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Latest COVID-19 update

By Foxtons

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Helping our customers begin or continue their property transactions is extremely important to us. In April 2021 the Government amended advice on house moves as part of its lockdown easing plans. There is now more flexibility for branch managers to allow unscheduled visitors, however adherence to safety guidance remains paramount, and Foxtons is as dedicated as ever to ensuring the wellbeing of all parties.

Visitors can now enter a branch without an appointment as long as there is space to socially distance within the branch’s reception area. They must continue to wear a face covering when in the branch and maintain all precautions to avoid the transmission of COVID-19.

Our approach

Where possible we have converted many roles to remote working, with customer-facing teams at our HQ continuing to work in a COVID-secure way.

Our estate agency offices will remain open in order to provide support for our 40,000+ tenants, as well as ensuring customers can still move when needed. In order to ensure our teams and customers remain safe, our offices have taken strict precautions, including:

  • Compulsory safety training for all staff members with ongoing enforcement of these safety measures
  • One-way systems throughout all office spaces
  • Plexiglass dividers in estate agency offices where appropriate
  • Compulsory wearing of face coverings in customer facing areas of our offices where plexiglass dividers are not suitable
  • Enhanced cleaning measures of all areas, surfaces, and property keys

All in-office safety precautions have been endorsed by third parties and our offices are certified as being within COVID-19 safety guidelines.

We are also offering a variety of options for our customers during viewings and valuations, including the option of virtual viewings. Whilst we can reassure customers that any in-person appointments will be carried out with the utmost concern for the safety of all involved, we appreciate that customers may prefer to use our services remotely. Please select the relevant section below for more information on the options available to all customers.

Guidelines for in-person appointments

In order to ensure the safety of our customers and teams, it is extremely important that before an appointment can go ahead we require all customers to confirm that they can comply with our appointment guidelines. If these guidelines are not adhered to unfortunately we will be unable to carry out these appointments.

FAQs for ensuring safety during in-person appointments

For more information on how we are helping ensure the safety of our customers and teams during viewings, please see the video below:

New customers

Our teams are fully equipped to provide in-person appointments for our customers, and My Foxtons provides a host of online services to support your property transaction. Please choose the relevant link below for FAQs to help with your transaction.

I'm looking to rent or buy a property

I'm looking to sell or let a property


Our lettings managers and support teams are currently working as normal and will respond to all emails and enquiries as soon as possible. Our FAQs may already have the answer you’re looking for so please follow the most relevant link below, or if you currently rent or let through Foxtons please go to My Foxtons to access details for your current tenancy.

I am a landlord of a rental property

I am a tenant in a rental property

Moving into a property

We understand that many people will be in the middle of moving house and we will continue to facilitate this. Please contact the relevant office manager if you have any questions and to confirm your move-in process.

Should you have any further questions about how lockdown may affect your property search, sale or let, please do not hesitate to get in touch.

Stay safe and well,

From all of us at Foxtons.

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