Foxtons has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions.

    This typically takes 10 working days and generally no more than 28 days.

    If your question is still not answered, please contact your Property Manager directly or Foxtons Head Office.

  16. How do I renew my contract?

    You should inform us two months prior to the end of your tenancy to allow enough time to arrange all the related administration. Contact renewals@foxtons.co.uk for more information.

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