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What do landlords and tenants say about us

With access to thousands of properties, not only do we offer you excellent choice, we also pride ourselves on our professional approach and exceptional service.

  1. I am so impressed with the properties you have chosen for us. These were really spot on and I am very impressed how you managed to understand our requirements and offered us such decent properties. Very best regards.

    Honda Europe

  2. I would like to take the opportunity to thank Foxtons for their speedy response to our enquiry. The gentleman concerned was impressed with the Richmond office and with the service they offered when he was looking at the property which he has now secured. I have already forwarded your company name to Spain as a colleague there also requires a short term let.


  3. We are delighted to inform you that we are the happy tenants of a nice 2 bedroom flat in Earls Court which meets all our expectations and more. The prospecting weekend in London was an amazing experience with you all and again, I can only but thank you and praise your efficiency, professionalism and excellent spirit. It has become clear after a couple of days how fast moving and competitive the London's lodging market is and how brave you need to be to get through it! Congratulations!

    Swiss International Air Lines

  4. I wanted to let you know how great Danielle has been. I have reached out to several firms and have come in contact with one other "broker" at Foxtons. Danielle puts them all to shame. She has been super helpful, super friendly, and super proactive in handling all of my requests and questions. I would have driven most people crazy with all of my queries. She reaches out to me directly and keeps me informed on a near real time basis as to the status. Given the time zone differences, it has been very helpful to have such a pro-active person helping me and my family find a residence for the summer. I just wanted you to know that you have a great employee on your hands.

    Black Mountain Systems

  5. I have used the services of Foxtons over the last couple of months in relation to corporate lets and have found their service to be excellent. They acted upon my request immediately and supplied me with details of properties that fell exactly within my brief, they stayed in contact with me and kept me informed right from the initial contact through to our employees moving in. The service was excellent and on the occasion when there was a problem it was dealt with promptly and the matter was rectified to our satisfaction. You keep in regular contact and deal with any request from us immediately, with politeness and good nature. I am very impressed with the team as a whole and they certainly have made my job much easier as a result of their efficiency.

    Eurasian Natural Resources Corporation PLC

  6. I wanted to thank you so much for all your help and guidance with this search. As you know neither of us had done this before, so your patience with all our questions helped us make the right decision, and I feel sure that we will be very happy there! If there is ever a case where I need to do this kind of thing again, I will certainly recommend Foxtons, with a hot-line directly to you!

    Bank of New York Mellon

  7. There is no way to satisfy all parties in the first phase as there is no perfect people or organization that's why companies need such qualified and skilled person like yours:

    Ability to actively manage the interface between our staff (tenant) and Chiswick Foxtons office.

    Expedite issues very quickly asked from our side and respond us by e-mail or telecom.

    Having solid people skills with ability to create solutions where we have problems such as missing items in flat, flat viewing period, deposits etc. I can say she is definitely a solution provider.

    Honest and positive at all times although there are some critics from our side about the short letting process especially during flat viewing period and missing items.

    Smart and good-looking, smiles every time.

    I believe she has also very good interface within Foxtons such as agencies and other head office departments (accounting etc) as her response time is very short in general.

    BETSBV Construction Representative

  8. I wasn't sure if Foxtons do a work recognition award for employees who go the extra mile in securing a tenancy, but I would like to say how brilliant Louise was yesterday. I was very impressed by the way she went out of her way to find a property for my clients and their disabled mother, in very difficult circumstances. She worked really hard to make the process as smooth and as quick as possible for them. I know that really appreciated her help. We certainly did.

    Guildford Council

  9. Georgina (from Foxtons in Angel), was very kind and professional in helping me to find a property. I could feel that the market is very "warmed", and is not easy to find a "perfect" flat to live. The first step, with the first conversation with the customer is the main step to make customer's satisfaction. I saw a lot of good agents, but she has a particular way to understand and being kind and she was always available to speak with me, in any time, including evening and weekends.

    Itaú BBA, Brazil

  10. Professional, polite and extremely knowledgeable. An asset to Foxtons.

  11. Professional, attentive service! In my case with my friends, we needed to find a place in a week! She(they) made it happen and its just perfect for us! Thank you so much!

  12. Attentive, professional service with all the small details! Perfect answer for any question and quick administration!

  13. Foxtons office was clean and pleasant and we were dealt with politely and efficiently by Waheed. Plentiful bottles of (not plastic) water were available in the office and we didn’t feel rushed during the second viewing of the property. The online portal was also excellent.

  14. I like to mention Joe who worked very hard to find me a proper tenant exactly the tenant that I wanted. He is very friendly and tries to satisfy the customers. I am always happy to deal with him and I think Foxton has to appreciate the way that he works.

  15. What a first class service truly professional, loved the way you explained things also you looked like a person that you knew before, Foxtons must be proud of you because you are an asset for any company that you work for.

  16. Khadra, together with Alexis, are my main contacts and are both very professional and reliable in providing feedback and / or resolving any issues with our existing or prospective tenants. Excellent.

  17. My son found a flat he liked. He called Foxtons and arranged a viewing that day. He decided there and then to take it and resolved to move in within 9 days. This person from Foxtons, Charmaine, was amazing. Her comms were spot on, calling back or messaging within a couple of hours. The way she dealt with the paperwork, helped with the portal, explained how things work were calm, clear, productive, positive and professional – but also friendly. She helped things go fast, After that experience, I am ten times more likely to recommend Foxtons. This person is management material. Get her trained for big things!

  18. I want to thank the Foxton Team Hampstead, especially James, Nutan and Ziad for the very pleasant experience I have recently had to rent a property! Professional people, dedicated to the profession, who understood exactly what kind of property I am looking for, the proof is that I decided from the first viewing. I highly recommend this team for the professionalism with which they work! Thanks and I'm proud to meet you!

  19. He was very helpful with the full process, provided a quick, trustful help.

  20. Shan has been wonderful in helping us in getting our apartment and getting all the documentation ready. She has been incredibly responsive and helpful!

  21. He is simply one of the best agents I have had the pleasure of working with in my search. Understood my requirements, used initiative and kept me in the loop all the time. Would be one of the main reasons why I would return to Foxtons for my next property search.

  22. Khadra has always been prompt in her responses and very efficient when working together, loved her people skills!

  23. I rarely leave feedback but I thought on this occasion I will. Matthew is the most helpful, professional and patience negotiator I have ever met. He is been really helpful with my search and I am very grateful for it.

  24. well done

  25. Khadra has been excellent - efficient, helpful, proactive with clear and timely communication.

  26. She’s excellent. She got us a tenancy agreement with our asking price, terms and agreements. I would definitely have her as my agent again.

  27. Fast and efficient

  28. James was highly professional and worked very hard to find us a suitable property in a very short time frame. He was very patient with us to find the right property to rent. Many thanks for all your hard work.

  29. Karan was great from start to finish, professional and courteous but also made looking at property fun! He was sensitive and responsive and helped negotiate and find me the best possible flat. I am extremely happy with my new tenancy. Thanks to Karan and the staff on the front desk who were always warm and welcoming.

  30. It was a pleasure to work with Robert from the Willesden Green office. He was very helpful, engaged and dedicated. A complete professional. He also had a lot of patience, specially when we changed many times some requirements in our search, and was always willing to go that extra mile to get us exactly what we were looking for. If I ever have to look for an apartment again, Robert (and Foxtons) will definitely be my first choice. Thank you so much again! I would also like to thank Igor from the Pinner office and Anna from Foxtons Harrow on the Hill who also helped us and showed us some properties. Both were very professional and proactive.

  31. We were so pleased with the service received from Waheed. He is so professional, helpful and friendly. It was our first time experience renting in London and he explained all the process so kindly in a clear and comprehensible way. Thank you Waheed!

  32. I received excellent customer service in turning around a rental request in a very short space of time. Waheed went above and beyond to keep me informed with the progress of gathering and collating my required documentation. This coupled with the easy to use online system made the whole process 'stress free'. I will, when the time comes to move, consider Foxtons' properties before all others.

  33. Katya has been fantastic from start to finish. Always got back to us when she said she would, updated me throughout and nothing was too much trouble and always went above and beyond for me. Would highly recommend - I'll be using again for sure!

  34. Excellent service, extremely helpful in all aspects, promptly and accurately addressed all questions and concerns.

  35. Foxtons seems like an agency that actually wants to help people, rather than just going through the motions to get their cheque from the landlord. It’s a refreshing change! Particularly, Nathanael has been really helpful, friendly and open with us. We both appreciate it and renting would definitely be much less of a burden, if more agents were like Nathanael!

  36. Hi there. I would just like to say what a great employee Ben is. We had a viewing of a few properties with him, and he was one of the nicest, most enthusiastic and most helpful estate agents I have possibly ever come across. Please let him know of the amazing service he is giving! Many thanks

  37. Very communicative, precise and excellent young letting agent.

  38. Isabella was very attentive when we first spoke and very helpful in our search for a new property.

  39. Very professional and friendly.

  40. My boyfriend and I really value the service provided by Foxtons, especially by the agent Yann who assisted us with the flat search. He was very helpful and dealt with everything in a superb way. Yann was exceptionally professional, kind, honest and polite. He made sure that all the properties he picked for us were tailored to our needs and expectations. Yann is truly passionate about his job and provided us with an amazing customer service. Best agent ever and we highly recommend his services. Yann, thanks for everything.

  41. Diligent and friendly service throughout, highly recommendable.

  42. Angat was extremely professional and helpful from the very first moment. He made sure he knew clearly what we wanted and laboured to help us find it, always making sure he understood why we'd reject a property, fine tuning the search until we found our current apartment. He was always very responsive and a joy to talk to. He also made getting the paperwork ready a very simple process. We'll make sure to reach out to him first next time we move house.

  43. Great service helped us with getting an excellent property at an excellent price and didn’t give up on us!

  44. Wonderful service from Katya! She was so professional and the process from first contact to collecting my keys was incredibly slick.

  45. Thanks very much to Daniel for finding us a great temporary home on minimal notice. Much appreciated!

  46. Suganth’s professionalism was outstanding during the time of our search/viewings. We have been kept informed all the time and he has provided a brilliant customer service.

  47. He will go the extra mile to make sure that you will find a place you love. He is really knowledgeable about the market and Notting Hill area.

  48. Suganth was very welcoming and informative when I visited your Sutton Branch. I told him my spec and budget and he worked very hard to try to get us an apartment/ property to suit our needs. He constantly updated me by phone and email and he was professional, friendly and a pleasure to communicate and work with. He had superb relationship skills and is a credit to your business. I have not rented in over 30 years in London and we were looking for a London base and he talked me through it all and explained everything very clearly and he was extremely proactive.

  49. Really good service and help during the renting process, clarifying all my questions and making it all really easy.

  50. Created a lot of time to help us in a bad situation on extremely short notice and was very helpful in finding properties for us to look at.

  51. Dipan has managed the process of bringing my property on board and finding new tenants. He has undertaken this in a very professional manner and I have been very pleased by the service provided by the Foxtons team.

  52. Excellent.

  53. I just wanted to comment on the outstanding service we have received from Neesha. We have approached a number of agencies to help us source a house and Neesha was by far the most responsive, attentive agent we have had the pleasure of dealing with. We felt like we were in really safe hands, and she was so quick to respond, just incredibly helpful, a real credit to Foxtons.

  54. Waheed is an excellent agent, very comprehensive of your needs and a great deal maker. I had pleasure to meet and discuss with him. I totally recommend him to future clients, he did an excellent work.

  55. My property in Colindale was not rented by another estate agent for 8 weeks so I changed to Foxtons and they had it sorted in 2 weeks so very impressed by the service and would recommend Foxtons any time especially Sophie was absolutely amazing.

  56. I came to the UK to pick a rental property for my family returning from overseas. I gave myself a month to get all done. Thanks to the support from Foxtons, and namely Suganth, I was able to see multiple properties and sign a contract in little more than a week. A very straightforward and swift process, lots done online via a Foxtons account. We are very grateful for all the help we have received Foxtons and Suganth. Much appreciated.

  57. My biggest fortune in this process of being a landlord, is being treated so well by people I do not know on a personal level. Tas, has always been there for me when I have had concerns, she is totally professional and has always treated me with the utmost courtesy and respect. Tas is an all round positive influence, which is especially vital when as a landlord I find myself for whatever reason under duress. Foxtons are very lucky to have her, and I am very pleased to be able to share my gratitude. Thank you again Tas

  58. Very professional service everything was very quick and smooth.

  59. Rezz has been super great at being a good sales guy, understanding us as customers and what we are looking for. Very responsive, very customer focussed, honest and not "used car salesman" pushy if that makes sense. Super guy.

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