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Integrity, credibility & professionalism

Foxtons is a member of the following codes of practice

These memberships provide sellers, buyers, landlords and tenants with an assurance that they will receive the highest level of customer service.

We also believe in fee transparency, helping you make informed decisions with no last minute surprises.

  1. The Property Ombudsman

    The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.


  2. The Association of Residential Lettings Agents

    The Association of Residential Letting Agents is the UK's foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees.


  3. The National Association of Estate Agents

    The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Our members practise across all aspects of property both in the UK and overseas, including residential and commercial sales and letting, property management, business transfer, auctioneering and land.


  4. Tenancy Deposit Protection Scheme

    Under the provisions of the United Kingdom Housing Act 2004 every landlord or letting agent that takes a deposit for an assured shorthold tenancy in England and Wales must join a tenancy deposit scheme

    More info on Tenancy Deposit Protection Scheme

  5. safeagent Fully Endorsed (founding agent)

    Foxtons is proud to be a founding member of safeagents, the UK's leading accreditation scheme for lettings and management agents operating in the Private Rented Sector. Established in 1999 as The National Approved Letting Scheme (NALS) the aim was to establish a single badge for consumers to look for and understand the service and protections a firm offered through adherence to strict accreditation criteria. Recently rebranded as safeagent, it is recognised by Government, consumer groups and industry bodies. safeagent is the only agent organisation whose sole focus is consumer protection, operating across the UK on a not-for-profit basis. safeagent operates a Government approved Client Money Protection Scheme protecting landlords and tenants money held by agent members.


  6. Cyber Essentials Scheme

    A government programme that recognises good security practices in business.


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