This website is the property of Foxtons Limited of Building One, Chiswick Park, 566 Chiswick High Road, London W4 5BE. By using this website you agree that you consent to and are bound by the following terms and conditions.
The content of this website are © Foxtons. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions:
Licence to re-copy for Limited Purposes:
1) You acknowledge Foxtons as the source of the material. You must include such acknowledgement and the Foxtons web address (www.foxtons.co.uk) in the copy of the material, and
2) You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them.
This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of Foxtons website, including but not limited, to photographs, property details, virtual tours and/or floorplans may be distributed or copied for any commercial purpose. You may not frame this website without the express consent of Foxtons. The Foxtons logo is a trade mark registered in the name of Foxtons in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
The Land Registry data is Crown copyright and is reproduced with the permission of Land Registry under delegated authority from the Controller of HMSO.
Foxtons takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.
Foxtons makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Foxtons nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.
The user confirms that the terms and conditions and use of this website shall be governed by the laws of England and Wales and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the English courts.
At Foxtons we are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notice referred to in it, explains how we collect and use your personal data when you visit our website or use our services.
Please note that all personal data sent to a Foxtons email address (for whatever purpose) will be stored on our IT systems and may be subject to wider systematic monitoring procedures which we have implemented for the purpose of our legitimate business interests to protect confidential and personal data and assist in our ability to identify potential data breaches.
This website is not intended for children and we do not knowingly collect personal data from children.
This privacy notice was last amended in May 2020 and supersedes any earlier version.
As a business we collect, use, store and transfer different types of personal data depending on who you are.
If you are purchasing, renting, selling or letting a property through Foxtons, or purchasing, renting, selling or letting a property from one of our clients, we collect and use your personal data to provide you with our services. The personal data we collect and use may include:
Where you apply for a role with us and/or are successful we may collect use and store the following categories of personal data about you:
We also may collect and use Aggregated Data. For example, when you visit our website we may aggregate data about your usage with the same data from other users to tell us about how certain features on our website are used. This is not usually classified as personal data as whilst it derives from personal data (in the example, it is derived from your Usage Data) the aggregated way that we typically collect and use this data means that it does not reveal your identity to us. If we do link this Aggregated Data to your personal information, it will be treated as personal data in line with this policy.
We use different methods to collect data from and about you including through:
This is the most common source of your personal data. You may give us personal data when you fill in forms or correspond with us by post, phone, email or otherwise. For example, when you:
Third parties or publicly available sources
As well as by direct interactions with you, we may receive personal data about you from various third parties and public sources. For example, from:
Where you apply for a role with us we collect use and store the following categories of personal data about you:
We may use your personal data for some or all of the purposes listed below. We will only use your personal data for the purposes for which we collected it. If we need to process your personal data for a different purpose that is not compatible with the original purpose we will let you know. However, we may process your personal data for a different purpose without your consent where it is necessary for us to comply with our legal obligations or where it is otherwise lawful for us to do so.
With your consent (Article 6(1)(a) GDPR)
We may process your personal data where you have given us your permission to do so or have actively engaged in a means of contact with us
Where we are performing our obligations under a contract with you (Article 6(1)(b) GDPR)
This processing is necessary so that we can perform our obligations to you where you are a customer (or a potential customer).
Examples of the ways in which we use your personal data on this basis include carrying out your instructions according to your signed terms and conditions, or where you use our services before you sign terms and conditions (e.g. when you request a market appraisal of your property, or when you view a property).
Where we are under a legal obligation (Article 6(1)(c) GDPR)
We may be required to process your personal data so that we comply with laws or court orders to which we are subject.
Example of the ways in which we use your personal data on this basis include data protection, anti-money laundering, estate and letting agency; other laws, regulations and/or codes of practice by which we are regulated, and/or orders of court to which we are subject or with which we are required to comply
Where the processing is in our legitimate business interests (Article 6(1)(f) GDPR)
We may process your personal data to help us operate, grow and protect our business, develop our products and services, help improve our efficiencies, manage our client base, provide training, monitor our customer service standards and/or help resolve disputes.
Examples include network security and monitoring, auditing, call recording (which we also ensure takes place in accordance with the Investigatory Powers Act 2016 by informing callers that the calls may be recorded), training and awareness including compliance, referencing, verification of identity, fraud prevention, risk assessment, utility switches, due diligence, marketing (we may share an encoded version of your email address to third parties such as Facebook and Google to enable these third parties to display Foxtons’ ads when you visit their websites), analytics, debt recovery and other claims, the improvement and optimisation of advertising, providing marketing material and content (including providing you with information about goods or services which we feel may interest you as a result of any previous sale or purchase we have negotiated on your behalf and enabling third parties such as Facebook and Google to display Foxtons ads to you when you use their website) for our website and other applications or platforms through which you interact with us, ensuring that content from our website is presented in the most effective manner for you and your computer, customer support, notifying you about changes to our services and other important notices, managing suppression lists, profiling, cloud storage, when we purchase another business.
In some circumstances we may, to protect our entitlement to a commission and to avoid a dispute, disclose your name to another agent, landlord or vendor.
How we use Special Category Personal Data
Special Category personal data by its nature requires extra protection.
Type of special category personal data we may collect include ethnicity and race, religion, sexual orientation, details of criminal offence / convictions, details about children in households (ages and dates of birth, etc). We process this data where we have one of the following additional bases of processing:
Your explicit Consent (Article 9 (2) (a))
For example: you have provided your consent (including by interacting with us)
For the purposes of employment and social security (Article 9 (2) (b) GDPR)
For example, we need to comply with employment law
You had already made the personal data publicly available (Article 9 (2) (e) GDPR)
For example, the Electoral Roll or bankruptcy register
To establish, exercise or defend a legal claim (Article 9 (2) (f) GDPR)
For example, where we need to take or defend legal action
Where we have reasonable suspicion of money laundering Schedule 1, Part 2, Paragraph 15 DPA 2018 Suspicion of money laundering:
For example, during our compliance with Anti-Money Laundering laws
We may also process Criminal conviction data under • Schedule 1, Part 3, Paragraph 33 DPA 2018 Legal claims and/or under the list of exemptions under Schedule 2 DPA 2018
Further information about the ways in which we may process special category personal data can be found in our Appropriate Policy Document
You have the right to withdraw your consent for us to use your personal data for direct email marketing purposes at any time. You also have the right to object to our use and/or sharing of your information to third parties for marketing purposes. You may also need to contact those third parties to update your preferences. If you do withdraw your consent or object, this will result in us ceasing to market goods and services to you and may mean that you will see ads that are less relevant to you on third party platforms.
You can ask us to stop sending you direct email marketing messages at any time by:
Where you require us to cease use of your personal data for marketing purposes, we will still process your personal data in order to fulfil our contract with you and in accordance with our legal, accountancy and regulatory obligations. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data until you withdrew your consent.
We will get your express opt-in consent before we share your personal data with any company outside the Foxtons Group of companies to enable those third parties to send you direct email messages regarding their products and/or services for marketing purposes.
If you no longer wish to be contacted by any such third parties for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies about how to unsubscribe.
The Foxtons website and applications may automatically collect data about how you use our services in order to help us improve future functionality of our website and to assist with advertising and targeting. We use Google Analytics, which is a web analysis service provided by Google.
The cookies on the Foxtons website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Foxtons. If this feature is requested, Foxtons will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location. You can disable location settings within your browser or app..
We may disclose your personal data to related third parties. For example (where you have consented for us to do so)
We may disclose your personal data to external third parties. For example:
We may disclose your personal data to other parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Where you apply for a role with us we may disclose or share your personal information with group companies or our service providers in order to process your application. They are required to take appropriate security measures to protect your personal information and process your personal data only for specified purposes and in accordance with our instructions.
We are, through technical and organisational means, committed to ensuring the security of, and prevention of unauthorised access to, your personal data. For example, we limit who can access your personal data to those individuals and third parties who need to know it and who are subject to a duty of confidentiality. We also systematically monitor outbound emails for the purposes of protecting confidential and personal data and assisting in our ability to identify potential data breaches. If we become aware of a data breach we will, where we are required to, notify the Information Commissioner's Office. If we believe that the data breach is serious, we may notify you as well.
We will not transfer your personal data outside of the European Economic Area, except to a country offering the same level of protection for your personal data or to an organisation that commits to abide by the same standards. For example, with certain service providers we may use specific contracts approved by the European Commission which ensures that your personal data has the same protection as it would have in Europe (and you can request a copy of the relevant provisions of these contracts using the contact details below)
We will retain your personal data whilst you use our services (or whilst we provide services connected to you) and/or are in communication with us and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to retain your personal data for longer, we will take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.
Where you apply for a role with us if your application is unsuccessful, we will retain your personal information for a period of 6 months after we have informed you of our decision so that we can show that we have not discriminated against candidates on prohibited grounds. We will retain your personal data on our file for a further period of 18 months after we have informed you of our decision so that we can consider you for future Foxtons vacancies. If you would prefer we did not, please email us at email@example.com
To the extent provided by law, you have the right to:
The rights listed above may not apply in certain circumstances. Therefore we may not always be able to comply with your request. We will tell you if this is the case. We will usually respond to a request from you to exercise your rights within one month of receipt, but it might take longer if your request is particularly complex or if you have made a number of requests.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Generally, you do not have to pay a fee to exercise these rights, but you may have to pay a fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request.
To contact us about how we handle your personal data, please contact our Data Protection Officer at firstname.lastname@example.org. Alternatively, write to us at Data Protection Officer, Foxtons Limited, Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE. If you have a complaint about the way in which your personal data has been processed you have the right to contact the Information Commissioner's Office but we would suggest that you first complete our internal complaints procedure and we will try to address your concerns.
Data Controller: An organisation which processes personal data and controls the way it is used
Criminal Convictions Data: personal data relating to criminal convictions and offences, including Personal Data relating to criminal allegations and proceedings.
Data Retention Policy: explains how the organisation classifies and manages the retention and disposal of its information. Time periods for retention are set out in the retention schedule.
Data Subject: An individual who can be identified from their personal data.
Data Privacy Impact Assessment (DPIA): tools and assessments used to identify and reduce risks of a data processing activity. A DPIA can be carried out as part of Privacy by Design and should be conducted for all major system or business change programmes involving the Processing of Personal Data.
DPA 2018: the Data Protection Act 2018.
Data Protection Officer (DPO): the person required to be appointed in specific circumstances under the GDPR. Where a mandatory DPO has not been appointed, this term means a data protection manager or other voluntary appointment of a DPO or refers to the organisation's data privacy team with responsibility for data protection compliance.
GDPR: the General Data Protection Regulation ((EU) 2016/679).
Personal Data: Information from which an individual can be directly or indirectly identified. Personal Data includes Special Categories of Personal Data.
Privacy Notice: A notice to individuals informing them of their rights and the way their personal data is used.
Processing or Process: any activity that involves the use of Personal Data. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including organising, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.
Special Categories of Personal Data: Categories of particularly sensitive personal information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data.
We process Special Categories of Personal Data and Criminal Convictions Data for the following purposes:
Personal data protection principles
The GDPR requires personal data to be processed in accordance with the six principles set out in Article 5(1). Article 5(2) requires controllers to be able to demonstrate compliance with Article 5(1).
We comply with the principles relating to Processing of Personal Data set out in the GDPR which require Personal Data to be:
We are responsible for and must be able to demonstrate compliance with the data protection principles listed above (Accountability).
1. Lawfulness, fairness and transparency
Personal Data must be processed lawfully, fairly and in a transparent manner in relation to the Data Subject.
We will only Process Personal Data fairly and lawfully and for specified purposes. The GDPR restricts our actions regarding Personal Data to specified lawful purposes. We can Process Special Categories of Personal Data and Criminal Convictions Data only if we have a legal ground for Processing and one of the specific Processing conditions relating to Special Categories of Personal Data or Criminal Convictions Data applies. We will identify and document the legal ground and specific Processing condition relied on for each Processing activity.
When collecting Special Categories of Personal Data and Criminal Convictions Data from Data Subjects, we do so either directly from Data Subjects or indirectly (for example from a third party or publicly available source). We provide Data Subjects with a Privacy Notice setting out all the information required by the GDPR.
|Lawful Processing basis||Processing condition for Special Categories of Personal Data|
Data concerning health
Compliance with a legal obligation (Article 6 (1)(c)) or necessary for the performance of a contract with the Data Subject (Article 6(1)(b)).
|Necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on us as the controller or the Data Subject in connection with employment, social security or social protection:(Paragraph 1(1)(a), Schedule 1, DPA 2018.) or meets one of the substantial public interest conditions set out in Part 2 of Schedule 1 to the DPA 2018|
Racial or ethnic origin data
Compliance with a legal obligation (Article 6(1)(c)).
|Necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on us as the controller or the Data Subject in connection with employment, social security or social protection: (Paragraph 1(1)(a), Schedule 1, DPA 2018.)|
Criminal Convictions Data
Compliance with a legal obligation (Article 6(1)(c)) or in legitimate interests (Article 6(1)(f)) which are not outweighed by the fundamental rights and freedoms of the Data Subject.
|Necessary for the purposes of performing or exercising obligations or rights which are imposed or conferred by law on us as the Controller or the Data Subject in connection with employment, social security or social protection. (Paragraph 1(1)(a), Schedule 1, DPA 2018.) Meets one of the substantial public interest conditions set out in Part 2 of Schedule 1 to the DPA 2018 (such as preventing or detecting unlawful acts).(Paragraph 10(1), Schedule 1, DPA 2018.)|
Equal opportunity data
In our legitimate interests (Article 6(1)(f)) which are not outweighed by the fundamental rights and freedoms of the Data Subject.
|Necessary for the purposes of identifying or keeping under review the existence or absence of equality of opportunity or treatment between groups of people specified in relation to that category with a view to enabling such equality to be promoted or maintained. (Paragraph 8(1)(b), Schedule 1, DPA 2018.) or meets one of the substantial public interest conditions set out in Part 2 of Schedule 1 to the DPA 2018|
2. Purpose limitation
Personal Data must be collected only for specified, explicit and legitimate purposes. They must not be further Processed in any manner incompatible with those purposes.
We will only collect personal data for specified purposes and will inform Data Subjects what those purposes are in a published Privacy Notice. We will not use Personal Data for new, different or incompatible purposes from those disclosed when it was first obtained unless we have informed the Data Subject of the new purposes and they have consented where necessary OR If we use Personal Data for a new compatible purpose then we will inform the Data Subject first.
3. Data minimisation
Personal Data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
We will only collect or disclose the minimum Personal Data required for the purpose for which the data is collected or disclosed. We will ensure that we do not collect excessive data and that the Personal Data collected is adequate and relevant for the intended purposes. For example, we will regularly review any special measures that we put in place from time to time in order to address public health concerns and will ease or limit such measures once they are no longer necessary to address the concern.
Personal Data must be accurate and, where necessary, kept up to date. It must be corrected or deleted without delay when inaccurate.
We will ensure that the Personal Data we hold and use is accurate, complete, kept up to date and relevant to the purpose for which it is collected by us. We check the accuracy of any Personal Data at the point of collection and at regular intervals afterwards. We take all reasonable steps to destroy or amend inaccurate or out-of-date Personal Data.
5. Storage limitation
We only keep Personal Data in an identifiable form for as long as is necessary for the purposes for which it was collected, or where we have a legal obligation to do so. Once we no longer need Personal Data it shall be deleted or rendered permanently anonymous and, for example, specific health data which is collected in order to address particular public health concerns from time to time will be isolated within our systems so that it can be easily identified and erased when no longer needed.
We maintain a Data Retention Policy and related procedures to ensure Personal Data is deleted after a reasonable time has elapsed for the purposes for which it was being held, unless we are legally required to retain that data for longer.
We will ensure Data Subjects are informed of the period for which data is stored and how that period is determined in any applicable Privacy Notice.
6. Security, integrity, confidentiality
Personal Data shall be Processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful Processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
We will implement and maintain reasonable and appropriate security measures against unlawful or unauthorised Processing of Personal Data and against the accidental loss of or damage to Personal Data, including by strictly limiting access rights to certain datasets.
7. Accountability principle
We are responsible for, and able to demonstrate compliance with these principles. Our DPO is responsible for ensuring that we are compliant with these principles. Any questions about this policy should be submitted to the DPO.
We take the security of Special Categories of Personal Data and Criminal Convictions Data very seriously. We have administrative, physical and technical safeguards in place to protect Personal Data against unlawful or unauthorised Processing, or accidental loss or damage. We will ensure, where Special Categories of Personal Data or Criminal Convictions Data are Processed that:
This policy on Processing Special Categories of Personal Data and Criminal Convictions Data is reviewed bi-annually.
The policy will be retained where we process Special Categories of Personal Data and Criminal Convictions Data and for a period of at least six months after we stop carrying out such processing.
A copy of this policy will be provided to the Information Commissioner on request and free of charge.
Dated: May 2020
Review date: Six monthly
Next review: November 2020
For further information about our compliance with data protection law, please contact our DPO at Building One, Chiswick Business Park, 566 Chiswick High Road, London, W4 5BE or by emailing email@example.com
Foxtons is committed to operating its business in a transparent and open manner consistent with our legal and regulatory obligations. We are aware that the real estate industry is a target for organised criminals seeking to launder the proceeds of criminal activity. We always seek to prevent this activity by cooperating fully with the authorities and reporting suspicious activity to the National Crime Agency.
As part of this commitment, we adopt a strict compliance of all Anti-Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000.
Foxtons policy commitment is applicable to all of our customers, including vendors, buyers, landlords and tenants. As a result we obtain and hold for a period of at least seven years evidence pertaining to our customers' identity and, where appropriate, we obtain proof of ownership of property and source/destination of funds. We will be unable to proceed with any work on behalf of our customers if we are unable to obtain this information. Customers' identity will be subject to an electronic identity check, which may also include a credit check
For a full list of acceptable identity documents, please click here
We are registered and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2017.If you would like to speak to us about Anti-Money Laundering, please email firstname.lastname@example.org
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
These terms and conditions and your use of this website are governed exclusively by English law.
This does not affect your statutory rights as a consumer.
Foxtons Limited is registered in England and Wales (registered number 01680058). Our registered office is at Building One, Chiswick Park, 566 Chiswick High Road, London, W4 5BE.