To start with please contact your Property Manager or Lettings Support Consultant, who will be able to resolve things in most cases. If necessary they will involve their Divisional Manager.
We'll need enough time to investigate thoroughly, but we'll work as fast as we can. We aim to resolve the matter within 15 working days.
If our response doesn't work for you, let us know and we'll escalate it to our Customer Relations department to give it a second review. We'll tell you who's working on it and how long they'll need to investigate. Within 15 working days, you'll have our final response, including the outcome of your case.
At this stage it's probably time to get a third-party involved. The Property Ombudsman is the free, independent service looking after real estate customers. Bring your complaint to them within 12 months of our final response to get their help.
We use necessary cookies to make our website work and we'd like to use other cookies to give you the most relevant experience.
Performance cookies let us collect information about how the website is used. For example, we may record what pages are visited most. This data allows us to see where we could optimise the website and make it more efficient.
Foxtons: tbp, twp2, tws. tco, referrer
Foxtons uses performance cookies to help understand how our visitors use the website and how we can improve our website.
We also host the following third-party solutions, which may set the following cookies:
Google Analytics: _ga, _gat, _gat_UA-<TOKEN>, utmx, utmxx
Google Analytics cookies are used to distinguish users and sessions and gather usage data related to your visit to our website so we can improve our website.
Genesys: _genesys.widgets.webchat.metaData, _genesys.widgets.webchat.state.purecloud-v2-sockets.WS_URL, _genesys.widgets.webchat.state.purecloud-v2-sockets.ConversationID, _genesys.widgets.webchat.state.purecloud-v2-sockets.JWtoken, _genesys.widgets.webchat.state.open, _genesys.widgets.webchat.state.purecloud-v2-sockets.MemberID, _genesys.widgets.app.autoLoadList
AddThis: _atssc, _atuvc, _atuvs, _
Some pages may have the AddThis social plugin to allow you to share pages to your social network and for Foxtons to view reports on which pages were shared and how.
Crazyegg: _ceir, is_returning, _CEFT, _ceg.s, _ceg.u, s, u, cer.s, cer.v
Crazyegg is a third-party optimisation solution which helps us to test, analyse and improve each user's experience on the website based on their online behaviour.
Functionality cookies allow the website to remember settings such as the screen size, which lets us serve the right content without overloading any network or device capacity.
Strictly necessary cookies allow you to log into your account and view account details without a need to log in again every time you navigate to subsequent page. These cannot be disabled.
To make your experience visiting the Foxtons website as simple and convenient as possible we place small data files known as "cookies" on your computer. This practice is used by many websites.
Cookies are created when your browser loads the website. The website sends information to the browser which then creates a text file. Cookies are stored on your device for various periods of time, from as short time as the duration of your browsing session to several months.
Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by: